CADILLAC Complaints

THE HEADLIGHT IS EXTREMELY BAD. I DECIDED TO CHANGE THE BRAND FOR MY NEXT CAR. THIS BIG PROBLEM HAPPENS TO EVERY MODEL LOWER THAN 2015 SRX. IT'S SO DANGEROUS TO DRIVE AT NIGHT. ACTUALLY YOU CAN NOT DRIVE AT NIGHT WITH THIS CAR.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT WAS UNABLE TO USE THE VEHICLE FOR NIGHT TIME DRIVING BECAUSE THE HEADLIGHTS LOW BEAM FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO HILTON HEAD CADILLAC (1099 FORDING ROAD, BLUFFTON, SC 29910, (843)-815-1500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*LN

I BOUGHT MY CADDY IN 2015 (AFTER DEFECT WAS MADE KNOWN TO REPAIR SHOPS) AT CARMAX. REPLACED LIGHT BULB 1/2020. THE PROBLEM IS THE HEADLIGHT HOUSING LETS WATER IN DIMMING BULB UNTIL NIGHT DRIVING IS IMPOSSIBLE! I RECIEVED THE NOTICE FROM GM ABOUT HEADLIGHT DEFECT LATE MARCH 2020. THE PANDEMIC HIT AND I DIDNT HAVE THE $ OR WILLINGNESS TO EXPOSE MYSEF TO COVID. GM GAVE OWNERS UNTIL JUNE 2020 TO MAKE THE REPAIR OUT OF POCKET AND FILE FOR REIMBURSE MENT. 6 MONTHS LATER CUSTOMERS ARE STILL WAITING ON CHECKS FOR REIMBUIRSEMENT. GM REFUSES TO REOPEN THE MATTER AND FEELS THEY HAVE DONE ENOUGH TO MAKE THIS RIGHT FOR CUSTOMERS. THIS WILL EVENTUALLY CAUSE A WRECK AND POSSIBLE DEATH.

TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.

THE LOW BEAM HEADLIGHTS HAVE LOW OUTPUT AND THE CAR IS NOT SAFE TO DRIVE AT NIGHT. THE PROBLEM IS AMPLIFIED IN WET CONDITIONS. ON ROADS WITH NO STREET LIGHTS IT IS HARD TO SEE PAINTED LINES. ON COMING DRIVERS HAVE FLASHED THEIR HEADLIGHTS AT ME INDICATING THEY DO NOT THINK I HAVE MY LIGHTS ON PROPERLY. THIS IS AN ONGOING ISSUE.

WE HAVE THREE CRACKS ON OUR DASH BOARD. THE CAR IS GARAGE KEPT AND HAS NEVER BEEN IN AN ACCIDENT AND THE CRACKS KEEP FORMING. WE HAVE HAD THE CAR FIVE YEARS AND EVERY YEAR ANOTHER CRACK FORMS.

THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS

THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS 1,948 MILES. THIS CAR HAS SERIOUS ELECTRICAL ISSUES.

INITIALLY MY FUEL GAUGE STOPPED WORKING. I ASSUMED IT FAILED AND WAS GOING TO HAVE IT REPLACED. THE FOLLOWING DAY WHEN I STARTED THE CAR THE ENGINE LIGHT CAME ON, AND I THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE FUEL GAUGE ISSUE. I WAS ON MY WAY TO DROP THE CAR OFF AT THE DEALER THE SAME DAY AND WHILE DRIVING A WARNING MESSAGE STATED THAT THE TRACTION CONTROL WAS INOPERABLE, IT THEN WENT INTO LIMP MODE. I BARELY MADE IT OFF THE HIGHWAY. WHEN I PULLED INTO A SAFE LOCATION I HEARD A POP UNDER THE CAR AND EVERYTHING STARTED SHUTTING DOWN. THE ENGINE STARTED SPUTTERING, EVENTUALLY QUITTING. I LOOKED UNDER THE CAR AND AFTER CRAWLING AROUND I NOTICED THE WIRING CLIPS HOLDING THE WIRE LOOM ABOVE THE FRONT DRIVE SHAFT HAD FAILED. THE WIRING LOOM HAS ENOUGH SLACK IN IT TO THEN WRAP ITSELF AROUND THE FRONT DRIVE SHAFT, FINALLY SNAPPING THE WIRES. A TOTAL OF 9 WIRES SNAPPED. THIS IS MOST LIKELY ONLY AN ISSUE FOR THOSE WITH AWD AS IT WAS THE FRONT DRIVE SHAFT THAT THE WIRES FINALLY WRAPPED AROUND AND CAUSED MULTIPLE SYSTEMS TO FAIL IMMEDIATELY. LUCKILY IT WAS DURING THE DAY IN AN AREA I WAS FAMILIAR WITH. HAD THIS HAPPENED AT NIGHT OR ON A TRIP, THIS COULD HAVE TURNED INTO AN ENTIRELY DIFFERENT ISSUE. A MUCH MORE DANGEROUS ONE.