CADILLAC Complaints

The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000

The liftgate on my vehicle has stopped working. After researching this online I see that Cadillac/GM was sued concerning this issue. Please look into this for me. This repair would be very costly and it is unthinkable for a car that is less than 7 years old has this kind of body failure.

Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways.  2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles

The tow suspension recall was supposed to be fixed but auto gather Lori Chevrolet in commerce Georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core Adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has Adolf two more sets of tires in the rear end I’m unsure on how to correct the situation because the dealership is being bullies about the situation But the recall is not fixed vehicle is unsafe to drive

Vehicle Headlamps (dim beams). Yes, it is available for inspection. The Cadillac SRX SUV state inspection was rejected for defective headlamps on 4-1-2022( both low beam headlights not bright enough). Prior to purchase the state inspection was conducted by the dealership (Wells Auto Group in Mckinney, Texas). I was not aware of any problems with headlights (Dim). I notice while driving those dim beam lights were not putting out much light on darker not well-lit streets. I thought maybe this is the way the dim beams supposed to be. No. I have not seemed any warning lamps, messages, or any notification from General Motors (GM) on this safety problem. The safety of my family and others is at high risk when there is not proper lighting for headlights beams.

I bought a 2012cadillac about a month agoand was told by the dealer that there was no recalls on this car,but when i personally ran the vin number,it says this car has been recalled and I need to stop driving it because it's dangerous for me to be driving it because it could cause me to crash.this dealer ship also,grossly overcharged me, charging me "several thousand dollars more than the actual listed price".This car also floods my driver side and passenger side floors eachtime it rains.The water is coming in via my sunroof,which is causing my car to smell, and consequently gonna rot out my floor, and perhaps damage my electrical system and god only knows what other damage this water is doing to the integrity of my car.The dealer had me take my car to his mechanic who told me the problem was fixed which was a lie, because two days after he allegedly fixed the water problem, it rained and when i got in my car to go to an appointment... my floors were flooded with water again. The dealer who I bought the car from-"Arrow Motors",told me to take it back to his mechanic. between this leaking sunroof, and the recall i just found out about...I am really upset that this dealer sold me this car that is clearly defective and very unsafe and charged me $17,000. I feel like this guy lied to me and took advantage of me, I asked him several times if there was a recall on this car and he looked me in the eyes and said NO.I also asked him if there was anything wrong with this car and again he looked me in the eyes and said No.He had to have known about the recall,and about the problem with the sunroof leaking water inside the car. I only had this car for a month and spent all my money to buy it, but with the current issues, I feel it's not safe for me drive, and poses a serious risk to others too.P.S. Is there anyway I can get my money back,or sue them?

Well driving, fuel indications went out and car started to do rough idling with poorer fuel economy. Upon inspection, wiring harness by driveshaft on the driver side got caught in the driveshaft and destroyed wiring.

There is excessive moisture in both of my head lights due to this issue unfortunately while driving at night I have to leave my high beam lights on so I can see the road my low beam lights are entirely to dim to see to drive at night due to the water build up in my head lights! Due to this safety issue i am afraid to drive at night in fear of blinding on coming traffic or hurting myself while driving at night! When will they take this issue seriously after people have been injured or get killed while driving lets hope this issue is addressed before this occurs!!

This is a continuing concerning issue that I've experienced resulting in a major safety hazard, that intel the RWD differential/drivetrain, which is a common safety concern with the 2014 CTS Sedans. There are no recalls from the persistent complaints and concern about this issue. The wearing down of the pinion seal, causing leaks, that have been repaired several times, which constantly reappears, after months to a year of being repaired at certified Cadillac dealerships. Now the GM/Cadillac dealerships are highly recommending a full differential replacement. Unfortunately, there are no differential parts nationwide to repair the issue. The GM manufactures have either discontinued the part or it's been express the parts are on back order from 3 to 6 months, or even up to a year to receive that particular part, yet there's still no recall on this issue. This safety concern needs to be address ASAP. This can prevent power to RWD, causing an accident at driving speeds, damaging the internal drive train as well. Other motorist, as well as passengers and vehicle operator would be at great risk, if this issue is not resolved. It's also costly and very expensive to repair. I have paid for a tremendous amount of money trying to get this reoccurring and repetitive issue resolved, without a reasonable resolution from GM or and Cadillac dealership to even offer a goodwill repair for this problem.

My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I’ve looked up the problem online and found out I’m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400.00 each. I want to replace both sides. They say they don’t have both available. My guess is there’s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can’t even replace the part ?