CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2018 CADILLAC CTS
    - STATEN ISLAND, NY

    I WAS DRIVING MY 2018 CADILLAC CTS BETWEEN 50-60MPH AND I LIGHTLY TAPPED ON THE GAS AND THE CAR STARTED SHAKING AND VIBRATING. FELT LIKE IT COULD BE A TRANSMISSION OR A ENGINE MISFIRE. MY CARS TRANSMISSION ALSO SHIFTS VERY VERY ROUGH KINDLY JERKY WHICH CREATES A UNSAFE ENVIRONMENT WHILE IN MOTION. THIS IS A CONSISTENT ISSUE AND WITH MY CAR AND ONLY HAVING 12,000 MILES ON IT I FIND REALLY CONCERNING. THIS VIBRATION ONLY HAPPENS BETWEEN 50-60MPH AND THE ROUGH TRANSMISSION SHIFTING HAPPENS AS I DRIVE IT ALONG WITH VIBRATIONS ARE COMING FROM THE ENGINE WHICH SHAKE MY ENTIRE CAR. ALL SERVICES ARE UP TO DATE. CADILLAC AND GM ARE BOTH NOT SURE OF WHAT THE ISSUE CAN BE EVEN THOUGH THERE IS A PENDING CLASS ACTION LAWSUIT FOR THE SAME ISSUE

    Source: NHTSA WEB SITE
  • 2014 CADILLAC SRX
    - LIVERPOOL, NY

    BACK IN FEBRUARY OF 2020 I WAS DRIVING THE CAR AND IT STARTED JERKING AROUND REALLY BAD WHEN I WOULD EITHER UPSHIFT OR DOWNSHIFT IN 1-2 GEAR. TOOK IT TO CADILLAC AND THEY COULDN'T FIND ANYTHING. WE TOOK IT TO A COUPLE OF OTHER MECHANICS AND A LOT OF MONEY LATER NO ONE COULD FIND ANYTHING. ONE DAY DRIVING HOME FROM WORK THE CAR STARTED JERKING SO BAD THAT I ALMOST CRASHED. COME TO FIND OUT THE TRANSMISSION DIED. WE REPLACED THE TRANSMISSION AND A COUPLE OF MONTHS LATER HAVING PROBLEMS AGAIN. WHEN I DRIVE AND GET TO ABOUT 40 MILES PER HOUR THE ENTIRE CAR SHAFTS TO SHAKE AND JERK AROUND AND THIS HAPPENED WHEN I HAD MY KIDS IN THE CAR. GM IS DOING NOTHING TO HELP US. AT THIS POINT WE DON'T KNOW WHAT TO DO AND AND CAN'T AFFORD TO KEEP RANDOMLY REPLACING PARTS ON A CAR THAT IS JUST NOT SAFE TO DRIVE AT THIS POINT. I AM TRULY AFRAID FOR MY FAMILY'S SAFETY.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC SRX
    - LUDLOW, MA

    CUE SCREEN SPIDER WEB CRACKS, NOW NOT FUNCTIONING AT ALL, CAN NOT USE RADIO, BLUE TOOTH, OR TEMPERATURE CONTROLS. IT CONSTANTLY CHANGES THE LANGUAGE OF MY ENTIRE CONTROLS TO DIFFERENT LANGUAGES ON ITS OWN AND THE SCREEN JUMPS BACK AND FORTH BETWEEN CONTROLS BUT NONE OF THE CONTROLS WORK. I AM NOW ON MY SECOND CRACKED SCREEN

    Source: NHTSA WEB SITE
  • 2017 CADILLAC ESCALADE ESV
    - DOUGLASVILLE, GA

    I WAS RETRIEVING SOMETHING OUT OF THE TRUCK AND THE LIFTGATE FELL ON ME. I NEVER FELT SUCH EXCRUCIATING PAIN. I HAD TO LIFT THE LIFTGATE OFF OF ME. THERE WAS NO WARNING OR ANYTHING THAT GAVE ME THE INDICATION THE LIFTGATE WAS MALFUNCTIONING. WHEN I OPENED THE TRUNK OF THE SUV THERE WAS NO INDICATION SOMETHING LET THIS WOULD HAPPEN BECAUSE IT OPENED JUST FINE. THIS LIFTGATE HIT ME SO HARD THAT IT CAUSED MAJOR BRUISES ON MY BACK AND HIPS. I HURT MY SHOULDER BECAUSE I HAD TO LIFT THE LIFTGATE OFF OF ME. TO SAY THE LEAST I ENDED UP IN THE EMERGENCY ROOM. ME AND MY HUSBAND STARTED SEEING IS THIS AN ONGOING ISSUE WITH THE LIFTGATES AND IT IS. SO MANY COMPLAINTS, YET NO RECALLS. WHAT DOES IT TAKE? SOMEONE TO BE KILLED BY THIS? SO MANY PEOPLE ARE BEING HURT, BUT GM DOES NOT RECALL THIS? SO SAD. ITS TIME GM PUT PEOPLE OVER PROFITS!!! THIS SHOULD HAVE NEVER HAPPENED!!!

    Source: NHTSA WEB SITE
  • 2014 CADILLAC CTS
    - ROCHESTER, NY

    2014 CADILLAC CTS AWD. VEHICLE STARTED HESITATING WHILE TURNING. WHICH TURNED INTO A WHINE AND THEN GRINDING FROM THE REAR DIFFERENTIAL. NOISE STARTS AT 30 MPH AND INCREASES AS SPEED INCREASES. HAVE SEEN MANY CASES OF CADILLAC REAR DIFFERENTIAL FAILING. ISSUE VERIFIED BY THE DEALERSHIP FEBRUARY 2021. NOW GM HAS NO REPLACEMENT UNITS OR REPAIR PARTS FOR THIS DIFFERENTIAL. GM PART 84110751

    Source: NHTSA WEB SITE
  • 2013 CADILLAC ATS
    - CASA GRANDE, AZ

    I BEEN HAVING ELECTRONIC ISSUES SICE I GOT IT FROM DEALER IN TEMPE AZ CALLED AUTO NATION. THE MAIN TOUCH SCREEN IN COCKPIT WON'T POWER UP HAVE HAD MULTIPLE ISSUES IN PAST FOR REPAIR/REPLACE THIS WILL BE THE THIRD TIME THIS HAS HAPPEN AN NOT ALL PARTS AND SERVICE WAS COVERED UNDER WARRANTY I HAD THRU ALSTATE AN IT WAS A COUPLE HUNDRED OUT OF POCKET FOR THE NEW HARNESS ASSEMBLY THAT CADILLAC HAD FOR A NEW TOUCH SCREEN ASSEMBLY THAT WAS INSTALLED THE LAST TIME IN 2018 AN NOW IT'S HAPPENED AGAIN SCREEN WON'T TURN ON AC CONTROLS WON'T WORK AN TURN SIGNALS ARE INTERMITTENT ALMOST GOT REAR-ENDED DRIVING THROUGH TOWN BECAUSE TURN SIGNAL WOULD NOT INDICATE DIRECTION I WAS TURNING AN OTHER DRIVER HAD BRAKES LOCKED UP SLIDING TOWARDS ME BUT LUCKILY STOPPED WITH ONLY INCHES APART VERY SCARY. BUT IT COMING IN TO SUMMER A AC IS A MUST TO HAVE. BUT NOW SINCE THIS HAS HAPPENED THERE IS A BAD POWER DRAW SOMEWHERE THAT KEEPS MAKING MY BATTERY GO DEAD SO CAR IS PARKED TILL I CAN ENOUGH FINANCES TO COVER MECHANIC. CAR IS WELL MAINTAINED AND NOT DRIVEN HARD IT SHOWS NO RECALLS FOR ELECTRICAL COMPONENTS BUT THIS WILL BE THIRD TIME THIS HAS HAPPEN AN WOULDN'T THINK I AM THE ONLY ONE THIS HAS HAPPEN TO.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC XTS
    - CARROLLTON, TX

    THIS IS MY 2N CUE SYSTEM STEREO, OTHER WAS REPLACED UNDER WARRANTY AND THE SCREEN IS NOW CRACKING AND AFFECTING VISIBILITY AND FUNCTION

    Source: NHTSA WEB SITE
  • 2017 CADILLAC XT5
    - JACKSONVILLE, FL

    I HAVE HAD THE VEHICLE, WHICH IS STILL UNDER FACTORY WARRANTY, FOR 5 MONTHS. THE VEHICLE BEGAN ALARMING ON THE FIRST DAY I DROVE IT (10/16/20). MONDAY, 10/19/20, THE VEHICLE WENT INTO "PARK" WHILE I WAS DRIVING IT. THE DEALERSHIP DID A QUICK ASSESSMENT AND CALLED BACK AND TOLD ME THE BATTERY WAS THE CAUSE OF THE ISSUE. MY IMMEDIATE QUESTIONS WERE "WHY DIDN'T THE BATTERY INDICATOR APPEAR?" AND "WHY WOULD A LOW BATTERY CAUSE THE SUV TO GO INTO PARK WHILE I WAS DRIVING IT?" HOWEVER, AS THEY WERE RETURNING THE SUV TO ME, THE TRANSMISSION LIGHT CAME ON. THE TRANSMISSION ELECTRIC CONTROL WAS REPLACED DUE TO "AN INTERNAL FAILURE IN SHIFTER" THAT WAS UNDETECTABLE. ON 12/21/20, THE SAME DEALERSHIP REPLACED THE WATER OULET BECAUSE THEY FOUND A LEAK "COMING FROM BETWEEN THE THERMOSTAT HOUSING AND WATER OUTLET PIPE". ON 3/14/20, AFTER DRIVING THE VEHICLE 175 MILES AT 75MPH, THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS NOT RESPONDING TO ME PRESSING ON THE GAS PEDAL. NO WARNING LIGHTS SHOWED AND NO ALARMS SOUNDED. ADDITIONALLY, ONCE THE VEHICLE WAS STOPPED, IT WOULD NOT RESTART. ONSTAR RAN A DIAGNOSTIC REPORT AND NO CODES WERE FOUND. THE THERMOSTAT HAD A NORMAL READING. THE ONSTAR REPRESENTATIVE RECOMMENDED THAT I ALLOW THE VEHICLE TIME TO COOL AND THEN RESTART THE VEHICLE. I DROVE BACK HOME WHILE MAKING FREQUENT STOPS TO ALLOW THE VEHICLE TIME TO COOL OFF. ON 3/15/20, I RETURNED THE VEHICLE TO THE DEALERSHIP. ON 3/22/20, THE DEALERSHIP NOTIFIED ME THAT THEY COULD NOT REPLICATE THE PROBLEM AND DID NOT FIND ANY PROBLEMS DURING THEIR DIAGNOSTIC EVALUATION. THEY ALSO DID NOT TEST THE VEHICLE BY DRIVING IT EITHER. I WAS TOLD ME TO COME PICK UP THE VEHICLE WITHOUT KNOWING THE REASON THAT THE SUV CUT OFF WHILE DRIVING IT ON THE HIGHWAY. THE 2017 CADILLAC XT5 IS UNSAFE AND COULD RESULT IN AN ACCIDENT OR DEATH. PLEASE INVESTIGATE THIS VEHICLE.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC SRX
    - MANALAPAN, NJ

    THE CHROME WHEELS ON THIS VEHICLE, WHICH ARE AN EXPENSIVE OPTION, ARE PITTING AND RUSTING. NEITHER CADILLAC DEALERS OR CADILLAC SERVICE ARE WILLING TO HONOR THE CORROSION WARRANTY FOR THIS PROBLEM.

    Source: NHTSA WEB SITE
  • 2012 CADILLAC ESCALADE
    - WINTER HAVEN, FL

    EVERY SO OFTEN MY SERVICE AIR BAG LIGHT WILL APPEAR ON THE DASH UPON STARTING THE VEHICLE. I THOUGHT IT COULD HAVE SOMETHING TO DO WITH MOVING THE SEATS BACK AND FORTH AND A WIRE ISSUE. I RECEIVED A SAFETY RECALL FOR THE PASSENGER SIDE FRONTAL AIRBAG INFLATOR SHORTLY AFTER THIS STARTED HAPPENING. WHEN I CALLED ABOUT REPAIRING THE RECALL THEY SAID THEY DIDN'T HAVE PARTS AVAILABLE TO CORRECT THIS ISSUE. I HAVE CHILDREN THAT RIDE IN THE FRONT AND I'D HATE FOR THIS TO EXPLODE WHILE DRIVING DOWN THE ROAD ON THEM OR ANYONE FOR THAT MATTER. WHEN WILL THERE BE A SOLUTION? HOW WILL WE KNOW THE PART IS AVAILABLE? PLEASE FIX ASAP!!

    Source: NHTSA WEB SITE