CADILLAC Complaints

The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.

The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the manufacturer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 20 MPH on a curved road, the rear end of the vehicle slightly drifted. The contact stated she was able to continue to drive the vehicle. The contact also stated that the rear end of the vehicle had been making abnormal sounds while driving and at start-up. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 100,000.

Thank these things i feel cadilac should consider fixing due to milage before and after i purchased the cadilac due to the miles before and after purchase. Due to being 100% disabled since 2009, Air bag & safety belt system light comes on when i have onstar diagnose the problem they said it has something to do with my seat belt system on passenger side which mind you isnt used often at all and cadilac will not help with the cost and was told by onstar it needs repairs asap because it could cause air bags to pop out while driving or not come out during a crash. Im afraid some times driving it. In the 7yrs of owning this i maybe put around 40,000 miles on the car its in good condition. Which lead me to the other problem due to miles. When i purchased the cadilac a few days later the check engine light came on it was the catalytic converter it was almost $800 it has two of them the dealer repaired it. Here the other day i had onstar do a complete system scan and the report showed the converter was in the process of going out again but just hasnt triggered my check engine lite. I was shocked because of the miles i drivewhich is under 6000 miles a yr and i use top grade fuel there isnt any way these converters should be going out they should have lasted for the rest of my life and the cars life i take very good care of it changing the oils on a regular bases and other cares are met but when talk to cadilac they didnt even consider my care and miles driven at all or find out why tne converter is needed twice since i owned the car when most cars never need converter replacement. Im 62 yrs old, these are concerns i have but mostly the treatment by cadilac (GM) the safety part being on passenger side that seat never hardly get used but could cause air bags to open while driving and two convertersin 6-7 years of ownership when most cars never need one and othhers just once. Which tells me theres a problem some where else causing it to not work properly, but it didnt matter.

The contact owns a 2015 Cadillac SRX. The contact stated while driving approximately 15 MPH, there was an abnormal sound coming from the engine compartment. Upon inspection, the contact noticed a piece from the engine had fallen out of the vehicle. The contact stated that the battery warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the idler pulley bolt replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 96,000.

In Sep 2021 I purchased this car. During the first drive after dark I noticed the headlights were very dim and the high beam only extended to just go just past the front of the car. these are the up-level HID lights. I didn't do anything right away as I rarely drive at night and then in well-lit areas. There is also considerable condensation inside primarily the passenger side light. On Oct 23,2021 I went to Caddilac of Bentonville, AR to inquire about an open recall on the rear end. They are ordering parts. While there I inquired about the headlights and asked if there was a recall on them. The answer was there is no recall established but that it is a known problem by Caddilac. Today, I started started an Internet search for more information and found 166 problems noted on Web Site carproblemzoo.com. Nearly all stated it as a serious safety issue. Some reported near accidents, lights burning out while driving, condensation inside, dimness, etc. Fortunately I haven't had an accident nor have they burnt out. However, I do consider the problem a very serious concern. I can drive into oncoming traffic with high beams on and get zero reaction from the oncoming drivers. Actually, dim as they are, the low beams provide better light. This obviously has been a long-time problem on this and other like vehicles. There are 160 complaints on carcomplaints.com including crash and injury. Caddilacsociety.com says customers have been promised reimbursement for expenses but apparently little to no response from GM or Caddilac. There has been at least one class action lawsuit.The Internet is full of these serious safety reports and it makes me wonder why NHTSA has not made Caddilac issue a recall to prolate these faulty lights.

The Headlights for my car - Cadillac 2014 SRX At night the headlights are not bright enough to see and driving is dangerous. The car is available for inspection upon request. I was driving at night making a turn and I hit a small sign post on a back road because I could not see it! I put others at risk driving with my high beams on blinding the oncoming cars. If people are walking on the road I can not see them and therefore put them at risk. Additionally I put myself and my family at risk. I am a first responder working in a Doctor's office after dark and have to drive home on back roads that are very dark and not lit with street lights. The dealer at Ingersoll Auto of Danbury CT confirmed the headlights do not work properly and are not bright enough to see at night. They said they are defective. When I purchased the car and could not see at night driving I contacted my dealership. They said the problem has been a recall in Florida. I contacted Cadillac who said they sent me a letter and I should have them fixed.

The contact owns a 2011 Cadillac SRX. The contact stated that the service rear axle message was displayed. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

The contact owns a 2016 Cadillac SRX. The contact stated while driving at night at an undisclosed speed, the contact switched from the hi-beam headlights to the low-beam headlights and was unable to clearly see the roadway because of how dim the headlights were. The contact continued driving to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the BBB in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the BBB stating "to have the work completed and it will be reviewed for reimbursement." The car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.