CADILLAC Complaints

The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V036000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the Lane Departure warning and the Blind Spot warnings failed to engage. The contact stated that the Lane Departure seat vibration in the driver’s side seat failed to alert the driver. Additionally, the Blind Spot warning failed to illuminate in the side-view mirrors. The contact had not taken the vehicle to the local dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.

The headlights are so dim I can't see at night without putting my bright lights on. The dealership is aware of the problem, they say there was a rebate given not a recall. I was told it would still cost me over $600 in addition to the $1600 the manufacturer was giving as a rebate. The problem with that was the letter I received stated the headlight would frost over due to moisture. Since my headlight did not look frosted I choose not to get them repaired. After driving one night on a road with no lights I saw how bad it really was. I had the light bulb changed, that did not help any. So I went back to the dealership that's when the mechanic explained to me that it was the inside light housing that holds the bulb had what was light a "cataract" and the only fix is changing the whole headlight unit. This could cost more than $2000. The date to use the rebate has passed.

The contact owns a 2015 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the local dealer where the recall repair was completed. The contact stated the next day, the stability traction control warning light and the ABS warning light were illuminated. The contact notified the local dealer of the failure. The contact associated the failure with NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was not diagnosed or repaired. The contact attempted to call the manufacturer but was unable to speak to an agent. The failure mileage was approximately 49,000.

The contact owns a 2012 Cadillac SRX. The contact stated while driving 25 MPH, the brake pedal was depressed but was firm. The contact stated that extra effort was needed to depress the brake pedal. The vehicle was not taken to be diagnosed or repaired. An unknown dealer was contacted and the contact was informed that she would be placed on a waiting list. The manufacturer was not contacted. The failure mileage was approximately 100,000.

The contact owns a 2014 Cadillac SRX. The contact stated the center information screen was cracked. The contact was unable to see the system status. There were no warning lights illuminated. Additionally, the contact stated that the failure had gotten worse. The vehicle was taken to the local dealer where it was diagnosed that the screen needed to be replaced. The vehicle was not repaired. The contact mentioned TSB: PIC6055C (Electrical: Radio/Tape Deck/CD). The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 70,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE EXPENSE OF THE MANUFACTURER.

When turning to the right the vehicle sometimes will completely shut off in the turn. This is an intermittent issue, but when it happens it shocks you. When the vehicle does this it drives you into on coming traffic. You have to stop the vehicle, put it in park to restart, once this is done you have to go through a reset mode shown on dash.

Headlights problems with this 2015 Cadillac SRX that only has 56k miles. I had just bought this car and on the way home from the dealership I had to use my high beams to see anything on my hour trip. The low beam lights are so low you can not even tell that they are on at all. How did this pass inspection? This could cause an accident. It is not safe driving at night. I was given no information about this defect when I bought it. There are not warnings lights on the dash system. There are many other people complaining of this very problem. The entire headlight assemblies need to be replaced according to research. Why is there not a recall on this? It's very dangerous!

The contact owns a 2009 Cadillac DTS. The contact was driving at 55mph on the highway and the vehicle slowed down independently and the screens went blank. The contact pulled over to the shoulder of the road. The vehicle was shut off but would not restart. The contact called the police and the officer called a tow truck. The vehicle was towed to an independent mechanic. The mechanic on 3 occasions replaced the same relay fuse however, the failure persisted. The manufacturer was informed of the failure. The failure mileage was approximately 130,000.

2013 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED AFTER HAVING THE AIRBAG RECALL COMPLETED, THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE IT REPAIRED. THE DEALER ADVISED THE AIRBAG FAILURE TIMING WAS A COINCIDENCE AND REQUESTED AN INSPECTION/REPAIR FEE.