CADILLAC Complaints

DRIVING LIGHTS WENT DULL. THE LENSE AND REFLECTOR TURNED YELLOW. WE HAD TO REPLACE BOTH LIGHTS.

A DIM HEADLIGHT ISSUE EXISTS WITH THE SRX. A CADILLAC SERVICE TECHNICIAN TOLD ME PART OF THE PROBLEM IS WITH THE LENS AND AN OVAL PART OF THE LENS GETS CLOUDED AND DOESN'T PROJECT LIGHT CORRECTLY. THE LIGHTS ARE SO DIM I HAVE TO USE MY HIGH BEAMS WHEN POSSIBLE TO SEE. USING THE HIGH BEAMS CAN IMPAIR THE VISION OF ONCOMING TRAFFIC, SO I HAVE TO USE THEM CAUTIOUSLY. THIS HEADLIGHT PROBLEM IS DEFINITELY A SAFETY HAZARD. THIS HAS BEEN A KNOWN ISSUE SINCE 2011 AND GM HAS NOT INFORMED THE OWNERS. I HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER TO FILE A COMPLAINT AND TO REQUEST HELP IN GETTING THIS ISSUE RECTIFIED. HOWEVER, I WAS TOLD THERE WAS NOTHING THEY COULD DO. THE DEALERSHIP WANTS AN EXORBITANT AMOUNT OF $1600 TO FIX THIS KNOWN PROBLEM. THIS IS VERY UNFAIR TO THE CONSUMERS. GM SHOULD BE CONCERNED THAT THIS DEFECT INCREASES THE CHANCE OF AN ACCIDENT WHICH CAN RESULT IN INJURY OR DEATH. DUE TO THE SERIOUSNESS OF THESE FAULTY HEADLIGHTS, I AM REQUESTING INTERVENTION AND ASSISTANCE FOR ME AND OTHER OWNERS OF THE SRX TO GET OUR VEHICLES REPAIRED EITHER FREE OF CHARGE OR AT A REASONABLE PRICE. THANK YOU SO MUCH AND I LOOK FORWARD TO HEARING FROM YOUR AGENCY SOON.

TAKA TA RECALL, I WAS DRIVING MY VEHICLE HIT A SPEED BUMP AND MY AIRBAG IN MY STEERING WHEEL CAME OUT AND INFLATED AND MY STABILITY CONTROL LIGHT HAS BEEN A PROBLEUM. AT THIS TIME I DIDN'T NO WHAT TO DO, SO I CALLED ROADSIDE FOR A TOW TRUCK. MY SENSORS HAVE BEEN COMING ON EVERY SINCE.CAN SOMETHING BE DONE TO HELP WITH MY SITUATION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CAPITOL CADILLAC, 6500 CAPITOL DR, GREENBELT, MD 20770) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/9/18*JB

I WAS TRAVELING AT 55 MPH DOWN THE HIGHWAY AND A CAR PULLED OUT IN FRONT OF ME WHILE MAKING A LEFT TURN AGAINST SIGNAL. I ATTEMPTED TO STOP HOWEVER DUE TO THE LACK OF TIME, SHORT DISTANCE AND RAIN SLICKED HIGHWAY I WAS UNABLE TO STOP STRIKING HER CAR ON HER MID PASSENGER SIDE WITH THE FRONT OF MY CAR. THE AIRBAG AT NO POINT DEPLOYED.

DEALER HAS YET TO RESOLVE THE TAKATA AIRBAG INFLATORS FOR MY MODEL. THERE HAS BEEN PENTLY OF TIME RESOLVE AND REPLACEMENTS HAVE BEEN PENDING FOR OVER A YEAR AND A HALF.

"SERVICE AIRBAG" APPEARS ON THE INFORMATION SCREEN AND THE AIRBAG LIGHT ILLUMINATES ON THE DASH EVERY TIME THE VEHICLE IS DRIVEN. CADILLAC DEALERSHIPS HAVE BEEN CONTACTED AND WE HAVE BEEN TOLD PARTS ARE NOT AVAILABLE BUT, WE CAN DRIVE THE VEHICLE WITH THE WARNINGS ON.

I WAS DRIVING HOME AT DUSK. MY TWILIGHT SENSOR TURNED ON MY HEADLIGHTS. MY DRIVER SIDE LIGHT WENT OUT. 3 DAYS LATER THE PASSENGER SIDE WENT OUT. I CANNOT TURN ON HIGH OR LOW BEAMS. THERE IS MOISTURE IN THE LENS, BUT NOT WHERE THE HID BULB AND BALLASTS ARE. I HAVE REPLACED THE BULBS AND STILL NO LIGHTS.

BOTH HEADLIGHTS COMPLETELY OUT BOTH LENSES FULL OF CONDENSATION, NO HIGHBEAMS EITHER

OUR LOW BEAM HEADLAMPS ARE DIM. WE BOUGHT THE CAR IN MAY 2015, THEN LEFT THE AREA. WE TOOK IT IN FOR ROUTINE SERVICE THREE MONTHS LATER AND COMPLAINED ABOUT THEM. WE WERE UNDER BUMPER TO BUMPER WARRANTY FOR 50,000 MILES. WE WERE TOLD THAT'S JUST THE WAY THEY ARE. WE TOOK IT IN TO OTHER DEALERSHIPS AS WE TRAVELED AND WERE TOLD THE SAME THING. AFTER 9 DIFFERENT TIMES OVER 2 1/2 YEARS, WE FINALLY INSISTED THEY BE CHECKED, AFTER OUR WARRANTY HAD RECENTLY EXPIRED. THEN THEY CONFIRMED THERE WAS AN INTERNAL FAULT WITH THE LAMPS AND THEY NEED TO BE REPLACED, AT A COST OF $1,100. WE CONTACTED GM WITH OUR COMPLAINT. THE BEST THEY WILL DO IS INSTALL THEM FOR FREE, BUT WE HAVE TO PAY OVER $800 FOR NEW LAMPS. WE HAVE SINCE LEARNED THERE IS A CLASS ACTION SUIT STARTING BECAUSE THIS IS A HUGE PROBLEM FOR MANY. WE LITERALLY CANNOT SEE AT NIGHT OR BEFORE DAYLIGHT WITHOUT USING OUR HIGH BEAMS. WE NOW WILL REPLACE THEM OURSELVES WITH AFTER MARKET PARTS BUT THAT'S NOT A GUARANTEE THAT WILL FIX THE PROBLEM. WE SAW A NUMBER OF COMPLAINTS ON YOUR WEBSITE. WHAT MAKES US ANGRY IS THAT WE WERE LITERALLY BLOWN OFF WITH OUR COMPLAINT 9 TIMES AT VARIOUS DEALERSHIPS (ATTACHMENT HAS ALL THESE DOCUMENTED) BEFORE A DEALERSHIP SAID THEY HAD JUST DIAGNOSED THIS PROBLEM WITH ANOTHER CUSTOMER AFTER SHE INSISTED THE SERVICE ADVISOR DRIVE IT HOME ONE NIGHT. IT IS A SAFETY HAZARD AND A DEFECT. WE ASSURE YOU, CADILLAC IS AWARE OF IT. THERE ARE A LOT OF US DRIVING UNSAFELY. WE TRY TO AVOID DRIVING AT NIGHT OR DUSK BUT THAT'S NOT ALWAYS POSSIBLE.