2022 CADILLAC ESCALADE Complaints

The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while driving 60 MPH, the vehicle unexpectedly loss power and was unable to exceed 30 MPH. The engine was knocking prior to the vehicle losing power. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with catastrophic engine failure. The dealer waiting for parts to repair the vehicle. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 131,000.

Currently receiving it's 4th engine (it has shut down on me while driving down the road, twice) onStar module has been replaced, radiator has been replaced (i think twice), sway bar has been replaced, front suspension problems multiple times (i don't remember all of them), coolant leak, for some reason eats up front tires in about 10K miles and nobody can explain why (discount tire says they have never seen anything like it), flashes error codes on me constantly. this has all been going on since i bought the car in October of 2022. I keep taking it in and they "fix" it and then send me on my way only for me to end up right back where we started.

I am filing this complaint regarding my 2022 Cadillac Escalade and serious concerns about how a safety-related engine issue and recall were handled. I purchased my Escalade new and have consistently maintained it at the Cadillac dealership, following all recommended oil-change and maintenance intervals. Over approximately two years, I had multiple service appointments where I waited more than four hours for what I believed was simply an oil change. I now have documentation showing my vehicle had little to no oil in the engine while the vehicle still indicated more than 40% oil life remaining. Despite these repeated visits, I was not clearly informed of the seriousness of what was happening with my engine. I was eventually informed of the recall and that the condition of my engine was serious enough to require a complete engine replacement. I am extremely concerned that I was not made aware of this safety risk sooner. Since the replacement engine was installed, I have continued to experience a concerning metal-on-metal type sound when my vehicle stops. I have reported this to the Cadillac service department multiple times, but I still do not feel confident that the problem has been properly addressed. I have told the dealership that I do not feel safe driving this vehicle, especially with my children and grandchildren riding in it. I have even asked to be released from the vehicle because I no longer have confidence in its safety. I am asking NHTSA to investigate how this recall was handled, whether customers were adequately informed of the safety risks, and whether replacement engines and continuing reported symptoms are being properly addressed. I am concerned other Cadillac owners may be experiencing similar problems without understanding the seriousness of the issue. I have documentation of my service history and vehicle condition and can provide it if requested.

Driving on a major interstate and the vehicle started knocking and losing acceleration, shaking terribly at a slow down/stop, lights on dash engaged, check engine, auto hold, service stabilitrak. Determination was a engine bearing went bad which contaminated the oil and other parts

Engine failed while driving down the highway at speed. Just shut off. Very dangerous. No power had to pull over. Vehicle would not start agin. Said low oil pressure. Had it towed to the dealership. Complete engine failure and had to have the motor replaced. After replacement engine still does not feel right and transmission acts up as well. Complete piece of junk for how expensive these vehicles are. Scary, dangerous and do not trust this vehicle anymore. Stuck with an unsafe piece of junk that's unreliable. Please help. New motor is exactly the same as the other one so it's going to fail again. It stays at the dealership instead of my driveway. People are getting screwed. Some kind of compensation needs to be done for us with these issues. Completely unfair.

I was driving and no check engine lights were on. I came to a stop sign and the car lost all power. I couldn't get it in park and neither could any of the 3 tow truck drivers. Therefore the car had to be skated onto the tow truck and then shimmied off, causing even more damage. They fixed the motor with the same engine , said there were metal shavings, which will end up doing the same thing and I do not feel safe driving a car i just bought for 72,000. The car only has 48,000 miles on it. I picked up the car after the repair and started to drive it home and when i got up to over 55 it started shaking and pulling to the right. It is not the same car I bought just a year ago and I am still waiting for them to return it back to me after a month of waiting for a power steering replacement. They do not know for sure if that's the problem now, but said they think that this will fix it. I do not feel safe if the mechanic doesn't even know what is wrong now.

Engine knocking on cold start up. Second time hearing this. Loud “rattling” noise emanating from exhaust tips on rear of vehicle. I experienced this once before and notified my dealer. Additionally, at that time, I had a loss of power while towing a very, very, light empty trailer. The vehicle was struggling to maintain normal driving speeds and required considerable throttle input to do so. The loss of power was so pronounced that I actually pulled over to the side of the road in a parking lot to check to see if the wheel bearings had locked up on the small trailer I was towing. Of course, the trailer was completely normal and the hub temperatures were completely normal. I later found out about the GM L87 Engine issues and the recall issue. This vehicle then had the “pico“ test performed on it, and I was informed that it had passed. However, today I once again heard the same engine knock that I heard a few months ago.

1.) When traveling down a (4) lane back road (without a median or adequite shoulder) the engine of the vehicle suddenly stalled. I pulled over to the side of the road and went to restart the vehilcle and that is when I noticed a burning electrical smell. After that the vehicle was not responsive to any request. 2.) Sudden uncontrol failure of drive train/ vehicle propultion. Unable to move car to safe location. Stuck on side of (4) lane back road. 3.) The vehicle was taken to service and it was confirmed that the engine had seized. 4.) The dealership inspected the engine and noted the mechanical failure. 5.)No there were not and when accessing my "cadillac app" it noted the the vehicle was in good condtion and there were no problems to report. Notes: Vehicle was purchased with 71,642 miles on 2/28/2026 and failed on 3/8/2026 with 71,975 miles.

While driving on a family road trip, our vehicle check engine light came in and put the vehicle in limp mode. This happened a couple of times but luckily we were close enough to our home we were able to make it home safely. The code received was indicative of a Coolant Control Valve Failure. In discussions with the dealer, there is currently a special coverage out for this component failing but that our VIN was not covered under this special coverage. After some research, we are not the only ones who are having this problem. I believe this issue is more wide spread than the dealer would like to admit. The special coverage is N252508341.

My 2022 Cadillac Escalade received the remedy for Recall 25V-274 (L87 6.2L V8 loss of propulsion) on July 22nd at the dealer. The vehicle passed inspection and was given the higher-viscosity 0W-40 oil change remedy rather than an engine replacement. Since that service, the engine has begun stalling. It stalls when the vehicle is stopped. This symptom was not present before the recall service was performed. I consider this a loss-of-propulsion safety concern consistent with the defect the recall was meant to address, and I am concerned the oil-change remedy did not correct the underlying condition. The vehicle currently has approximately 144,969 miles. I am taking it to the dealer for diagnosis and am requesting a check for diagnostic trouble code P0016 and an oil filter inspection for metal debris.