CADILLAC Complaints

XT5 bumper-to-bumper warranty expired on 6-1-21. Both key fobs suddenly quit working on 7-17-21. Took to dealer 7-21-21. Cost me $300. Got it back on 7-26-21. Drove vehicle for the first time after getting it back on 7-28-21. Key fob quit working again briefly then started after I kept trying for a few minutes. After driving for 5 miles, the car completely died on very busy road - no steering, no dash lights, break lights - then the car suddenly braked really hard and i almost got rear-ended. 4-way flashers wouldn't work so I had no way to warn other drivers coming up behind me. I also was a sitting duck as I couldn't exit the vehicle since the doors wouldn't unlock and windows wouldn't go down. The temperature was in the 80s and I quickly began to overheat. I tried to signal other drivers who were beeping their horns and swerving around me until several pulled over to help. After approx. 10-15 minutes, as I was calling 911, the doors unlocked and I got the 4-ways to come on though they were working erratically. I called the dealership and they came and picked up the car. They've had it for a week and don't know what's wrong with it. This is a potentially deadly safety issue; I could have died or caused someone else to be injured or die due to the car suddenly losing ALL power while driving in heavy traffic with no warning, then braking hard and very unexpectedly, along with the inability to warn other drivers due to the inoperable 4-ways I also could have succumbed to hyperthermia as there was no way to escape from an extremely hot car. It appears that after doing some basic research, that this is not an isolated problem with the 2013-2017 XT5s. There are numerous reports of incidents similar or identical to mine found on various Cadillac owners online forums. Additionally, a common complaint is that this problem has not yet been solved yet by General Motors and their dealerships are at a loss to resolve this issue (they haven't been able to fix mine yet!)

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. After a few minutes, the contact would be able to resume normal driving upon restart. The contact called a dealer about the failure and was informed that unless a warning light was illuminated on the instrument panel, they could not diagnose the failure. Recently, the contact stated that while driving out of a parking lot, the vehicle would not shift out of first gear with the check engine warning light illuminated. After, calling her husband for assistance, her husband was able to restart the vehicle and the vehicle resumed normal operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.

The contact owns a 2013 Cadillac SRX. The contact stated while driving 50 mph, the rear end of the vehicle started swerving uncontrollably. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle needed an alignment. The contact stated that the vehicle was repaired however, the failure persisted. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and informed the contact that they would assist in locating a dealer that had the part to provide a temporary recall repair however, the contact had not received any information on a possible dealer. The vehicle was not repaired. The approximate failure mileage was 85,000.

There is a recall on my vehicle and GM has advised they can't or won't be able to fix it in a timely manner.

The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was no warning lights illuminated. The contact was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed that the axle rod had detached causing an engine failure. The vehicle was not repaired and remained at the dealer. The dealer was awaiting a new replacement engine. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Vin was not available.

airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can’t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.

The cue system on my Cadillac cracked and it’s affecting my screen. No music no navigation. No air nothing and an annoying beep every 60 seconds.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving downhill at approximately 35 mph, there was a loud screeching sound coming from the rear of the vehicle. The vehicle drove into the opposite lane before stopping on the side of the roadway. Upon inspection, it was determined that the rear passenger’s side wheel had detached. The vehicle was towed to the local dealer who diagnosed that the rear passenger’s side suspension toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 112,550.

The contact owns a 2015 Cadillac SRX. The contact stated while driving during the nighttime, she was unable to properly see the street, requiring the use of the high beam headlights. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that an unknown headlight exterior component needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

Because of the poor design of the headlights on the Cadillac SRX, I was afraid to drive at night because the lights are too dim to see the road ahead. After being pulled over by a police officer for driving with my headlights on bright, I made the financial sacrifice to pay for replacement headlight units. I'm glad I did because it makes a world of difference and I may have saved my life.