CADILLAC Complaints

The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The local dealer was contacted and informed the contact that parts were on order but could not confirm when parts would be available. The manufacturer was made aware of the issue and informed the contact to call a local dealer as some dealers might have parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an unknown speed, the rear of the vehicle swayed. The contact stated that the swaying was worse while driving in the rain. The contact stated that the traction control and the service StabiliTrak warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The failure mileage was unknown.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.

Vehicle recall letter for recall N212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed???

So we bought the car. In 2012 or 2013. And in 2014 we received a yellow letter in the mail saying that our car needed to be serviced for a recall. We set it up. Ended up taking it in To be serviced for the recalls. Not knowing in 2008 they recalled what is now going wrong in the car, I didn’t say anything at the time we repaired it. It they didn’t either I believe and even if we didn’t say anything they honestly should’ve just repaired the part that was messed up for us and then let us know: now we have spent so much money towing our car back to our house so that it is safe, and have missed appointments, been stranded, I mean we have really, honestly and truly, very very compromised but this issue with the electrical system Our car is having all the time since this recall repair was administered: NOW IT HAS JUST GOTTEN SO BAD WE CAN NOYT EVEN DRIVE IT. We will get stuck where ever we turn it off unfortunately. I’ve not looked online at information taken all the necessary needs to find out if my vehicle was given the recall before we owned it just to be sure too, it was not. I know that everything that I have read relates directly perfectly to Every single issue that we are have ig Now on our car. The recall from 2014 the key doesn’t come out the ignition anymore and that’s very good, but I know that The CADILLAC Dealer, DID NOT!! Install any other part into the car but that service it asked for. Like beyond a doubt I don’t know what to do and would love to be able to get some answers soon. Thank you very much. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had received an unknown recall notification related to the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.

The contact owns a 2006 Cadillac CTS. The contact stated that upon starting the vehicle, the airbag warning light illuminated. The contact called a local dealer who informed her that the cause could be an electrical failure or a defective airbag. The contact was informed to bring the vehicle to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. ir

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated repair was done on 12/28/2012 and would like to cancel the complaint.

The contact owns a 2013 Cadillac SRX. The contact stated that the check engine, traction control, StabiliTrak, and several other warning lights had illuminated the instrument panel. The contact also stated that an abnormal banging noise would emit from the vehicle while driving at various speeds. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was contacted for an appointment and on the day of her appointment, she was informed that parts for the recall were unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 70,000. Parts distribution disconnect.

So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year