CADILLAC Complaints

11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEADLIGHTS ARE DIM WHEN DRIVING.

ON OCT,30,2017 I WAS SITTING IN THE CAR WITH IT IDLING. AFTER ABOUT 10 MINUTES THE CAR STARTED REGISTERING "HOT". THE DASH BOARD SAID IT WAS RUNNING HOT. THE THERMOSTAT HAND HAD MOVED TO THE RED POINT . I CUT THE CAR OFF AND WAITED FOR ABOUT 5 MINUTES AND STARTED BACK UP AND DROVE IT TO CREST DEALERSHIP . AT THIS POINT THE HAND OR NEEDLE HAD GONE BACK TO NORMAL LEVEL. THE CUSTOMER SERVICE PERSON INFORMED US THAT IT COULD BE THE GASKET. WE LEFT THE CAR WITH THEM AND WAS TOLD 2 DAYS LATER THAT IT WAS INDEED THE GASKET GOING OUT AND WOULD COST AROUND $6300.00 TO FIX. THE PROBLEM IS THAT THE CAR IS SERVICED ON A REGULAR BASIS, OIL CHANGES, WINTERIZED BELTS CHECKED,ETC. I HAVE HAD NUMEROUS PROBLEMS WITH THE ENGINE AND HAD IT FIXED. THE CAR HAS ABOUT 45,000 ON IT. THIS ENGINE HAS GIVEN MORE TROUBLE AND I HAVE SPENT A LOT OF MONEY. I FEEL THAT THE ENGINE, WHICH IS A NORTHSTAR ENGINE AND IS A "LEMON" AND SHOULD BE RECALLED. I SHOULD NOT HAVE TO SPEND SO MUCH MONEY ON GETTING THIS CAR FIXED AND I KEEP IT UP TO DATE ON THE MAINTENANCE OF THIS VEHICLE. PLEASE TAKE TO THE TIME TO CONTACT CREST CADILLAC IN NASHVILLE TENNESSEE FOR MY RECORDS.

ELECTRIC POWER STEERING GOES OUT AND MAKES THE CAR IMPOSSIBLE TO STEER OR MANEUVER. CHECK ENGINE LIGHT COMES ON WHILE IN MOTION AND THE CAR LOSES SPEED CAUSING OTHER CARS TO ALMOST REAR END YOU ON CITY STREETS.

THE LOW BEAMS LIGHTS SOME TIMES THEY BOTH WORK AND SOME TIMES JUST ONE WORKS AND SOMETIMES NEITHER LOWBEAM LIGHT WORKS AT ALL CAN DRIVE AT NIGHT I HAVE REPLACED THE BULBS AND THE STILL DO NOT WORK AND I HAVE CHECKED THE FUSES IN MY DRIVEWAY

TRANSMISSION DOWNSHIFTS HARD AT ABOUT 20MPH, GOING FROM SECOND TO FIRST. INITIALLY ONLY OCCURRED AT THIS SCENARIO HOWEVER IT IS OCCURRING AT NORMAL SHIFTING UP AND DOWN. HAD A 2008 THAT EXPERIENCED THE SAME DOWNSHIFTING PROBLEM. VEHICLE HAS ABOUT 165K MILES AND HAS NOT BEEN USED FOR HAULING.

I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLIGHTS AND THEY REFUSED ANY ASSISTANCE. THE SAID THIS WAS A NORMAL MAINTENANCE ITEM. I HAVE BEEN DRIVING FOR 40 YEARS AND HAVE NEVER HAD MY HEADLIGHTS LEAK AND HAVE MOISTURE IN THEM, SO I DISAGREE THAT IT IS A NORMAL MAINTENANCE ITEM. WHEN I BALKED AT THE $1400 QUOTE, THE SERVICE DEPARTMENT AT THE DEALER SUGGESTED THAT THEY COULD DRILL HOLES IN THE OUTER COVER AND DO A RESTORATION CLEANUP OF THE LIGHT ASSEMBLY. I PAID $418 FOR THEM TO DO THAT. JUST PICKED IT UP AND THERE IS STILL WATER IN BOTH LIGHTS.

WHILE AT A DEAD STOP AND THEN TRYING TO ACCELERATE, VEHICLE WILL HAVE A LAG BEFORE ANY ACCELERATION OCCURS. LAG CAN BE FROM 5-10 SECONDS. HAS HAPPENED SEVERAL TIMES OVER PAST 12 MONTHS. EXTREME SAFETY ISSUE. BEEN TO DEALERSHIP EACH TIME, BUT THEY CANNOT REPRODUCE AND NO DIAGNOSTIC CODES APPEAR. 3.6L ENGINE. I SEE THAT A RECALL FOR A VERY SIMILAR ISSUES WAS PERFORMED ON 2013 MODEL YEAR SRXS. THAT RECALL REQUIRED REPROGRAMMING OF TRANSMISSION CONTROL SYSTEM. SAME ISSUE????

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED (EDDIE CHEVROLET CADILLAC IN WICHITA, KS, PHONE NUMBER: (316) 648-6521) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY

THE CUE SYSTEM STOPPED WORKING. THIS IS THE TOUCH SCREEN ON THE DASH THAT CONTROLS THE HEATING,AIR CONDITIONING, RADIO, NAVIGATION AND OTHERS. CALLED GM ASKED IF THEY WOULD PAY FOR THE REPLACEMENT AND THE ANSWER WAS NO. THEY WENT ON TO SAY THEY WERE SORRY FOR THE INCONVENIENCE JUST TAKE IT TO A GM DEALER FOR REPAIRS. COST AROUND 1600.00 DOLLARS. THERE IS NO GUARANTEE IN ONE OR TWO YEARS IT WON'T FAIL AGAIN