CADILLAC Complaints

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

CHECK ENGINE LIGHT ON VEHICLE START SHUTTING DOWN WHILE VEHICLE WAS IN MOTION ON A PA INTERSTATE AND ON A CITY STREET THIS HAS HAPPENED ON SERVAL OCCASION , THEN THE PARK TO SHIFT LIGHTS COMES ON AND THE VEHICLE AT THAT TIME IS UNABLE TO SHUT OFF. AT LEASE THREE TIME THIS YEAR 2016 (APR#7TH OCT 26TH AND NOV 3RD EACH TIME THE VEHICLE HAD TO BE TOWED, APPROX SIX TIME SINCE I PURCHASED THE VEHICLE IN NOV 2011.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. UPDATED 02/14/17*LJ *CN

THIS IS THE 2ND TIME FOR THIS REPAIR... THE BACK HATCH WON'T LIFT, THE SUNROOF WON'T OPEN, THE BACKUP CAMERA IS FOGGY, AND THE DOOR LOCKS WON'T ENGAGE WHEN THE VEHICLE IS PUT IN GEAR. ONCE AGAIN, THE "MOTOR" THAT RUNS ALL OF THESE THINGS HAS GOTTEN WATER IN IT AND HAS BURNT UP. FIRST TIME REPAIR....$2300. THIS TIME, I DON'T HAVE THE FINAL TOTAL YET, BUT I THINK THEY SAW ME COMING. CONSIDERING THAT MY CAR IS ALWAYS PARKED UNDER COVER, MY OPINION IS THAT THIS IS A FLAW WITH THE WAY THE CAR IS MADE. IF YOU PAY THIS MUCH MONEY FOR A NICE VEHICLE, YOU EXPECT IT TO DELIVER ON ALL FRONTS--NOT LEAK AND FRY WHEN IT RAINS. AGAIN, SAME REPAIR WITHIN 2 YEARS.

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 35 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAKES I AM NOT CONFIDENT THE ANTILOCK BRAKE SYSTEM WILL FUNCTION. VEHICLE PURCHASED 6-29-13 AND HAS APPROX 37,000 MILES. DEALER OFFERED TO REPAIR FOR $1750.00 BUT NEGOTIATED TO $750.00 I FEEL THIS IS A SAFETY DEFECT ON A LOW MILEAGE VEHICLE AND THE MANUFACTURE SHOULD COVER THE COST OF REPAIRS. THERE HAVE BEEN AT LEAST 5 "SERVICE UPDATE BULLETINS " WITH SOFTERWARE UPDATED FOR THE CUE SYSTEM ON THIS VEHICLE WHEN I HAVE HAD IT IN FOR SERVICE. SO CLEARLY THERE ARE ELECTRONIC PROBLEMS WITH THIS SYSTEM AND MY LATEST PROBLEM IMPACTS MY SAFETY WHILE OPERATING THIS VEHICLE IN THE WINTERTIME. I AM REQUESTING THAT NHTSA INVESTIGATE THES SOFTERWARECAND OPERATIONAL ISSUES TO PRESERVE DRIVER SAFETY WHILE USING THIS VEHICLE. IT WAS PARKED IN THE GARAGE IN LATE AUGUST 2016 AND WHEN STARTED UP IN EARLY NOVEMBER THE CUE CONTROL SYSTEM SCREEN WAS UNRESPONSIVE.

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE APPROACHING A STOP SIGN, AN OIL ODOR WAS COMING FROM THE ENGINE. THE CONTACT NOTICED THAT GRAY SMOKE WAS COMING FROM THE HOOD OF VEHICLE. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE HE WAS INFORMED THE OIL PAN GASKET WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,450.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 01/27/17*LJ

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT CRASHED INTO A DEER THAT RAN OUT IN THE ROAD. THE DEER STRUCK THE VEHICLE'S WINDSHIELD. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP AND THE BUMPER, FOG LAMPS, TOW BRACKET COVER, AIR DEFLECTOR, FAN MOTORS, AND RADIATOR WERE REPAIRED. THE CONTACT STATED THE ENGINE WARNING INDICATOR ILLUMINATED AND THE LIFTER WAS MALFUNCTIONING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND SEVERAL OTHER THINGS WERE REPAIRED ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/11/2017*CT UPDATED 7/12/18*JB *TR