CADILLAC Complaints

Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.

The contact owns a 2014 Cadillac SRX. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the ABS, Stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.

2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.

This is the 3rd tire now that I am going to have to replace. PEPE Cadillac replaced the 1st one on 4/21/20 and another one on 6/30/21 and now another one any day. It seems like the tires start bulging off the rim and as per the dealership they are unsafe to drive and need to be replaced. It cost me $276.51 and $274.49 respectively and whatever its going to cost now to replace the 3rd one. First one failed at 10,856 miles, Second one failed at 16,244 miles and now the 3rd one at 19,967 miles. I am attaching the dealership invoices and photo for y our review. Also, as per the dealership employee GM is aware of this problem but is not doing anything.

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the passenger’s air bag warning light was illuminated. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was then taken to an independent mechanic who accidentally reset the air bag code when it was connected to the code reader. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall for the failure. The failure mileage was approximately 42,000.

The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the front headlights failed to adequately illuminate the roadway. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the headlights to be replaced. The vehicle was not repaired but was pending repairs. The contact attempted to call the manufacturer but was unable to speak to with an authorized representative. The failure mileage was approximately 83,000.

Headlights are so dim at night that I have to use highbeams to see properly which is extremely dangerous. This is a ongoing problem I have had since I bought the vehicle and it is getting worse. I try not to drive at night because of this issue. A recall by GM should be immediately initiated. The estimate I received to replace is more than $1,600! Why would there be such a high cost to replace when this issue has been happening since purchasing the vehicle?

Rear differential lock up at high speed. Loss of control. Apparently a common problem with Cadillac rear differentials. Most occur under 50,000 miles. Mine had 54,000 miles. Seals fail and differential fluid drains out. Some people have had 3 replacements under warrantee. Cannot find and replacements as they are "back ordered" according to dealerships.

The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.

There was a reimbursement program for 2010-2015 Cadillac SRX's due to dim headlights. I didn't have mine fixed during the reimbursement program 1) because the timeline for reimbursement fell during the pandemic and shelter in place orders in my area; 2) I am a high-risk for getting COVID due to preexisting health conditions and 3) my headlights were not that bad. Fast forward to a year later, and I can barely see in front of me due to the diming of the headlights. I am told that Cadillac will not reimburse me because I missed the deadline. The lamps are so dim that I cannot safely drive at night.