CADILLAC Complaints

My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting another vehicle paying for two vehicles. My situation is very difficult. Cadillac only talks and talks and nothing from Cadillac. It has been 72 days waiting, losing money. Cadillac has not offered me anything, for move nothing

I purchased a 2022 Cadillac Escalade ESV Platinum on 9/5/25. I asked the dealership if there were any recalls and they told me if there were any they were taken care of. It has not been taken care of, it is against CA and federal law to sell a car with an active recall that hasn’t been repaired. I would like to file a formal complaint against Mercedes Benz of Walnut Creek Ca. I do not have time to deal with this recall and I want them to take this vehicle back immediately. I do not want to risk the lives of my family or others on the road with an E87 Engine Propulsion Failure on our crowded highways here in the Bay Area.

I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN FRONT OF ME THAT SHOULD HAVE CAUSED THIS SAFETY SYSTEM TO ENGAGE.I BELEIVE THEY CALL THIS PHANTOM BRAKING. BECAUSE I HAD JUST STARTED UP FROM THE LIGHT, MY SPEED WAS SLOW AND WE SUSTAINED NO INJURIES. HOWEVER IF THAT HAPPENED ON THE FREEWAY I TRAVEL QUITE FREQUENTLY, I WOULD HAVE BEEN KILLED. I AM SO STRESSED ABOUT DRIVING THIS CAR, I ASKED CADILLAC TO DISENGAGE IT. GM AND CADILLAC BOTH DID INSPECTIONS AND CADILLAC SAID THERE IS NOTHING WRONG WITH THE BRAKING SYSTEM. I DON'T UNDERSTAND THE GM REPORT AND HAVE ASKED FOR AN EXPLANATION. MY UNDERSTANDING WHEN I BOUGHT THE CAR LAST YEAR WAS THAT THE "SMART SYSTEM" WAS FOR FORWARD EMERGENCY BRAKING FOR VEHICLES AHEAD NOT BEHIND THE CAR. WHEN I DRIVE OUT OF MY GARAGE AND IT JUST STARTS TO RAIN, THE AUTOMATIC BRAKING SYSTEM ABRUPTLY STOPS MY CAR AND I CANNOT GET OUT OF THE DRIVEWAY UNTIL THE CAR GETS FULLY WET. I WAS TOLD THIS CAN HAPPEN SOMETIMES. I ASKED CADILLAC TO ADJUST THE SENSORS AND THEY SAID THEY ARE NOT ADJUSTABLE. SOMETHING IS TERRIBLY WRONG WITH THIS SYSTEM.

The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that the dealer was contacted; however, the contact was informed that the parts for the recall repair were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

The glare from the dash to the windshield on occasion is so severe that it is impossible to see/avoid a pedestrian or other vehicle close in front of you. This is a major safety issue.

Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. This was due to an injector breaking off inside the engine, sending metal fragments into the camshaft, which subsequently locked the motor. This created an extremely dangerous situation as the vehicle became unresponsive and unstable at high speed. Just two days prior to this incident, the vehicle had been serviced by Quantrell Cadillac in Lexington, KY, where a recall repair involving the engine was performed. Despite that service, a catastrophic failure occurred almost immediately afterward. After the breakdown, Quantrell Cadillac attempted repairs over the course of three weeks. These repairs included replacing the injectors, camshaft, and other components, before eventually replacing the entire long block. However, upon picking up the vehicle, it is exhibiting the exact same failure symptoms again—making a popping noise, stalling the engine, and becoming unsafe to operate. This vehicle is clearly not safe to drive and poses a serious risk to myself, my passengers, and others on the road. There have already been multiple recalls related to this issue, indicating a broader systemic problem. We are requesting the NHTSA’s immediate assistance to investigate this safety issue and help us obtain a replacement vehicle that meets all applicable federal safety standards. This level of repeated engine failure & instability is completely unacceptable for any vehicle—especially one with such recent manufacturer service and recall repairs. When this stall occurs, the entire computer system & all safety features are shut down and collision avoidance is also disabled. Have viideo

The contact owns a 2023 Cadillac Escalade. The contact stated that the vehicle lost motive power and stalled. The contact stated that there were several unknown codes and unknown electrical issues displayed. The vehicle was taken to an unknown local dealer approximately eight or nine times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was a Lemon. The manufacturer was contacted regarding a buyback, but no assistance was provided. The failure mileage was approximately 19,000.

The vehicle died while driving with no warning and had 6,800 miles on it at the time. I received a message to "Push ignition to start" but it did nothing. Had it towed to Cadillac dealership. The engine was replaced. The paperwork that I received says "Large amounts of metal debris in oil. Drained engine oil and found oil to appear silver not brown/black. Suspect major internal failure not allowing engine rotation. Engine requires replacement due to extent of oil contamination with metal debris. I now need to use 0W20 oil. I feel like this isn't solving the problem and I don't feel safe driving this vehicle.

I was driving on Saturday September 3 at 5 pm over the Chain Bridge entering Washington DC. Traffic was heavy and the auto brake went on when I was about 15 feet from the car in front of me. I was using one-pedal driving and when I pushed on the gas slowly we started slowly moving forward. I was traveling around 3 or 4 miles an hour and the car would not slow down when I took my foot over the pedal. One pedal driving apparently stopped working. I then applied the brakes gently and the brakes did not work. I then pushed the brakes hard and still no brakes worked. I tried pumping the brakes and nothing worked. The car gently ran into the car in front of me causing no damage to the car in front and he kept on his way. My front grill was cracked and bumper was slightly damaged. The signal on the dashboard said parking brake engaged which it was not. While the auto safety brake engaged minutes earlier when it was not needed it did not work when the car was drifting uncontrollably into the car in front of me.

OnStar is unable to communicate with my vehicle. When I bought the car 2 years ago, it connected fine. Not OnStar is unable to ping my car. Appears the. Module goes out on a lot of cars since I was told it is on back order and not sure if that was the true peoblem