CADILLAC Complaints

WHILE SITTING AT A COMPLETE STOP ENGINE VERY RAPIDLY BECAME HOT TURNING ON ENGINE OVERHEAT INDICATOR. THERE AS BEEN OIL APPEARING IN MY DRIVEWAY THE LAST 3 DAYS. AFTER RESEARCH I FOUND THERE IS A VERY WELL KNOWN ISSUE WITH THIS MODEL FOR A CRANKSHAFT LEAK. AFRAID THIS COULD LEAD TO ENGINE FAILURE OR FIRE.

ON 9/4/15 @ APPROX 5:45 P.M, VEHICLE WOULD NOT START - IT ACTED LIKE THERE WAS NO FUEL GETTING TO THE INJECTORS. THREE HOURS LATER I TRIED TO START THE CAR AND IT STARTED JUST FINE; TOOK IT FOR A DRIVE AROUND THE BLOCK W/O ANY ISSUES. ON 9/7/15 THE PROBLEM RESURFACED; I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM ON 9,/8/15, TO BE A BAD FUEL PUMP RELAY. CAR WORKED FINE FOR ONE DAY; ON 9/9/15 THE PROBLEM RESURFACED ONCE AGAIN - IF THE CAR SAT OFF FOR A COUPLE OF HOURS THE PROBLEM WOULD GO AWAY. I TOOK THE CAR TO THE BUICK GMC DEALER AND THEY DIAGNOSED THE ROOT CAUSE TO BE A BAD FUSE BOX ASSEMBLY ($318 PART). THE FUEL PUMP RELAY GOT HOT ENOUGH TO MELT THE HARD PLASTIC OF THE FUSE BOX ASSEMBLY, AND THERE ARE BURN MARKS ON THE BODY OF THE FUEL PUMP RELAY - I HAVE THE OLD PARTS AND PICTURES OF SAME. THE SERVICE REP AT THE BUICK GMC DEALER SAID THEY HAVE SEEN THIS PROBLEM ON BUICK LACROSSE. BEING THAT THE FUSE BOX IS UNDER THE REAR SEAT OF THE CAR, THERE IS THE POTENTIAL FOR THE CAR TO CATCH ON FIRE.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT BELT PRE-TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. UPDATED 12/03/15*LJ THE DEALER INFORMED THE CONSUMER, THE PROBLEM CAUSING THE RED WARNING LIGHT TO ILLUMINATE ON THE SCREEN WAS DUE TO A PRE-TENSIONER WHICH RENDERED THE ACTIVATION OF THE SEAT BELT INOPERABLE. THE CONSUMER RECEIVED A SECOND OPINION, WHICH WAS THE SAME DIAGNOSIS. HOWEVER, THE PRICE WAS CHEAPER. UPDATED 12/28/15. *JB

MY 2014 CADILLAC ATS WAS RECALLED DUE TO FAULTY AUTO REAR WINDOW DEFOGGER. I TOOK MY VEHICLE TO LOCAL CADILLAC DEALER AND THEY DISCONNECTED THE AUTO DEFOGGER. THEY SAID THAT THIS WAS THE FIX ORDERED BY GM. I CAN NOW OPERATE MY REAR DEFOGGER MANUALLY ONLY. MY AUTO OPTION NO LONGER WORKS. I CALLED GM TO SEE IF THEY WOULD REIMBURSE ME FOR TAKING AWAY MY USE OF THIS FEATURE IN MY CAR. THEY SAID THEY WOULD NOT. GM STATED THAT THIS WAS A PERMANENT FIX FOR THIS FAULTY FEATURE WAS TO DISCONNECT IT. SO IF YOU CAN LOOK INTO THIS MATTER IF WOULD BE GREATLY APPRECIATED. GM SHOULD REPAIR THE FAULTY PART OR REIMBURSE ALL WHO ARE AFFECTED BY THIS RECALL.

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 60 MPH, THE GAUGES FAILED TO OPERATE, ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED, AND ALL OF THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT TOWN DRIVING AND ON THE HIGHWAY SO IT HAS NOTHING TO DO WITH SPEED. I HAVE LOANED MY CAR TO OTHER PEOPLE AND IT HAS HAPPENED TO THEM SO IT IS NOT THE DRIVER. I WILL HAPPEN AND YOU PULL OVER PUT THE CAR IN PARK AND IT STARTS RIGHT UP AND YOU CAN CONTINUE DRIVING AND IT MAY HAPPEN A MILE UP THE ROAD OR IT MAY NOT HAPPEN FOR A WEEK OR A MONTH LATER AND STILL NO CODES.

TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE ABS WOULD ERRONEOUSLY ACTIVATE CAUSING THE BRAKE PEDAL TO PULSATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.

THE SERVICE AIRBAG LIGHT CAME ON. I TOOK THE CAR TO THE CADILLAC DEALER WHO SAID THE CONNECTOR UNDER THE SEAT WAS NOT MAKING CONTACT AND THAT THE PINS IN THE CONNECTOR NEEDED TO BE REPLACED ($600). IN MY OPINION THIS IS A DESIGN DEFECT AS THE PINS IN THE CONNECTOR LOOSE CONTACT AS A RESULT OF THE SEAT MOVING BACK AND FORTH FOR DIFFERENT DRIVERS AS WELL AS DRIVER CONFORT. I HAVE NO REASON TO BELIEVE THE PROBLEM WILL NOT REAPPEAR AND THAT IN THE EVENT OF AN ACCIDENT THAT THE AIR BAG WILL DEPLOY PROPERLY. I ASKED THE DEALER SERVICE MANAGER TO REACH OUT TO THE GENERAL MOTORS REGIONAL SERVICE MANAGER, WHICH HE SAID HE DID AND THE REPLY WAS THAT CADILLAC WOULD NOT GET INVOLVED IN THIS REPAIR.

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED WHILE TRAVELING TO THE FLOORBOARD. THE STEERING SENSOR ILLUMINATED UPON REVERSING. IN ADDITION, THE STABILITRAK SENSOR ILLUMINATED WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED ALONG WITH ABS SENSORS AND THE STABILITRAK. IN ADDITION, THE CONTACT MENTIONED THAT THE TIRES WOULD WEAR OUT PREMATURELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

THIS COMPLAINT PERTAINS TO GM RECALL #14405-2. ALSO LISTED UNDER THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN ID NUMBER OF 14V542. HERE IS MY ISSUE: WHEN A MANUFACTURER, IN THIS CASE CADILLAC, ISSUES A RECALL THAT IS AN INCONVENIENCE TO THEIR CUSTOMERS, WHY DOESN'T THE GOVERNMENT REQUIRE THEM TO GIVE A LOANER CAR AND/OR ADDITIONAL COMPENSATION TO THE VEHICLE OWNER TO COVER THE COST AND HASSLE OF TAKING OFF WORK AND GETTING A RENTAL CAR TO USE? I ASKED THE DEALERSHIP, THE CADILLAC CUSTOMER SERVICE LINE REPRESENTATIVE, AHMED, AND THE CADILLAC CUSTOMER SERVICE SUPERVISOR, MICHELLE FOR A LOANER CAR AND THE REQUEST WAS DENIED. I THINK THAT AS PART OF THE COST OF RECALLS THE MANUFACTURER SHOULD LIMIT THE CUSTOMER'S INCONVENIENCE TO AN ABSOLUTE MINIMUM. PLEASE CONSIDER REQUIRING MANUFACTURERS TO PROVIDE A LOANER CAR WHEN A RECALL IS ISSUED IN THE FUTURE. THIS IS NOT A "FREE" REPAIR IF I HAVE TO TAKE TIME OFF OF WORK AND PAY FOR A RENTAL CAR. ALSO THE NEED FOR THIS REPAIR HAS BEEN DETERMINED BY THE GOVERNMENT AND/OR THE MANUFACTURER'S LAWYERS SO THAT FURTHER COST AND LAWSUITS WILL NOT BE INCURRED. YOU WOULD THINK THAT THE MANUFACTURER WOULD WANT TO LIMIT DELAYS IN GETTING REPAIRS DONE DUE TO ADDITIONAL COSTS AND INCONVENIENCE TO THE OWNER OF THE VEHICLE.