CADILLAC Complaints

Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. GM refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the service rear axle warning light illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and informed the contact that the vehicle was included in NHTSA Campaign Number: 21V473000 (Suspension). The mechanic stated that the warning light was illuminated because of the recall. The dealer informed the contact that there was no remedy currently available for the recall repair. The mechanic added fluid to the rear differential and replaced the clutch piston. The dealer informed the contact that the vehicle was not safe to drive since the rear suspension toe link might become loosened or detached due to parts not being available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 21,657.

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.

I was driving and it started rattling and getting very bumpy. I exited the freeway and came to a stop. The vehicle would no longer move. I had it towed to my mechanic. The right front axle broke. He replaced it and drove it around the block for a test drive. It was very loud and turning tight when the left axle broke. It has been diagnosed with a bad differential. Everyone I have spoke with at multiple Cadillac dealerships, including someone at a dealership over 30 years, have said they never seen this type of problem and especially on such a newer vehicle with only 84,000 miles. It was a very dangerous situation and if it never happens why did it happen to mine? I’m thinking something is faulty in the differential etc.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (SUSPENSION) however, the part to the recall was unavailable. The contact called the local dealer along with a second dealer Lynch Chevrolet Cadillac of Auburn Parts (154 W Creek Pkwy, Auburn, AL 36830: (334) 246-0398) and was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

PROBLEM: LOW BEAM HEADLIGHTS ON 2014 CADILLAC SRX: With age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. The problem is related to the materials and design of the Cadillac SRX headlight assemblies. The reflector of the low beam headlight is made of plastic with a chrome coating. The heat of the OEM bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. Without the chrome coating the low beam headlights are very dim. Replacing the headlight bulb will not remedy the situation. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. The estimate I received today from Everett Chevrolet-Cadillac in Hickory NC was $1900 to replace both headlight assemblies with factory original parts. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. If Cadillac is not responsible for this problem then why have they paid for replacements in the past and why will they consider paying for them now on a case by case basis? These aging Cadillac SRX models are not safe to be on the roads with these dim low beam headlights. Owners either have to be very careful or use their high beam headlights in night time traffic.

Headlights have excessive water and moisture internally causing extremely poor night visibility to the point you can't see the road without turning on your brights which is also extremely dangerous with oncoming traffic. So dangerous try not to drive at night.

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the vehicle made a loud squealing noise even after having an alignment performed. The approximate failure mileage was 65,000. VIN tool confirms parts are not available.

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving the vehicle, the traction control warning light remained illuminated. VIN tool confirms parts are not available. The failure mileage was 100,000.