CADILLAC Complaints

The contact owns a 2014 Cadillac SRX. The contact stated that the front driver’s and passenger’s side seat belts were inoperable. The passenger’s side air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the front driver’s and passenger’s side seat belt pretensioners and anchors needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,089.

My front passenger side brake keeps locking and overheating. I have replaced the calibers 2 times, my brake pads 2 times and the brake hose all in a period of 3 months. My back rear brake light also gets stuck and stays on after i put my car in park and turn off my car. In order for me to release it, I have to press down firmly on the brake pedal and or restart the car, drive around put it back in park and then press down firmly on the brake pedal for it to turn off. The back rear light staying on and the front passenger brakes overheating happen intermittently multiple times throughout the day or week with no particular pattern. When my front passenger brake overheats, it begins to smoke and shake/vibrate violently which causes me to have to pull the car over and wait about 15min for it to cool down before getting back on the road. No ABS lights, no Engine lights come on, only a message pops up on my dashboard that says "Breaks Overheating" and then it goes away on its own after 15minutes. I see that your website has a preliminary announcement but there should be a recall on this issue. on 9/9 I went to Radley Cadillac on 3421 Jeff Davis Hwy Fredericksburg VA 22401 for a diagnostic & they stated that my Brake Pedal Arm, EBC and BPMV need to be replaced b/c it keeps engaging & locking my front passenger brake. I also went to another repair shop for a 2nd opinion on 9/10 & paid another diag fee they stated the same thing, 4637 Mine Rd, Fredericksburg, VA 22408 that the brake pedal arm will need to be replaced first as to they believe this is the underlying issue and the code C0161 was present. I was quoted over $2800 - $3500 to get this job done. Neither establishments mentioned this service announcement https://static.nhtsa.gov/odi/tsbs/2018/MC-10141352-9999.pdf , i found this on my own by researching and googling this problem. I am asking that you deem this is a safety issue as to this involves braking and the safety of my vehicle. thank you.

2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL.

2011 CADILLAC SRX. CONSUMER WRITES REGARDING REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED A RENTAL CAR UNTIL THE VEHICLE WAS REPAIRED.

The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the Owner’s Manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not yet available. The vehicle was not repaired. The approximate failure mileage was 12,000.

2006 Cadillac SRX turn signals burn out within months or replacement. I made 2 videos of me fixing it, put on YouTube with over 35, 000 views. That must mean there are lots of folks with this problem that don't know where to report it. While driving, the indicator flashes a bit faster than it should - the only clue it isn't working. You think other drivers know your intentions and they don't. This is dangerous. Mechanics have to pull the bumper, a bit of work, and want over $300 to change the bulb. Over and over again. This is the 5th time in 3 years. 2nd problem is the "Stability System" - well, I'm not driving on ice, have never needed such a thing. This one nearly cause me to crash into a curb or parked car as I was making a left hand turn in our residential neighborhood at what 15 mph? Suddenly the wheel locked, tires locked and sent me screeching dangerously close to that parked car. It does have a warning, "Service Stability System" but the dealer will want a lot for that, too. So I've resorted to pushing the Disable button on the console until it says, "Stability System Off" then I can drive safely. I have not had this inspected. Everything that gets fixed on this Cadillac seems to break again.

The contact owns a 2015 Cadillac SRX. The contact stated that while starting the vehicle, the air bag warning light was illuminated. The dealer was made aware of the failure but informed the contact that he needed to pay for an unknown sensor replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

The contact owns a 2016 Cadillac XTS equipped with Vogue Tires, Tire Line: Signature V, Tire Size: 245/40/R20, DOT Number: (Unknown). While driving 35 MPH, the rear passenger’s side tire experienced a blowout. The contact stated that prior to the failure, a mechanic informed her that all four of the tires appeared to have splits in the sidewalls of each of the tires. The contact believed that it was the cause of the tire failure. The vehicle was left on the side of the road and the contact was picked up. The tire was not replaced. The tire failure mileage was unknown. The vehicle failure mileage was approximately 54,000. The VIN was not available.

Transmission cooler line fittings have dissimilar metals causing the threads inside the radiator transcooler to strip and dump coolant into Transmission lines and on road along with what was the transmission fluid as well as steam rolling out blocking vision through my windshield going uphill on a dangerously busy road crossing.This is a well known manufacturing defect that has yet to be handled. This could have gotten me and my 3 year old son seriously hurt by sudden loss of power and slick roadways not being able to avoid or brake properly or even steer away from on coming collision. The dissimilar metals are aluminum nut with a mild steel washer backed by a stainless steel washer before it contacts the radiator. This car has 101k miles and has been babied it's entire life. And when I see the 4 brake lines are about to rust out after all the repairs that have already been done. This is just poor quality material and craftsmanship. Easily could have been avoided by simply using a different metal than mild steel between dissimilar metals.

The Sunroof popped and shattered. I was on the highway with very light traffic - cars were at least 200 feet apart - when I heard a loud boom and then felt and saw the sunroof cover start vibrating. It was not the small smack of a rock - it was a loud pop and I wondered if my muffler had just fallen off the car. But when the sunroof started vibrating I knew that my sunroof was gone. I had not opened the sunroof that day, which is rare for me since I like to have the sun shining through, therefore, no glass fell into the car. Since there was no one behind me I do not think glass flew into traffic behind me. It was a normal, hot September day in Texas, nothing abnormally hot or cold. I have not changed or altered any stereo or other equipment in the vehicle.