CADILLAC Complaints

ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.

THE LIGHTING FOR THE GEAR INDICATOR DOESN'T WORK. I CANNOT TELL WHAT GEAR IT IS IS

WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.

LOSS OF VEHICLE CONTROL DUE TO TOE-LINK ADJUSTMENT FAILURE. FOR MONTHS BEFORE THE LOSS OF CONTROL INCIDENT, THE REAR OF THE 2013 CADILLAC SRX WOULD WOBBLE SLIGHTLY AT HIGHWAY SPEEDS (50+ MPH). THE SERVICE DEPARTMENT OF THE CADILLAC DEALER DID A VISUAL INSPECTION BUT SAW NO OBVIOUS PROBLEMS AND SPECULATED THE CAR WAS FOLLOWING THE ROAD RUTS OF WORN PAVEMENT. ON A HIGH SPEED DIVIDED HIGHWAY AT 60 MPH, THE VEHICLE EXITED A BRIDGE SECTION FOR REGULAR PAVEMENT AND THE STEERING WHEEL COCKED ABOUT FIVE DEGREES TO THE LEFT BUT THE WHEELS REMAINED POINTED STRAIGHT. A CALL WAS PLACED TO THE DEALERSHIP TO HAVE THE PROBLEM EXAMINED. RETURNING TO THE SAME HIGHWAY AN HOUR LATER IN THE OPPOSITE DIRECTION, ACCELERATION ON THE ENTRANCE RAMP (DOWNHILL) AT ABOUT 40 MPH CAUSED LOSS OF CONTROL OF THE REAR OF THE VEHICLE WHICH DARTED BACK AND FORTH VIOLENTLY. THE VEHICLE COULD BE SLOWED TO A STOP AND DID NOT HIT ANOTHER VEHICLE OR THE GUARDRAIL. THE LEFT REAR TIRE WAS AT AN EXTREME ANGLE OF CAMBER WITH THE TOP OF THE WHEEL INWARD TO THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL CADILLAC DEALER FOR INSPECTION AND THE LEFT TOE LINK ADJUSTMENT PART WAS APPARENTLY WORN ON THE THREADS. BOTH LEFT AND RIGHT PARTS WERE REPLACED.

WHILE DRIVING DOWN THE ROAD THE ABS & TRACTION CONTROL LIGHTS CAME ON. TOOK IN TO MECHANIC..NEEDED LEFT WHEEL SPEED SENSOR, REAR SHOCK, WHEEL BEARING AND HUB ASSEMBLY. ALL THIS WITH ACTUAL MILEAGE ON VEHICLE AT 79259 MILES. FEEL THIS SHOULD NOT HAVE HAPPENED ON THIS CAR AT THAT MILEAGE.

TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THERE WAS A BLACK GREASY MATERIAL COMING FROM THE BRAKES AND COVERED THE WHEELS. THE CAUSE OF THE FAILURE WAS DETERMINED IT WAS THE BRAKE SHIELDS . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT*JB*DT*JB

AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLAC WEBSITE REGARDING IT.

ACCORDING TO COURT DOCUMENTS, GENERAL MOTORS WON'T RECALL THE FAULTY CADILLAC CUE SCREENS, NOR HAS IT OFFERED CUSTOMERS REIMBURSEMENT FOR REPAIRS. THE LAWSUIT ALLEGES SOME OWNERS HAVE PAID UPWARDS OF $1,500 TO FIX THE ISSUE, SOMETIMES EVEN WHEN THEIR VEHICLES WAS STILL UNDER WARRANTY.

RECEIVED A LETTER THAT THE HEADLIGHTS ARE DEFECTIVE AND WE HAVE TO MAKE PAYMENT ON THE REPAIR AND THEN WE WILL RECEIVE A REFUND. THE LIGHTS ARE DIM AND OBSTRUCT OUR VIEW AT NIGHT, IF THEY KNOW ABOUT THE PROBLEM, WHY AREN'T THEY OFFICIALLY RECALLING THE LIGHTS AND REPLACING WITHOUT ANY COST TO THE CONSUMER.

WE HAVE OWNED THIS CAR FOR APPROXIMATELY TWO YEARS. IN THE LAST SIX MONTHS THE TRANSMISSION HAS BEGUN FEELING CLUNKY AT TIMES. WHAT I MEAN IS THAT SOMETIMES THE SHIFT FROM 1ST TO 2ND OR 2ND TO 3RD THE CAR LURCHES FORWARD WITH A CLUNK AS IT SHIFTS. IF YOU DO NOT HAVE YOUR FOOT FIRMLY ON THE BRAKE YOU COULD SLIDE INTO TRAFFIC WHICH THANKFULLY HAS NOT HAPPENED AS OF YET. WE TOOK THE CAR IN FOR SERVICE ON THIS AND WAS TOLD IT WAS TYPICAL OF ESCALADES OF OUR YEAR AND EARLIER(2017). THEY(EDDY'S CADILLAC IN WICHITA KS) SAID CADILLAC NEEDS TO DO A RECALL ON THIS BUT THEY DO NOT KNOW HOW TO FIX IT. WE HAVE A FEW OTHER FRIENDS WHO HAD THE SAME YEAR OR EARLIER AND ALL EVENTUALLY DEVELOPED THE ISSUE. OURS STARTED WITH THE ISSUE ABOUT 20K MILEAGE MARK. CADILLAC NEEDS TO FIX THIS ISSUE BECAUSE IT IS A SAFETY CONCERN AND LEAVES ME LITTLE DOUBT THAT WITH SHIFTS THAT HARD IN THE TRANSMISSION THAT A FAILURE IS LOOMING IN THE NOT TO DISTANT FUTURE.