CADILLAC Complaints

Transmission causes car to shudder or shake/vibrate at lower speeds and lower rpm (auto shifting) It's been like this since it was purchased. If you perform manual shifting at 2500 RPM's or higher you don't experience the same shake/vibration. Ron Craft Cadillac says it's performing as expected.

During a service appointment, on my 2014 Cadillac CTS, the dealership pointed out that both axle seals on the differential appears to be leaking. On a subsequent inspection conducted on 8/24/2021, by the dealership, it was confirmed that both axle seals were leaking. At the time of the inspection the vehicle had 120,873 miles showing on the odometer. These two reports were the initial indication that the axle seal were leaking. The dealership has maintained the vehicle since I purchased it from them. I checked to see was if there was a Service Bulletin on this issue, but there was none. However, there was a Service Bulletin (Bulletin No. PIP5075A) concerning "Rear Axle Leak From The Vent" on the differential on the 2011-2013 Cadillac CTS and CTS-V. I contend that GM over compensated for the vent leak and now the vent on the differential of the 2014 Cadillac CTS does not release the built up air pressure which is causing the seals to leak. It is only a matter of time when the differential will lock up due to lack of lubricant and cause a serious accident. I contacted GM on this issue, but they do not want to admit there is a problem. However, if you look up complaints on the internet, there are many many people with this issue on Cadillac's CTS and ATS. There needs to be at a minimum a Service Bulletin issued. I would recommend a recall to correct this problem.

The contact owns a 2010 Cadillac SRX. The contact stated that there were electrical shortages on the dashboard, the smoke odor was detected while starting the vehicle, water was getting into the liftgate, all the warning lights were illuminated, and the vehicle would hydroplane when it rained. The vehicle was taken to the dealer, and another dealer, Herman Jenkins Motors Inc (2030 W Reelfoot Ave, Union City, TN 38261) on separate occasions for an unknown diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that all of the recalls for the vehicle were repaired. The failure mileage was approximately 98,000. THE CONSUMER STATED THE STABILITRAK AND ABS WARNING LIGHTS WERE ILLUMINATED, AS WELL AS OTHER LIGHTS. THE BRAKES WOULD LOCK UP.

The contact owns a 2005 Cadillac Escalade. The contact stated while driving 62 MPH, he heard an abnormal sound coming from the sunroof. The contact stated while attempting to exit the highway, the sunroof detached from the vehicle and hit the road. The contact drove to nearby auto glass repair shop. The vehicle was not repaired. The contact drove another vehicle to the local dealer and was informed that the sunroof was not the original equipment but was an aftermarket sunroof. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 10V427000 (Equipment). The vehicle was not repaired. The contact attempted to speak with a representative from Webasto Product North America, Inc. manufacturer but was not successful. The failure mileage was approximately 235,000.

The contact owns a 2007 Cadillac CTS. The contact works for an independent mechanic and place the vehicle on a lift and noticed that both the driver’s and passenger’s side rear brake cable had cracks and leakage of brake fluid from the brake line due to severe corrosion. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle stalled. While driving the vehicle swayed. The engine power reduced message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 198,000. VIN tool confirms parts not available.

The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.

The headlights get water inside and at times enough water to cause the headlight to fail. I have had both headlights fail as a result of this. Cadillac is aware of this design flaw and was only willing to reimburse customers who were able to pay for the replacement lights up front. This is not fair to people who have purchased Cadillacs who were not able to pay, especially considering that it is a design flaw. These cars are way too expensive to have such a flaw and for it to be as costly as it is.

2015 Cadillac Escalade had 65,186 miles on it. Was driving home with family and the engine started knocking. The code that was reported was P0300. Constant engine misfire. The replaced it under factory warranty. 1 year later, the same thing happen. Was driving with the family and engine started misfiring. Had it in the shop a couple of weeks before for preventive maintenance. Nothing was called out with the vehicle. Now GM is trying to charge me $9700 to replace the engine that was suppose to be new. Very disappointing that I am a long time consumer with 2 Cadillac's and treated like I did something wrong be Service Manager. This engine is faulty and needs to be recalled!