CADILLAC Complaints

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called several local dealers who confirmed that parts were not yet available. The contact stated that while stopped, the vehicle shut off while depressing the accelerator pedal. There was no warning light illuminated. The contact made multiple attempts to restart the vehicle; however, the vehicle failed to start. Due to the failure, the contact was forced to have the vehicle towed. The contact attempted to have the vehicle towed to a local dealer; however, the dealer refused to take the vehicle due to a staffing shortage. The vehicle was eventually dropped off at another dealer, who stated that the vehicle could not be serviced for two weeks. The manufacturer was notified of the failure and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000.

Beginning of 2025 my drivers side door handle would not open from the outside of the car only the inside . I took it to a certified Cadillac dealer which they had to replace the door handle . Now July 10, 2025 my front passenger side is doing the same thing and I will not have to take my car in to see if they can fix it or it this too will need to be replaced. This causes a hazard of emergency no one would be able to open the door from outside of the vehicle .

Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle comes to an abrupt stop while driving or when I’m pulling off at an intersection. This has happened on 4 different occasions in which I’ve injured my knee due to the vehicle stopping at random while I’m driving or pulling off. I’ve stated this to Cadillac of Memphis and to Landers GMC. The first time I happened I hit my knee by the control panel on the driver side. I’m in a brace because my patellar tendon are inflamed and as well my hoffas fat pad due to the impact. Cadillac of Memphis stated it was something that went out and needed to be replaced. They replaced the battery and another part. That did not correct the issue. It happened again after that repair. The third time it happened I was told it was because the transmission was about to go out. Landers replaced the transmission. The advisor stated it should fix the problem. This was about a month ago. Today on 08/08/2025 it happened again and I also hit my knee injuring it even more than more. I’m still in a brace and now have to re-evaluated to see if the abrupt stop caused more injury. This is dangerous because my entire body jerks and cars are coming up behind me in the road and I can get into an serious accident. I need something done about this.

The turbo boost failed cylinder 2 ( after being repaired ) continues to show issues

I purchased a 2023 Cadillac CT5 from a Cadillac dealership in Cleveland, Ohio on June 24th, 2025 with slightly under 18K miles. On July 30th, I took the car to a local Cadillac dealer due to on a few occasions, while driving down the highway, the car went into "decreased acceleration, drive with care". The service department said the Cadillac had over 90k recalls for the transmission body valve and the backlog for the part was significant, in some cases I read over a year. I hadn't even made one payment yet, and now it's in the shop for who knows how long. Shouldn't the consumer be protected? I was not made aware of any recalls, and the dealership is denying any wrong doing since the carfax report was clean. This is not ok. I am requesting a buy back, but may need to involve legal counsel.

Got warning message on dashboard “Brake System Failure”. Brought car to Dealer and they replaced defective master brake cylinder.

On August 5, while driving on I-79 at 78 mph, our Escalade suddenly and completely shut off. The entire system failed — no power, no control — while our three children were in the car. This is the second GM vehicle we’ve owned to do this. Our previous Yukon Denali also shut off twice at highway speeds before we got rid of it out of fear for our safety. We reached out about the Escalade recall and were assured two months ago that our vehicle was not affected. Clearly, that assurance was wrong — and we’re now reliving the exact same terrifying situation with yet another GM vehicle. My kids are traumatized and refuse to get back in the car. Frankly, I don’t blame them.

The ABS control module in my car is inoperable. I have lights on for ABS, brakes, and stabiltrac. Upon further investigation the ABS module is no longer available and no aftermarket part available. This leaves my car useless being I no longer feel safe driving it. If I lock up brakes in an emergency, my car could go into an uncontrollable slide (being front wheel drive) especially on wet roads. This would hold true for all of this make and many year models therefore many unsafe vehicles on road without the ABS braking control. I am at a loss....