CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 CADILLAC STS- NEW YORK, NY
I WAS TRAVELING THROUGH THE COUNTRYSIDE ON MY WAY HOME FROM WORK. MY CAR SUDDENLY STALLED, I LOST CONTROL OF THE VEHICLE AND SLAMMED INTO AN ON COMING CAR IN THE OTHER LANE. THIS CAUSED PERMANENT TRAUMATIC BRAIN INJURY AS OUR AIRBAGS NEVER DEPLOYED CAUSING US TO SLAM OUR HEADS OFF WINDSHIELD AND SIDE DOOR WINDOW. *TR
Source: NHTSA WEB SITE -
2006 CADILLAC STS- SCRANTON, PA
TL* THE CONTACT OWNED A 2006 CADILLAC STS. WHILE DRIVING 45 MPH, THE ENGINE STALLED WITHOUT WARNING AND THE VEHICLE CRASHED INTO A TREE. THE FAILURE RECURRED NUMEROUS TIMES PRIOR TO THE CRASH. THE CONTACT AND THE TWO REAR PASSENGERS SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNKNOWN LOCATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 CADILLAC STS- CLARKS SUMMIT, PA
TRAVELING 81 NORTH IN NORTHEAST PENNSYLVANIA, ROUNDING TURN CAR STALLED. I LOST COMPLETE CONTROL OF THE VEHICLE WHICH CAUSED ME TO SLAM INTO A GUARD RAIL AND THE CAR WENT DOWN AN EMBANKMENT AND INTO A BOULDER. AIR BAGS NEVER DEPLOYED. PASSENGER AND I WERE SEVERELY INJURED AND HAD TO BE PULLED OUT OF THE VEHICLE. ALTHOUGH WE WERE BOTH BUCKLED IN, THE SEATBELTS FLEW OFF UPON IMPACT. THIS CAR SHOULD BE RECALLED, IT IS VERY DANGEROUS AND SHOULD NOT BE ON THE ROAD (ITS A DEATH TRAP). *TR
Source: NHTSA WEB SITE -
2006 CADILLAC CTS- BRENTWOOD, CA
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED AND THE DEALER RESET THE AIR BAG LIGHT; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 CADILLAC DTS- COLUMBIA , SC
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND RESUME NORMALLY OPERATION. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2010 CADILLAC SRX- TEN MILE, TN
I WAS MAKING A TURN ON TO A LOCAL HIGHWAY AND IT JUST POWERED OFF IT DID RESTART. SECOND TIME WAS DEC 2014 I WAS IN STALLED TRAFFIC MOVING REAL SLOW AND MY CAR JUST SHUT OFF BUT THIS TIME IT DID IT THREE TIMES IN A SHORT PERIOD OF TIME SAME AS FIRST TIME AND IM PRETTY WORRIED CAUSE IM PLANNING ANOTHER TRIP IN TWO WEEKS TO WISCONSIN. *TR
Source: NHTSA WEB SITE -
2013 CADILLAC ATS- GARDENA, CA
I HAVE HAD 4 RECALLS ON MY ATS SINCE PURCHASE JUNE 2013. STARTING 2/5/14 WITH ONLY 3308MI TAKEN THE CAR IN SEVERAL TIMES FOR SQUEAKING SOUND WHEN BACKING OUT OF MY GARAGE COMPLAINED AFTER FOURTH VISIT WITH THE SAME COMPLAINT AND LISTENING TO THE DEALER TO SAY THAT WAS NORMAL FINAL ON 5TH VISIT ON 12/10/14 7960MI FINAL SOLVE THE PROBLEM. SEVERAL COMPLAINTS ABOUT WHEN BACK WINDOWS ARE ROLL DOWN THERE IS A LOUD SQUEALING SOUND THAT HURTS YOUR EAR AND DISTRACT YOUR DRIVING AGAIN I WAS TOLD THAT WAS NORMAL HOW CAN THAT BE NORMAL WHEN YOU CAN'T ROLL BACK WINDOW DOWN FOR FRESH AIR. ALL SO COMPLAINED ABOUT LOSING RADIO SIGNAL ON SEVERAL OCCASIONS PENSKE REPROGRAMMED. REPLACED WEATHER STRIP AROUND FRONT DOORS DRIVER& PASS SIDE 8/20/14 6521MI. SEVERAL COMPLAINTS ABOUT HOW ROUGH THE ENGINE RUNS WHEN STOP AT RED LIGHT ON 12/10/14 REPROGRAMMED ENGINE. IS THERE ANY SAFETY STATION I CAN TAKE MY CAR FOR SAFETY CHECK. I AM AFRAID TO EVEN DRIVE THIS CAR ON THE FREEWAY AT HIGH SPEED. I PAID OVER $37,000 THE CAR HAS BEEN IN THE SHOP MORE THAN THE PREVIOUS CAR I WAS DRIVING WHICH WAS 2001 BUICK LESABRE. I DON'T FEEL THAT PENSKE CADILLAC IS BEING HONEST WITH PROBLEM I WAS TOLD THAT THE LOUD NOISE FROM DRIVING IS COMING FROM EXHAUST SYSTEM. PLEASE ADVISE ON WHERE I CAN GO TO GET A SECOND OPINION WITHOUT VOIDING MY WARRANTY. WHAT IS THE LEMON LAW REGARDING THESE ISSUES? I REALLY DON'T FEEL THAT I BROUGHT A NEW CAR BY ALL THE TROUBLE THIS CAR IS GIVING ME. BACK AND FORTH FOR REPAIRS. *TR
Source: NHTSA WEB SITE -
2007 CADILLAC CTS- NEWARK, OH
I WAS DRIVING DOWN THE ROAD AND HEARD A TERRIBLE CLUNK FOLLOWED BY GRINDING. I STOPPED TO LOOK UNDER THE CAR BECAUSE I THOUGHT SOMETHING FELL OUT OR OF THE CAR. I GOT IT TO A REPAIR SHOP AND THE REAR DIFFERENTIAL WENT OUT BECAUSE IT HAD BEEN LEAKING. I HAD CONTACTED CADILLAC EARLIER IN THE 2014 TO CHECK ON RECALLS AND WAS TOLD THAT MY CAR WAS NOT UNDER RECALL. I THINK IT SHOULD'VE BEEN UNDER RECALL. I READ THAT THIS IS A BIG PROBLEM WITH THE CTS, BUT CADILLAC REFUSES TO MAKE IT RIGHT ON OLDER MODELS. I AM JUST GLAD I WASN'T DRIVING AT 70 MPH OR SOMEBODY COULD'VE BEEN KILLED. I AM $2,200 IN THE HOLE NOW... *TR
Source: NHTSA WEB SITE -
2012 CADILLAC SRX- CEDAR RAPIDS, IA
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE. *TR
Source: NHTSA WEB SITE -
2006 CADILLAC STS- ORLANDO, FL
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE CAUSING IT TO VEERED OFF ROAD AND CRASHED INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT THE SEAT BELT LOCK DISENGAGED. THE CONTACT AND THE FRONT PASSENGER SUSTAINED PERMANENT BRAIN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE