CADILLAC Complaints

My 2019 CTS Cadillac CUE screen shattered for no reason. I was not driving the car. I went out to the car on Thursday, May 27, 2021 and the screen had shattered over night. The system is still working but it is hard to see the screen. The car is leased and only has 20,586 miles. I have only had it 2 years and 5 months. Is this my responsibility to repair or is it covered by warranty?

The contact owns a 2014 Cadillac CTS. The contact stated that the rear differential was making a loud grinding sound. The contact stated there was no warning light illuminated. The vehicle was diagnosed and the contact was informed that the rear differential needed to be replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2021 Cadillac XT4. The contact stated that while driving in stop-and-go traffic, the contact rear-ended a vehicle in front. The contact crashed the vehicle at approximately 5 mph; however, the collision caused severe front end damage to the vehicle. The air bag did not deploy and all electrical safety features failed to operate after the collision. There were no injuries reported and a police report was filed. The radiator began to leak as a result of the accident, therefore, the vehicle was towed to an independent body shop. The manufacturer was notified of the failure and offered no assistance. The vehicle had been repaired. The failure mileage was approximately 1,800.

The contact owns a 2010 Cadillac Escalade. The contact stated while starting the vehicle, the check engine warning light illuminated with an abnormal sound. The contact changed the spark plugs, wires and coils however, the failure persisted. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the lifters to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

At 38,000 miles, rear differential leak discovered. Dealership repaired leak. At 42,000 dear differential leak discovered. Prognosis: rear differential failure. Dealership replaced rear differential, shocks. Cost repairs paid by me (cadillac rejected paying repairs).

Front shocks had to be replaced on our Cadillac 2015 Escalade. Right Front shock was leaking oil at 81K miles, repair 26 March, Red Noland Cadillac, CO. Informed service associate at the time, and then worked with the Service Manager after that. The Service Manager informed me of the GM service number I could call 1-800-333-4233 for customer service/good will request. At that number, Julia with GM stated the call needed to be done PRIOR to the repair, supervisor assist was requested but not made available. I've owned several GM products, and appreciated the quality and responsiveness to service issues. I hope GM can do better, and restore my faith in GM quality. During BBB process, GM avoided the issue(s) of their maintenance process and the shock absorber being outside of normal failure rates. Shocks failing/leaking oil at this age are well outside 'normal' expectations and points to a recall issue.

Went to work came out and my radio screen was shattered. I called local dealer and they said this was common for radio screens. Why hadn't things been change so screens don't shatter when no one is around??? This car is only 4 years old.

The contact owns a 2006 Cadillac DTS. The contact stated while inspecting the vehicle, he became aware that the oil pan was leaking. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000. Consumer stated leak in the oil pan and vehicle is at the dealership.

Purchased car used from buckalew chevrolet 4/27/2019 headlight was a little dim.headlight it not bright ei to see now.i was not told of a headlight problem when I purchased vehicle and I never received any notice from the manufacturer since I have owned it about a headlight issues.noe I'm told it will be thousands of dollars for me to fix what should be a factory recall due to safety

The headlights are not bright enough they've never been bright enough it's almost like you don't have any headlights at night time if it's dark out. I even change them out once and it's like there wasn't enough power to them to make them bright. I have not very good Vision at night and I can't even really drive the car at night unless it's in the city. A couple of people I have told me they had the same problem with the headlights and even the guy at the auto place told me that his wife had the same car and he changed her headlights and it was still bad so he changed them back and that's exactly what I did. Hardly usable at all at night I wish there was something they could do or find out if there is a flaw in the design because everyone I've talked to that has this year and type of car says the same exact thing and no one has given me any resolution on what they did they just lived with it. I love the car 100% in every other way but the headlights are a incredible Factor for night driving and since I do live somewhat in the country I always have to take the other vehicle at night time.