CADILLAC Complaints

2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED TO REIMBURSE THE COST OF REPAIR. THE MANUFACTURER STATED THE COMPLETED REPAIR WAS NOT COVERED UNDER THE RECALL.

 For approx. the past 6 months, the radio has been cutting out several times during my daily commute. On occasion, a message would appear saying Stabilitrack is off. Saturday, it cut out and stayed off for more than 30 minutes and did it several more times. Everytime the radio cuts out, the door locks started locking and unlocking on their own, the air conditioning, cooled front seats, and defrost turns on and the seats the airbag off light came on, and a warning message saying service stability system came on, plus the engine was revving without power and I was worried I was going to lose all electrical and control, so I pulled off the We have ran several diagnostic but found no error code messages and nothing wrong with the vehicle. When I was talking to them, the system was acting normally. I have taken the car to the dealership and my local family mechanic shop. We have paid extensively to change the grounding wire, battery, cables, fuses and other grounding components to resolve this issue. It is very dangerous and has caused my family to jerk and sometimes be hit in the process. It has died on the highway and creates an extreme possibility for accident to others, if this continues to occur. I typically would not reach out in this manner and I would just replace the vehicle, but through further research, others have also had this problem, reported it on the Cadillac forum and we have not been added to the previous electrical recall or gotten resolutions. This is my last resort before this becomes a fatality for some owner.

The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights had become increasingly dim while in operation. The contact took the vehicle to a dealer to purchase replacement bulbs but was informed that the entire headlight module had to be replaced to fix the failure. The manufacturer was notified of the failure and offered him a gift card for an oil change. The vehicle was repaired. The failure mileage was unknown. The consumer stated the replacing the headlights was noted a recall for a limited time and feels the manufacturer should issue a refund.

The headlights are so dim that they are a hazard unless i drive with my high beams on. the other night someone was walking at night and I was unable to see them until I was very close tot hem. My husband remarks how he can barely see at night, We have changed out the headlights and it made no difference. My Uncle has a 2014 Model and he has commented he has the same issue. They are a true hazard and Cadillac should have to do something about the faulty head lights. I would love to see how they compare to a normal SUV

The contact owns a 2015 Cadillac CTS. The contact stated that while driving at various speeds, an abnormal rattling sound was coming from the rear end of the vehicle without warning. The contact had taken the vehicle to a dealer where they diagnosed the failure as a leak in the rear differential. The contact was initially informed that the repair would be covered under warranty; however, a few days later, the contact was informed otherwise. He was then informed that the vehicle would not be covered under warranty and was given an estimate for repair. The manufacturer was also notified of the failure and provided a case number. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.

My lift gate has stopped working. I cannot open the back of my car in any way! I am handicapped and the power lift gate is very important to me because I have to store my walker in the car when I drive. Now since I can’t open the back of the car it is very difficult to get anywhere for me. When I looked up the issue, it seems Cadillac has a problem with this model (SRX) from 2010-2016. The issue develops because rain runs down the Sun roof straight into the place that the lift gate parts are in- and the parts corrode. Once the lift gate power system fails there is no way to manually open the back of the car. There is no manual release, and no place to insert a key. This problem is well documented online with attempted class action suits that failed to “gain traction” per various attorneys. I have been told by the repair center that it will cost about $5000 to fix because of the difficulty of reaching the parts that need replacing. They say that the repair will take about 10 hours of service to replace the corroded pieces. I am so disappointed in Cadillac. They knew of the design flaw since 2010 but did not address it until 2017. There is no reason that unsuspecting owners should get stuck with a $5000 repair due to a design flaw! I purchased this car 2 yrs ago, and only found it now because we get so little rain in California, and I have a garage. We had an abnormally large amount of rain in December and it failed right after the largest rainfall we have had in years.

The contact owns a 2006 Cadillac CTS. The contact stated that upon entering the vehicle, the rear windshield shattered. There was no impact to the rear windshield that could have caused it to shatter. A police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and requested photos of the vehicle, the contact's driver's license, vehicle registration, and vehicle title. The failure mileage was approximately 100,000.

Headlights low beams are dim. Causing dangerously restrictive visibility when driving at night. A google search indicates that this problem is widespread and very common. I first noticed this about six months ago.

While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.

Fuel supply stops and engine stalls when I get near or below 1/4 tank. I can restart the engine and it will run for anywhere from a few seconds to sometimes a minute, but mostly only a few seconds. Limp my car this way to a gas station, fill the tank, problem solved. I know it had fuel in the tank as it only took 11 gallons with my 16 gallon tank. Installed a new fuel pump, problem continues. This can put someone in a life threatening situation. The first time it happened I was passing a semi truck on a 2 lane Interstate with cars and trucks behind me. Just as I got half way on the semi's left, I'm doing about 70 mph, the engine stalls. Luckily, I kept a cool head and turned on my blinker as the car slowed down. The semi behind me took a hint and backed off so I could coast to the right shoulder. This could very easily have caused a fatal accident. It has since happened 3 or 4 other times.