CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 CADILLAC SRX- GROVELAND, FL
EXTERIOR HEADLIGHTS BUILDING UP CONDENSATION INSIDE AND SHORTENING OUT COMPONENTS DUE TO HEADLIGHTS UNIT NOT BEING SEALED CORRECTLY. REPLACING HEADLIGHTS COST APROX $3000 TO REPLACE OR REPAIR. THIS ISSUE IS DUE TO GM NOT SEALING THE UNIT PROPERLY / CORRECTLY. IF THE HEADLIGHTS WERE CORRECTLY SEALED THERE WOULD NEVER BE ANY CONDENSATION / LEAKAGE GETTING INSIDE AND SHORTENING OUT ELECTRICAL COMPONENTS. THERE SHOULD BE A RECALL DUE TO A SAFETY ISSUE WHEN DRIVING AT NIGHT AS HEADLIGHTS CAN STOP WORKING. WHEN STARTING VEHICLE THE NEXT EVENING HEADLIGHTS DID NOT COME ON AND RECECIVED A MESSAGES ON DASH BOARD TO CHECK LEFT AND RIGHT HEADLIGHTS BULB. CADILLAC DEALERSHIP INFORMED ME CONDENSATION BUILD UP. MOREOVER, IF A PERSON IS ON A LONG DRIVING TRIP OR LOCAL, HEADLIGHTS CAN GO OUT AND LAW ENFORCMENT CAN STOP AN INDIVIDUAL FOR DRIVING WITHOUT HEADLIGHTS.
Source: NHTSA WEB SITE -
2010 CADILLAC ESCALADE- ONTARIO, CA
TAKATA RECALL. I HAVE TWO KIDS AND AM SCARED TO DRIVE MY CAR WITH THIS RECALL. ITS BEEN OVER 2 YEARS SINCE THE FIRST CONTACT WITH GM. AT THAT TIME THEY SAID THEY WOULD FOLLOW UP WITH ME AND STILL NEVER HAVE. I CHECKED THE STATUS ON THEIR WEBSITE AND IT SAYS: RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE NOT SURE WHAT TO DO. PLEASE HELP!
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- DETROIT, MI
I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NOVEMBER 3, 2017, AS I WAS ROLLING OUT OF THE DRIVEWAY THE VEHICLE CUT OFF IN MOTION. SOMETHING IS WRONG WITH THIS VEHICLE LOSING POWER WITHOUT NO NOTIFICATION TO THE DRIVER UNTIL IT HAPPENS. THIS NEEDS TO BE RECALLED FOR THESE 2004 SRX CADILLAC VEHICLES. ALSO THE SCREENS CONSTANTLY SAYS CHECK STABILITY SYSTEM, OR REDUCED ENGINE POWER AND TRACTION CONTROL. PLEASE THIS HAS TO BE A RECALL BEFORE SOMEONE GETS KILLED.
Source: NHTSA WEB SITE -
2011 CADILLAC SRX- LINEVILLE, AL
CONSTANT MOISTURE IN THE HEADLAMPS CAUSE SERIOUS VISION ISSUES WHEN LIGHTS ARE ON DIM. LIGHTING IS OBSTRUCTED AND VISUAL OF THE ROAD IS SERIOUSLY IMPAIRED. THE DIM LIGHTS ARE NOT FUNCTIONAL WITH CONSISTENT MOISTURE. THERE IS A CURRENT LAWSUIT INVOLVING OTHER GM VEHICLES FOR THIS VERY REASON. A RECALL NEEDS TO BE ISSUED.
Source: NHTSA WEB SITE -
2008 CADILLAC ESCALADE ESV- DOVER, DE
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KENT COUNTY MOTORS, 2181 S DUPONT HWY, DOVER, DE 19901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2005 CADILLAC DEVILLE- PARMA, OH
ON THE ROAD FAILURE OF HYDRAULIC BRAKE LINE DUE TO RUST CORROSION WHILE DRIVING ON HIGHWAY.
Source: NHTSA WEB SITE -
2008 CADILLAC ESCALADE ESV- KENNER, LA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF NEW ORLEANS AT (504) 885-3000 (3100 LIME ST, METAIRIE, LA 70006) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 CADILLAC ESCALADE ESV- OCEANSIDE, CA
TAKATA RECALL ISSUED 5/2016BY MAIL TO MY HOUSE. NHTSA#: 16V381 RECALL 49151. CALLED HOEHN BUICK CADILLAC IN CARLSBAD, CA. REPLIED THAT GM HADN'T SENT OUT PARTSYET. CALLED AGAIN & WENT TO DEALER ON 11/21/2016 & FINALLY 9/19/2017. SAME STORY. SPOKE TO GM VINCE LOVE. VINCE LOVE.
Source: NHTSA WEB SITE -
2011 CADILLAC ESCALADE- THE WOODLANDS, TX
TAKATA RECALL LETTER RECEIVED FROM GM CADILLAC NEARLY 2 (OR 2+) YEARS AGO. HAVE BEEN TO TOM PEACOCK DEALERSHIP THAT I PURCHASED THE VEHICLE FROM EVERY 4-6 MONTHS SINCE THEN. TOLD EVERY TIME THAT THEY CAN'T HELP, THEY DON'T KNOW WHEN REPLACEMENTS BAGS WILL BE IN. I PURCHASED MY VEHICLE FROM GM CADILLAC - NOT TAKATA. I WANT GM CADILLAC TO REPLACE THESE DEFECTIVE AIR BAGS IMMEDIATELY.
Source: NHTSA WEB SITE -
2011 CADILLAC ESCALADE EXT- KATY, TX
I CONTACTED MY DEALER WHEN I GOT THE ORIGINAL RECALL NOTICE SEVERAL MONTHS AGO. AT THE TIME THEY TOLD ME THAT THEY DID NOT HAVE A SOLUTION TO SWITCH OUT THE AIRBAGS. I RECEIVED THE CARD FROM TK HOLDINGS THIS WEEK. I HAVE AGAIN CONTACTED MY DEALER TODAY TO BE TOLD THAT THEY, SEWELL CADILLAC OF HOUSTON, DO NOT HAVE A FIX YET OR REPLACEMENT BAGS FROM GM. I AM SCARED TO DRIVE THIS VEHICLE SINCE THE ORIGINAL CONTACT REGARDING THE FAULTY AIRBAGS. MY STRESS LEVEL WHEN I GET INTO MY VEHICLE TO DRIVE IT GOES WAY UP!!! WHAT HAPPENS IF SOMEONE COLLIDES WITH ME?
Source: NHTSA WEB SITE