CADILLAC Complaints

THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR

DURING A FAMILY OUTING, I NOTICED A REAR TIRE THAT HAD LOST AIR PRESSURE AGAIN. I HAD NO CHOICE BUT TO VISIT A DISCOUNT TIRE, TO DIAGNOSE THE PROBLEM. WE HADN'T RUN OVER A NAIL NOR A SCREW, BUT HAD BECOME THE VICTIMS OF CADILLAC'S INFERIOR PRODUCTION. THE CHROME PLATING BEGAN TO PEEL, AND SEPARATE FROM THE ALLOY WHEELS. I WAS FORCED TO PURCHASE INFERIOR AFTERMARKET WHEELS IN ORDER TO GET MY FAMILY HOME. THE INFORMATIVE, AND INTEGRATIVE AGENT AT DISCOUNT TIRE SHOWED ME THAT ALL FOUR OF MY STOCK, CHROME, CADILLAC WHEELS HAD PREMATURELY CORRODED, FORCING MY WIFE AND I TO REPLACE THE WHEELS. WE HAVE BEEN SPUN, DISMISSED, AND IGNORED BY NUMEROUS CADILLAC CUSTOMER EXPERIENCE AGENTS, REGARDING THIS ISSUE, IN SPITE OF NUMEROUS COMPLAINTS LOGGED BY OTHER DTS OWNERS, POSTED ONTO GMINSIDER.COM. CADILLAC HAS BEEN WELL ADVISED OF THIS FAILURE, YET CADILLAC FAILS TO ACCEPT THAT THEIR PRODUCT IS SUBSTANDARD. MY LOCAL DEALERSHIP, COUGHLIN MOTORS OF MARYSVILLE, OHIO, IS RETICENT TO RESOLVE THIS ISSUE, BUT, MY QUESTION IS, DOESN'T THE PRESIDENT OF OUR GREAT NATION, RIDE IN A DTS? IF I'M NOT MISTAKEN, WHAT ARE THE CONDITIONS OF HIS WHEELS? WELL, OUR VEHICLE HAD THE SAME WHEELS. IT IS MY PROFESSIONAL OPINION, CADILLAC HAS PRODUCED AN INFERIOR PRODUCT, AND THEY SHOULD BE HELD ACCOUNTABLE FOR IT. AFTER ALL, THE PRESIDENT OF THE UNITED STATES, AND HIS FAMILY, SHOULD BE WELCOMED TO THE SAME DURABILITY AND LONGEVITY, OF CADILLAC'S PRODUCT, MY FAMILY AND I, ARE ENTITLED TO? AFTER ALL, DIDN'T ALL OF US BAIL OUT GENERAL MOTORS IN ADVERSE CONDITIONS? IN SHORT, CADILLAC HAS PRODUCED YET ANOTHER INFERIOR PRODUCT. ISN'T IT TIME THAT GM ANSWERS FOR ANOTHER INFERIOR PRODUCT, THAT AFFECTS OUR SAFETY? GRANTED, THE POTUS HAS ANOTHER DTS LIMO AT HIS DISPOSAL; AND I'M GRATEFUL FOR THAT. SADLY, MY FAMILY OF FIVE, DOES NOT. *TR

I WAS TRAVELING SOUTH ON RT 10 PROVIDENCE RHODE ISLAND WHEN I HIT A POT HOLE, THAT SPLIT THE WHEELS DIAMETRICALLY, AND DEFLATING THE TIRES. THE WHEELS ARE MANUFACTURED BY TSW, JARAMA, 20 X8.5 5X120 ET35, AND 20 X10 5 X120 ET35 RESPECTIVELY. WHEN THE WHEELS SPLIT, I LOST CONTROL OF THE CAR, BUT MANAGED TO GET THE CAR OVER TO THE SIDE OF THE HIGHWAY. I CALLED THE RI STATE POLICE AND FILED AN INCIDENT REPORT. MY CONCERN IS THE WHEELS SPIT SIMILARLY EVEN THOUGH THEY ARE OF DIFFERENT SIZES, DIFFERENT BATCHES, AND SPLIT THE SAME. THIS RESULTED IN A VERY DANGEROUS SITUATION, AND I THOUGHT WOULD BE IMPORTANT TO REPORT THE INCIDENT. I DID CONTACT THE MANUFACTURER, AND THEY SAID I MUST OF HIT SOMETHING SIGNIFICANT TO CAUSE TWO WHEELS TO BREAK. MY PERSPECTIVE IS THEY FAILED IDENTICALLY WHICH SUGGESTS A DESIGN ISSUE, AND A NOT A PRODUCT ISSUE. *TR

I AM A MECHANIC AND HAVE WORKED ON NUMEROUS VEHICLES RECENTLY THAT ARE MODEL 2006 CADILLAC STS. SAFER CAR.GOV NEEDS TO MAKE ENGINEERS AWARE THAT THIS CAR IS A DEATH TRAP. GM SHOULD HAVE THIS VEHICLE ADDED TO THE IGNITION RECALL LIST. IT MAKES NO SENSE TO ME A MECHANIC THAT GM HAS MODELS CTS AND DTS BUT NOT THE STS ON THE RECALL LIST, ESPECIALLY SINCE THEY ARE ALL THE SAME CAR. IT'S NOT LIKE THE CARS HAVE A DIFFERENT IGNITION , THEY ALL COME OFD THE SAME ASSEMBLY LINE AND STAMPED A DIFFERENT MODEL NAME FOR VARIOUS PRICING POINTS AND TARGET MARKETS. PLEASE DON'T IGNORE MY MESSAGE AS THIS IS A VERY VITAL TOPIC. *TR

I WAS STOPPED AT A RED LIGHT AND WAS REAR ENDED BY A CAR GOING 40. THE CAR STARTED ON FIRE IN THE REAR OF THE VEHICLE AND BURNED PRETTY BAD. I HAVE TO GET A NEW CAR DUE TO THE SIGNIFICANT DAMAGE RESULTING FROM THE FIRE, I'M JUST HAPPY MY KIDS WEREN'T WITH ME AT THE TIME. I HAVE HERNIATED AND BULGING DISCS IN MY CERVICAL AND LUMBAR, WHICH WERE FOUND BY MRI. NOT SURE WHAT HAPPENED WITH THIS CAR BUT THOUGHT IT IMPORTANT TO LET THE GENERAL PUBLIC KNOW ABOUT IT. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT WHILE ACCELERATING, THE VEHICLE JERKED FORWARD AND STOPPED AFTER REACHING 35 MPH. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AS THE ENGINE POWER REDUCED WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,900. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE IGNITION. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V394000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

CHECK ENGINE LIGHT FOR REPLACEMENT OF TIMING CHAINS, SPROCKETS, ACTUATORS, GUIDES, TENSIONER ALL MAJOR ENGINES PARTS NEEDING REPLACEMENT ON A CADILLAC WELL CARED FOR AT BARELY 100K. CONTACTED GM, GAVE RUN AROUND FOR WEEKS AND DENY THE FACT THAT THERE IS PREMATURE ENGINE WEARING ISSUES W NO COMPENSATION ON THESE 40K CARS, THEY CREATED AN EXTENDED WARRANTY FOR THE SAME ISSUES ON SAME ENGINES IN DIFFERENT YR MODEL CARS AND SAME EXACT MODEL AS WELL. VERY POOR CUSTOMER SERVICE. *TR