CADILLAC Complaints

I was driving my NEW 2026 Cadillac Escalade down the highway when my engine froze up! It was damaged so bad that they replaced the engine. So obviously GM has not fixed this problem. They promised that the issue was fixed or I would have never bought this vehicle.

Car was driving fine, randomly at 10k miles, the car started turning off. Thank god I had reached my house before it died out on me. I called the Cadillac dealer and brought it in. Apparently a plug was fusing, which caused a shortage to the engine.

The vehicle does not recognize when it is in park . To use the Cadillac maps app you have to approve to their terms . When I tried to read it ,I get two warnings that tell me I must be in park . I am sitting in my garage when this happens . I have a video and a pic of the warnings . I need another method to upload the video . Its too large

Catastrophic Engine Failure while driving with 2,500 miles, leaving me stranded on the highway in the dead of night. Cadillac towed it in for repairs, yet refused to install a new engine, instead swapping out block with a rebuilt one and moving all other components over from the blown engine. As this was a “V” model which is equipped with an 6.2 LT4 engine, I was told that this would not be subject to the constant failures that plague the 6.2 L87. So I agreed to purchase the considerably more expensive V at a cost of $200,000 and I was still placed in the same danger that I was in with the less expensive models. This vehicle was not on any recall list and I was offered no compensation whatsoever for having a rebuilt engine which is now part of its permanent record at both Cadillac and Carfax. Same thing happened to my 2023 Escalade while my daughter was driving, total loss of power, engine seized, she barely made it to the shoulder safely from the left lane. I had to get rid of it after that as I felt my family’s safety was in jeopardy had we continued to drive it. The buyer I sold it to just notified me that the replacement engine blew up just like the original one and needed a to have third engine replaced. VIN of the 2023: [XXX]. Cadillac is repairing/replacing these defective engines with the same defective parts, so of course they will continue to fail again and again. Recommendation of upgrading oil viscosity is a complete joke and has done nothing to resolve this dangerous issue. This is a massive problem, just about everyone I speak with who has a Cadillac Escalade has experienced the same fate. I am aware of injuries associated with this situation, GM and Cadillac need to be brought to task here before someone gets killed if that hasn’t already happened. I can provide any other information should you require including pictures and videos of these cars being towed away as well as repair tickets if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I pulled out onto a highway and sped up to 65 mph. About 10 minutes later, I heard a ticking sound.That sound proceeded to get very loud, almost like a loud pan banging/squeeling. The car seemed to “drive” normal but that sound was heard only on acceration of the gas pedal. If I was not pressing on the gas, the car sounded normal. Once I pressed the gas, the loud squeal occurred . I had it towed 3 hrs away to the Cadillac dealership who replaced my engine. Said it was the crankshaft in my 6.2l engine. The car was returned to me, and two days later, the check engine light came on. I drove to the local GM dealer to get it scanned. It said “engine control module starter drive control” and “engine control module starter motor control”. So I drove it home. The next day, I went to start it and nothing happens. The screen lights up, says “service 4 wheel drive” and I can’t put in neutral or gear. Does not turn over, nothing. Now I’m waiting for my tow back to dealer which is 3 hours away and Onstar said it could take up to 5 days bc of distance.

Motor ceased at 38k miles In october 2025 replaced engine and happened again several months later ceased at 3k miles in the middle of highway. major safety issues with these 6.2 v8 motors. GM has NOT fixed the design problem.

On 06/23/2026 at approximately 62,745 miles, I brought my 2023 Cadillac Escalade Sport Platinum 4WD equipped with the 6.2L L87 V8 engine to a Cadillac dealership because of excessive engine oil consumption. The vehicle has been consuming approximately 3 quarts of engine oil every 2,000 miles, or roughly 1 quart every 650-700 miles. The dealership began an oil-consumption test to document the condition, and the vehicle is currently still at the dealership undergoing evaluation. This vehicle is equipped with the 6.2L L87 engine involved in NHTSA Safety Recall 25V-274 / GM Recall N252494000 concerning internal engine damage and possible loss of propulsion. I do not know whether the excessive oil consumption is directly related to the recall defect, but I am concerned that this level of oil consumption may indicate an internal engine problem that could lead to inadequate lubrication, engine damage, stalling, seizure, or sudden loss of propulsion. The vehicle is available for inspection at the Cadillac dealership. The dealer has service records and oil-consumption-test documentation associated with this condition. I am filing this complaint so the excessive oil consumption on this L87-equipped vehicle is formally documented with NHTSA and can be considered along with other reported L87 engine concerns.

Bought a 2021 Escalade and at 50,000 miles it turned off at the middle of intersection while riding with my kids taking them to basketball. I had it towed to Cadillac they said it needed a new battery I left with new battery and broke down on the interstate while trying to pick up kids from school. I then had the car towed back to shop where they then said two days later I needed a new motor and that my warranty would not cover that and I’d have to pay 25,000-30….even though I just bought the car for 100,000….i towed it to RK Chevrolet where I waited for Over a YEAR. I had to buy a used car because I was never offered or able to use a loaner. My Cadilliac then got hit at the shop by a uber driver and the whole front in had to be fixed. I got my car back in November 2025 it’s now August 2026 9 months later it is back in the shop for motor and transmission issues with check engine light on. I am a hard working mother and I have spent more money on a car in my life. As a mother with kids to not have a car is a problem but the worst is the lack of help I have received. I would love any help in what I should do as this has been a nightmare. Please send or give me any advice I would greatly appreciate it.

On the day I was driving my 2021 Escalade had completely stopped in the middle of traffic , the vehicle was looked over by a certified mechanic and stated that it was at the full level of oil 0w-20 as stated to be put in by gm on the oil cap he stated that the motor L87 which is in my vehicle is under recall for this reason it the motor has put I and my child in complete danger in the middle of a busy street with the vehicle unable to move at all I stay on top of all vehicle maintenance and all recalls and was not informed that this motor was under recall for seizure I would like for the NHSTA to place this vehicle motor and others that are not informed of this information to please notify and rectify the issue because this has put me and my child and me being a pregnant mom in complete danger due to GM .i had no symptoms or problems or lights messages on my dash board the vehicle just abruptly stopped and scared me and my child .

In August of 2025 my escalade went t the dealership to perform the engine recall test. It passed the test and the oil change fix was completed. However, within weeks or so the engine began to experience some issues. It was taken back to the dealership and a full engine replacement was performed. Fast forward to the beginning of August 2026. The new engine is experience the same symptoms as before. Flashing engine light, rough idle, loss of power, and excessive gas consumption, knocking, etc. I took the car to the dealership and this is the service advisors message to me about the car: "Cylinders one and six are causing the misfires, he sent some information to our technical assistance center because the cylinders walls do not show a lot of damages but, like I said before it was low in oil with no present oil leaks. He has to capture some freeze frame data for technical assistance and send in so it has to be driven some more. They want it driven over some miles. They will determine if we replace the engine or not, I may not have an update from them until Monday. They do not work on Saturdays and Josh your technician has to perform all of the test they sent over. A lot of the extra testing has come from this possibly being the second engine that could go in the vehicle. The car remained for about 2 weeks and gm refuses to pay for a new engine until because there isnt enough data. Meanwhile I am stuck driving a car that can seize up and leave me at any time. They also refused to buy back or help me into another vehicle without coming all out of pocket on my end