CADILLAC Complaints

The dim headlights are so dim you can’t use them. Looks like water in the headlamp. Have seen that this is an ongoing issue with GM and can’t find recall. They say pay for it now (which is more than I can afford) and they will reimburse in couple months. Car was this way when purchased but did not know and can’t get money back.

WHITE HAZY WEB LIKE OBSTRUCTION SUDDENLY APPEARED ON THE DISPLAY OF THE CUE SYSTEM. IT OBSTRUCTS 35% OF THE SCREEN AND MAKES IT DIFFICULT TO UTILIZE THE BACK UP CAMERA. IT WAS FINE ONE DAY AND THEN THE OBSTRUCTION APPEARED THE NEXT DAY. IT IS GARAGE STORED AND I HAVE 44,000 ORIGINAL MILES.

THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.

THE CUE SYSTEM IS CRACKING AND NON RESPONSIVE TO ANY TOUCH INPUT. I HAVE FOLLOWED THE INSTRUCTIONS FOR RESETTING THE SYSTEM BUT THIS DOES NOT CORRECT THE LACK OF RESPONSE NOR THE SCREEN CRACKING.. I CANNOT CONTROL THE NAVIGATION SYSTEM, RADIO, SPECIFIC CLIMATE SETTINGS, LANGUAGE OF THE INSTRUMENTATION (CURRENTLY STUCK IN FRENCH). THIS IS NOT COVERED NOW THAT OUT OF WARRANTY AND THE DEALERSHIP WANTS $2000.00+ TO REPLACE THE ENTIRE UNIT WITH AN IDENTICAL ONE THAT WILL DEVELOP THE SAME PROBLEM. THIS IS A DESIGN DEFECT AND THESE SHOULD ALL BE RECALLED. NY WIFE IS DISABLED AND RELIED ON THE NAVIGATION SYSTEM TO FIND DIRECTIONS TO LOCATIONS.

THERE WAS A VERY LOUD NOISE COMING FROM THE BACK OF MY VEHICLE WHILE DRIVING. MECHANIC SHOWED ME THE REAR DIFFERENTIAL FLUID HAS METAL SHAVINGS IN IT AND HE SAID THE CAR WAS DANGEROUS TO DRIVE. DEALERSHIP TOLD ME TO CALL GENERAL MOTORS AT (800) 222-1020 AND THEY TOLD ME TO TAKE IT TO THE DEALERSHIP AND GAVE ME FILE NUMBER 9-6712786810. IT IS AT IG BURTON, MILFORD, DE, NOW FOR DIAGNOSIS.

I BOUGHT THIS CADILLAC 2017 XT-5 USED WITH 4,000 ON IT IT HAS 11,000 ON IT KNOW. I TOOK THE VEHICLE IN FOR TIRE ROTATION & OIL CHANGE. THE SERVICE MANAGER TOLD ME THAT THESE TIRES MICHELIN PREMIER LTX 235/65 R 18 TIRES ON THIS YEAR 2017 ARE BAD TIRES. THE TREAD ON THE TIRE WAS MEASURED . 5/32NDS AT 11,000 MILES THESE TIRES ARE WARRANTYED TO 40,000 MILES. THEY SAY YOU SHOULD REPLACE YOUR TIRES IF THE TREAD TREAD IS 4/32NDS OR LESS! I THINK THAT WILL HAPEN IN THE NEXT 5,000 WHEN I GO IN FOR MY NEXT OIL CHANGE. I THINK I SHOULD HAVE THESE TIRES REPLACED FOR NO CHARGE AT ALL. THE DEALER SAID WHEN I COME IN AT 16,000 MILES FOR MY OIL CHANGE HE SAID HE WILL REPLACE THE BAD TIRE WITH NEW ONES THAT COST $205. HE SAID HE'D PRO RATE THE TIRES & HE SAID THE WILL CHARGE ME $450 FOR THEM. IF THESE TIRES ARE DEFECTED , WHY SHOULD I PAY ANY MONEY TO REPLACE THEM, IF THEY MANUFACTURED THE TIRES WRONG ??? VERY DISAPPOINTED IN THE TIRES. I HAVE BOUGHT MICHELIN TIRES FOR AT LEAST 4 VEHICLES , IN PAST YEAR'S,AND NEVER HAD A PROBLEM WITH THE TIRES!!

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUN ROOF GLASS SEPARATED FROM THE METAL FRAME AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ROTH CADILLAC (5711 PEACH ST, ERIE, PA 16509) AND THE SUN ROOF WAS REPLACED TWICE WITH PLEXIGLASS. THE CONTACT WAS INFORMED THAT THE REPLACEMENT SUN ROOF GLASS COULD NOT BE FOUND. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

SOMETIMES BANGS INTO GEAR SO HARD IT FEELS LIKE YOU?VE BEEN IN AN ACCIDENT. IT'S BEEN IN THE SHOP 4 TIMES FOR THE SAME PROBLEM.

DIM HEADLIGHTS ARE SO DIM THAT YOU CAN NOT SEE TO DRIVE THIS VEHICLE AFTER DDARK. IVE TALKED TO SEVERAL SERVICE SHOPS AND ALL SAY THAT CADILLAC IS WELL AWARE OF THE PROBLEM BUT WONT FIX IT. ITS A MINIUM $475 FIX OUT OF POACKET