CADILLAC Complaints

The contact owns a 2004 Cadillac Escalade ESV. The contact stated that the ABS and traction stability warning lights were illuminated. The vehicle was taken to a local dealer and was diagnosed with needing the shocks and struts replaced. The vehicle was repaired but continued to experience the failure. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 100,000.

Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night

The contact owns a 2015 Cadillac SRX. The contact stated while driving 65 MPH, the headlights were significantly dim, and she was unable to see the road. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the light bulbs were replaced; however, the failure had been reoccurring while driving. The vehicle was taken back to the independent mechanic who diagnosed that the headlight assemblies needed to be replaced. The vehicle was then taken to the dealer who informed the contact she would be responsible for the cost of the repair since the VIN was not included in a recall. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.

The brakes get soft and go almost to the floor at times. This usually happens after having to brake hard for a sudden stop. It takes constant pumping of the brakes for them to work properly again. I just had my brakes checked and the pads and rotors are good, so the problem could not be diagnosed. There have been no warnings or alerts for this problem and no recall letters. This is definitely a safety concern because braking hard for sudden stops is sometimes necessary to avoid a crash. This has been happpening for about 8 months. Mileage is 105,000.

I bought my 2016 Escalade and was told there was a safety recall on the car. After 3 days, I took the car to a Cadillac dealership to have the recall fixed. When returning to pick the car up, I was told that the vehicles EBCM unit was faulty and could not be updated, and that the module had to be replaced. I was also told that to do the update, the "flash" erased the module, so essentially, my SUV had no brakes so I could not take my SUV home. I was then called on following Monday (SUV was taken on a Friday) that the module is on backorder and there is no timetable for when it will be in stock. I had the car for 3 days, I am paying a car note for a car I dont have. I have been waiting for 2+ months for an update on the completion of my safety recall and still no answers.

Picture is not of my truck...I have and Ext. truck.........Low oil pressure light keeps coming on saying stop engine...just had oil change to and traction control...stabilitrak...tire monitor all on Is there a recall on this the beeping noise drives me crazy .. oil light starts when driving

2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO BROKEN SUSPENSION TOE LINK. THE CONSUMER STATED WHILE DRIVING, THE REAR SUSPENSION TOE LINK FAILED CAUSING THE DRIVER TO CROSSOVER SIDEWAYS INTO THE MEDIAN. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TOWING AND REPAIRS AFTER BEING NOTIFIED OF A SAFETY RECALL. THE MANUFACTURER HAD BEEN NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO OPEN SAFETY RECALL.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO GM SAFETY RECALL. THE CONSUMER STATED THE VEHICLE SHUT OFF WHILE BEING ON MULTIPLE OCCASIONS. ON THE THIRD DAY OF OWNING THE VEHICLE, IT BEGAN ROLLING BACKWARDS WHILE THE DRIVER WAS APPLYING THE BRAKE PEDAL. THERE WAS A RECALL ON THE VEHICLE, BUT THE PARTS WERE NOT AVAILABLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED.

2011Cadillac SRX owner. Car has know water issue that collected inside car at the time of rain ruining the tailgate module. Since that time I have had all of the warning lights as indicated in the recall of August 2021. Stabilitrak Service, Slippery Roads, Shut off engine now etc. I have been waiting for the recall part to be produced since August and have been without a vehicle. I contacted Arrowhead Cadillac a few weeks ago and learned part not in production. It is going on 60 days of me having a vehicle that I can not sell or trade or use. I contacted the main Cadillac customer service and was informed that I could rent a car on my own and submit request for payment months from now- or I could take the car in to have the "bolt tightened" (recall bolt that I have symptoms listed in recall to not drive) . I informed that both of these solutions are a no go for me- especially the one suggesting I have the bolt tightened- at the risk of me and my family's lives. The CSR recommended that I have the SRX towed to local dealership. I said I would and it can sit there- not having it towed back and forth. I contacted the Arrowhead dealership in Arizona and agreed to have the car towed for evaluation, and would be stored at the location. With no time frame of when I will have a working vehicle. I later decided to look at cars on the lot since I was planning on purchasing a car next year. I contacted Arrowhead sales and explained- they said would consider giving me a trade in of $ 3-4,000 and no vehicle deal although. The car can be should at $8,000 and from the law that I can determine if the dealership is unable to provide a repair in a timely manner that they would need to provide replacement at full value. I am a person that owns a car that is inoperable in a timely manner. I feel that Cadillac suggesting I have the Bad part tightened- and then not compensating me for the re cost or cost of the vehicle is a complaint worth reporting.