CADILLAC Complaints

Very poor visibility. Head lights turn on but the lens is so cloudy it has severely reduced visibility for night driving. I have been calling GM/Cadillac routinely for at least a month but I feel like I’m getting a run around. On 4/4/22 I was told the problem has been resolved and I would be getting a call to set up an appointment to have the lenses replaced. But I still haven’t heard back. The head lights had already been inspected by a Cadillac service dealer on 3/15/22 and GM/Cadillac was made aware of this and has spoken with the Cadillac dealer so I’m not sure what the hold up is. I’ve been calling to find out but my call gets transferred to voice mail. They do not return my calls. I also made them aware that we are planning to be doing lots of night driving in the next couple weeks for a vacation. So there is a need for the lights to be replaced ASAP. The dealer/service told me that it would cost me $3200.oo to replace the lights but I can not afford them. I do not believe this to be wear & tear or cosmetic. It is a safety issue from an inferior product. I have already started this complaint on 3/31/22 and have a reference # 502594. Thank You

Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.

The contact's friend owns a 2015 Cadillac SRX. The contact stated while driving at night, he was unable to see the road clearly and had to use the high beam headlights to continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 63,500.

2016 CADILLAC SRX CONSUMER WRITES IN REGARD THE RECALL NOTICE ON THE TOE LINK ADJUSTERS AND TIRE WEAR IN THE REAR TIRES, THEY WERE BALD, AND BOTH REAR TIRES HAD CORDS SHOWING.AFTER REPLACING THE TIRES, IT WAS DETERMINED THE LEFT REAR SHOCK WAS LEAKING, AND THEY WERE REPLACED.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the headlights were significantly dim. There were no warning lights illuminated. Upon inspecting the headlights, the contact noticed that water had leaked inside the headlight housing. The dealer was notified of the failure and informed the contact that the headlight replacement would be at his own expense since an unknown recall had already expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

The contact owns a 2014 Cadillac ATS. The contact stated while driving 55 MPH on the highway the transmission was shifting irregularly and the vehicle started to decelerate. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact was able to pull off to the side of the roadway and waited 10-15 minutes before restarting the vehicle. The contact was able to drive safely to an independent mechanic however, the vehicle was not diagnosed or repaired. The contact notified the manufacturer of the failure. The failure mileage was 105,396.

Burning smell, traction control, rear axle service along with suspension lights all came on the odometer. Shakes at low idle and wont stay running. Happened this weekend after pulling into the driveway after driving. We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. We removed spark plug and found wore. We initially thought to start with replacing spark plugs and cylinder 4 coil. We consulted with customer and agreed to replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valv We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. Weremoved spark plug and found worn. We initially thought to start with replacing spark plugs and cylinder 4 coil. We replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valve broken and smashed into the piston. Fault is internal engine, would need to tear down and re build or replace engine assembly. My safety was at risk driving 80mph on the highway perhaps engine could have seized or caused problems I’m not able to deal with along with having my infant and toddler in the car.

I was hit by a truck while parked with the car on and the airbags weren’t deployed the truck hit me going at least 45-60

Recaro seat sensor failure, causing passenger air bag system inoperable for the passenger side, it appears this a very common problem, the dealer states that they have replaced a lot of these in the past, but GM no longer has any available, cannot find one anywhere in the country (USA), the safety concern is if involved in an accident the passenger is not protected, the dealer has confirmed this is the problem thru diagnostics, have contacted manufacture and they have confirmed no parts available for a repair, service air bag system message and air bag light on intermittently numerous time while driving, first appeared within approx. 2 days after purchased used on 03-17-2022

The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injuries and medical reports were necessary. The contact stated the vehicle does not have an emergency brake. The dealer did not diagnose any failure with the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000