CADILLAC Complaints

I own a 2022 Cadillac Escalade that is subject to NHTSA ID Number: 25V274000 / GM Recall N252494003 for a potential connecting rod/crankshaft defect in the 6.2L L87 engine. I have contacted my authorized Cadillac dealership (Cadillac Pensacola), Pensacola, Florida Five times by phone (dates:1 July 2025 - 15 August 2025) requesting an appointment for the recall inspection and repair. The dealership has failed to schedule an appointment or return my calls. This defect poses a serious safety risk due to possible sudden engine failure and loss of motive power while driving. GM’s recall remedy involves inspecting the engine and, if necessary, replacing it. The delay in repair scheduling is preventing me from having the federally mandated safety remedy performed. I am concerned that GM and its dealer network are failing to provide a timely remedy as required by the National Traffic and Motor Vehicle Safety Act. I request NHTSA to investigate this delay and require GM to ensure an immediate repair or alternate remedy (loaner, buyback, or replacement).

Backing out of driveway and screen went black and a collision occurred a second or two later. We have had the Lyriq in the shop multiple times for glitchy screens and screen going black but never has been fully resolved. I did recieve a recall letter (unfortunately I threw it away) but now it shows no recalls (strange). This black screen issue has been a problem since day 1 but now it has resulted in a collision. I have been unable to even back my car out of the garage when raining due to the sensitivity of the collision detect so there is NO excuse that it didn't alert. Cadillac has had the car since the accident and claim nothing is wrong with it and they are not responsible. I do not believe that. I have met with dealership GM who is looking into this further. I wanted to bring to the NTSB as this is 100% a safety concern. Thank God there wasn't a child on a bike or a baby in a stroller behind us. This didn't result in any human harm but the vehicle sustained damage that I believe was the direct result of malfunctioning technology on the car to prevent it.

The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

While driving there was a loud noise and car started shaking and continued making clunking sounds. Had to pull over. Vehicle is not drivable. Had it towed to the dealership, they are saying the ther is an issue with a rod and engine is blown and needs a new engine. They are describing the same exact issue that this motor is on recall for other vehicles with the same motor and same year, but for some reason the manufacturer won't put ours on the recall list.

Auto shut down completely in the middle of the road. No one including tow truck driver could not put vehicle into neutral. Once the vehicle was towed to the dealership in was confirmed that battery just died and the dealership stated due to the electrical shifter there was no way to engage neutral since the vehicle could not start. This situation caused major traffic issues for 3 hours as vehicle was locked in position. I would think there should be some way to push the vehicle to the curb allowing traffic to flow. Being stuck in the middle of traffic and unable to push vehicle to the side of the road is very dangerous. Please advise Cadillac that people must have a way to get there vehicle out of the middle of the road and this a very dangerous situation.

The contact owns a 2021 Cadillac CT5. The contact stated that while driving approximately 42 MPH – 66 MPH, the vehicle was shaking abnormally. The contact stated that while driving at an undisclosed speed, the vehicle jerked and shuddered while shifting gears. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 48,600.

Auto started for about 5 minutes. Got in started vehicle and drove off. Immediately sounded like a motorcycle, loud exhaust. Volume of noise increased, upon acceleration. Checked under vehicle for exhaust problems when got to destination, 30 minutes drive, found nothing. Stayed about 90 minutes. Drove back home, same noise. Had vehicle towed to dealership. Informed transmission fluid pump was cracked. Upon finding out pump is internal to transmission, wondered how this could happen.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.

Vehicle would not steer lost power steering and loud noise. Had the vehicle towed to a mechanic. The mechanic informed me that the bolts for the electronic power steering had corroded causing the electronic steering motor to fall. He told me that it is a problem with these cars and gave me a reference number (N202301950) I called GM and they said it was not a recall it was a service bulletin which I never received and is now expired. The vehicle needs a whole new Electric Power Steering Rack and Pinion Assembly due to the faulty corroded GM Bolts not to mention that I could have died or someone else could have been killed due to losing the ability to steer the vehicle because of the faulty GM parts. GM said it is my responsibility to pay for repairs which is thousands of dollars again due to their faulty parts and no fault of my own also not normal wear and tear.

Two separate issues: One is being sold a vehicle with a Certified vehicle at 12K miles with a defective, faulty transmission which is a manufacturer defect from General Motors. 10-speed automatic transmission 10L90 model. Misrepresentation of a product. False advertisement of a product. Failure to disclose. Gross negligence. Unethical & Illegal business practices. Dealer & manufacturer fraud. Second issue: When Valve body was replaced on the vehicle, the service manager of the dealership test drove the vehicle with me in the passenger seat on the highway. The vehicle was still not shifting or accelerating correctly even after the valve body replacement. The vehicle began to shake, jerk and rumble on the test drive. The vehicle drove worse. The service manager and I took the vehicle back to the dealership and he found that two of the wheels, on the passenger side, are now bent. That is how the bent wheels were discovered. Not from inspection. Previous multipoint inspection and diagnosis shows the wheels were not bent before I brought the car into the dealership for mechanical work. I can attest to the fact that my wheels were not bent before service and this obvious shaking of the car was not previously existent. The dealership denies liability for this issue and is now refusing to replace the wheels after I have offered to pay. Dealership service manager told me it was safe to drive the vehicle with two bent wheels and I strongly disagree with that statement and so has my insurance company. It is very questionable as to why the service manager would make such a statement. The dealership told me to call other GM dealerships to have the wheels replaced. They refused to do the work as well. I am seeking the proper resolution in this situation.