CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 CADILLAC CTS- NEWVILLE, PA
WHILE DRIVING ON A WINDY MOUNTAIN ROAD AT APPROX 45 MPH, GOING INTO A SHARP LEFT HAND TURN, THE STEERING WHEEL WOULD NOT TURN ANY FURTHER. IT FELT AS THOUGH THE STEERING HAD GONE OUT COMPLETELY. THIS CAUSED ME TO TRAVEL STRAIGHT INTO AN EMBANKMENT AND LAUNCH INTO THE WOODS. NO INJURIES. AIR BAGS DID NOT DEPLOY. RADIATOR WAS BENT INTO A U SHAPE. NO IDEA WHY NONE OF THE AIRBAGS DIDN'T DEPLOY
Source: NHTSA WEB SITE -
2014 CADILLAC ATS- FOLSOM, PA
CADILLAC QUE DOES NOT WORK. CHANGES CHANNELS ON ITS ON. TOUCH SCREEN DON'T WORK. CAN'T CHANGE CHANNELS. CAN'T USE HANDS FREE BLUE TOOTH. CHANGES ON THE DASH.
Source: NHTSA WEB SITE -
2012 CADILLAC SRX- CLEAR LAKE, MN
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLAMPS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER ADVISED THE CONSUMER MUST FIRST PAY FOR THE SAFETY REPAIR RECALL AND THEN BE REIMBURSED. THAT WAS THE ONLY WAY THE RECALL REPAIR WOULD BE COMPLETED. THE CONSUMER STATED THE MANUFACTURER WOULD NOT FULLY REIMBURSE THE COST OF REPAIRS. *JS
Source: CONSUMER LETTER -
2007 CADILLAC CTS- BROKEN ARROW, OK
VEHICLE WAS STATIONARY IN OUR HOME GARAGE. IT WOULD NOT START, IT WOULD START WHEN JUMPED BUT DIED SHORTLY AFTER. WE HAD THE BATTERY TESTED, IT WAS BAD, WE REPLACED W A NEW BATTERY. CAR STARTED RIGHT UP, BUT WOULD NOT CUT POWER ONCE THE KEY WAS REMOVED FROM THE IGNITION. CAR DINGS AND DASH AND RADIO ARE ON AS IF KEYS ARE STILL IN THE IGNITION.
Source: NHTSA WEB SITE -
2011 CADILLAC CTS- LAS VEGAS, NV
WHEN TAKING TURNS MY 2011 CTS CADILLAC FLASHES THAT MY AIR BAG MUST BE SERVICED. ON THE PASSENGER SEAT.
Source: NHTSA WEB SITE -
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2018 CADILLAC XT5- GENEVA, NY
TIRES ON GM VEHICLES, INCLUDING MINE, HAVE BEEN SOLD WITH DERELICT TIRES MANUFACTURED BY MICHELIN. I WAS RECENTLY TOLD THAT MY TIRES WOULD NOT PASS INSPECTION AR 26,000 MILES. TODAY I WAS TOLD BY A RELATIVE THAT THEY WERE TOLD THE SAME AND THEIR TIRES HAVE ONLY 16,000 MILES ON THEM. WE HAVE BOTH BOUGHT NEW TIRES THROUGH THE DEALERSHIP UNDER A DISCOUNTED PLAN BY GM BECAUSE OF THIS ISSUE. I FIND IT ABSURD AT ANY COST THAT I WOULD BE RESPONSIBLE FOR THIS MONETARY RESPONSIBILITY DUE TO THE MANUFACTURER OF THE TIRES AND GM KNOWING OF THE POOR QUALITY OF THESE TIRES. WHY WEREN'T WE ADVISED OF THIS TIRE ISSUE AT POINT OF PURCHASE ? THIS SEEMS LIKE A 'SCAM' TO RIP OFF THE CONSUMER.
Source: NHTSA WEB SITE -
2015 CADILLAC SRX- NEWCASTLE, WA
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS
Source: CONSUMER LETTER -
2016 CADILLAC SRX- STUARTS DRAFT, VA
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL DAMAGE ACCIDENT HAPPENED LESS THAN 30 DAYS BEFORE SELLING TO ME AND HAD NOT BEEN REFLECTED ON THE CARFAX YET THE DEALER KNEW. I ALSO PAID OVER $500 FOR A FUEL INJECTOR ISSUE THAT WAS CAUSING ENGINE MISFIRING. ON A LONG TRIP MY CHECK ENGINE LIGHT STARTING FLASHING. I GOT IT INTO A REPAIR SHOP IMMEDIATELY.
Source: NHTSA WEB SITE -
2014 CADILLAC CTS- WASHINGTON, MI
MY CAR IS PART OF RECALL #N192279370 WHICH WAS ISSUED ALMOST 8 MONTHS AGO. THE RECALL IS FOR AN ISSUE WITH THE REAR DIFFERENTIAL WHICH CAN LOCK UP AND SEIZE WITHOUT ANY WARNING OR SYMPTOMS. GM HAS DEEMED THE CAR SAFE TO DRIVE DESPITE SAYING THIS IN THE RECALL NOTICE..."IF THE CONDITION OCCURS WHILE DRIVING, THE REAR WHEELS MAY LOCK UP. THIS MAY AFFECT THE DRIVER'S ABILITY TO CONTROL THE VEHICLE, INCREASING THE RISK OF A CRASH." FOR ALMOST 8 MONTHS NOW I HAVE BEEN WAITING FOR THE PARTS TO BE SENT TO THE DEALER TO FIX THE CAR. I AM AFRAID TO DRIVE IT AND IT HAS BEEN SITTING IN THE GARAGE FOR THE MAJORITY OF THE PAST 8 MONTHS, WHICH HAS LEFT MY FAMILY SHORT A CAR. GM WILL NOT PROVIDE A RENTAL CAR AT THIS TIME, WHICH THE POSSIBLE EXCEPTION OF WHEN THE CAR IS ACTUALLY IN FOR SERVICE ONCE THE PARTS FINALLY ARRIVE. AT THIS TIME THERE IS STILL NO FIRM DATE ON WHEN THE NEW PARTS MIGHT ARRIVE AND I AM LEFT WITH A CAR THAT COULD HAVE THE REAR WHEELS COMPLETELY LOCK UP WITHOUT WARNING AT ANY TIME SHOULD I CHOOSE TO DRIVE IT. THIS IS DANGEROUS AND UNACCEPTABLE.
Source: NHTSA WEB SITE -
2014 CADILLAC CTS- DEXTER, KS
MY 2014 CADILLAC CTS VSPORT IS PART OF GM RECALL N192279370 (FAILURE OF ROLL PINS IN THE REAR AXLE DIFFERENTIAL). IN EARLY JULY, I BEGAN THE PROCESS TO HAVE THE REPAIR ACCOMPLISHED, BUT THE DEALER (BOB MOORE CADILLAC IN EDMOND, OKLAHOMA) TOLD ME THERE WERE NO PARTS AVAILABLE TO ACCOMPLISH THE RECALL. SIX WEEKS HAVE PASSED SINCE THAT INTIAL CONTACT AND THERE ARE APPARENTLY STILL NO PARTS IN STOCK AT ANY LEVEL. THIS IS AN IMPORTANT SAFETY RECALL, WITH THE POSSIBLE CONSEQUENCES OF THE FAILURE (LOCKING UP OF BOTH REAR WHEELS AT HIGHWAY SPEEDS) BEING VERY SERIOUS. I IMPLORE THE NHTSA TO PRESSURE GM TO COME UP WITH THE NECESSARY ASSETS TO GET THIS ACCOMPLISHED ON ALL 2866 AFFECTED VEHICLES, OR PROVIDE EQUIVALENT TRANSPORTATION UNTIL SUCH TIME IT CAN BE DONE.
Source: NHTSA WEB SITE