CADILLAC Complaints

GM engine replacement recall. The engine could blow up and give out causing a crash. Problem has been confirmed by dealer as "unremedied" Vehicle has been inspected by the manufacturer.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the message "Check Oil" was displayed. The contact's husband checked the oil level and noticed that the vehicle was consuming an excessive amount of oil. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Vehicle has a shake that seems to be coming from the rear and can be felt in the seats, slightly in the steering wheel while driving at highway speeds ( 70+ ) this shake or vibration come in waves but never goes away long as you are traveling at highway speeds . It goes from an annoying shake to a bad shake and from a bad shake to annoying shake if that makes sense . I’ve spoken with different mechanics including the GM dealer and no one seems to have a fix just recommendation of expense part replacements that hasn’t worked for other Escalade owner with the same issue . I have experienced hard shifting from park to reverse and from 1st gear to 2nd but a temp sensor replacement seemed to have resolved the harsh shifting some what. It’s not as bad but still feel a gear thud when shifting after a cold start but not so much after it’s been driven for awhile. My main concern is the shaking . It’s an embarrassing ride with passengers to the point I avoid driving it on long trips For fear that my Escalade will break down completely leaving myself and family stranded. I’m not looking for free handout repairs I just want to be pointed in the right direction of a sure fire resolution so I can get it repaired and start enjoying my vehicle .

While driving my 2021 Cadillac Escalade to Utah, the engine completely locked up and failed without warning. The vehicle had to be towed to a GM-authorized dealership. Upon inspection, the dealership confirmed the failure was directly related to an active safety recall on the vehicle. Prior to the failure, there were no check engine lights or no other warning lamps, messages, or symptoms. The failure occurred suddenly and without additional notice. The dealership stated the needed part is currently on national backorder and that the vehicle cannot be repaired or safely driven until the part arrives. It has now been over four months since the vehicle was brought in, and there is still no estimated repair date from GM. This has left me without a functioning vehicle due to a known safety defect. The vehicle remains inoperable at the dealership.

The contact owns a 2014 Cadillac XTS. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact slowly drove the vehicle to the residence five streets away. The contact exited the vehicle and performed an inspection of the vehicle. Upon inspecting the vehicle, the contact noticed that the front passenger’s side rotor was red-hot. The contact poured water on the rotor and steam filled the air. A mobile mechanic was contacted, and the vehicle was diagnosed with a seized brake chamber. The contact was informed that the electric parking brake needed to be replaced with an unknown part. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V541000 (Parking Brake); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the recall repair was performed in September 2014 on the vehicle. The failure mileage was approximately 166,000.

The contact owns a 2013 Cadillac SRX. The contact stated that there were web-like cracks that had developed inside the infotainment screen, causing difficulty in accessing various electrical functions needed to safely operate the vehicle. Due to the failure, the A/C unit, defroster, backup camera, and other functions were inaccessible on the screen. The contact stated that the repair was initially serviced under warranty; however, the failure returned, and the vehicle was no longer covered under warranty. The contact was recently provided an estimate for the repair. The manufacturer was notified of the failure, but the contact was provided the same information as the dealer. The vehicle was not repaired. The failure mileage was unknown.

Fuel leak on top of fuel tank and it’s available for inspection. The safety of passengers and others were put at high risk since fuel is highly flammable . The problem is present at all times when the vehicle is started . The leak is highly visible by any bystander. The vehicle has not been inspected by the manufacturer or police or others . There were no warning lights or other symptoms prior to the failure, no warning !! There’s a recall on this but apparently my vin does not qualify, here’s a link from the NHTSA website [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cadillac cue system started with spider veins on screen then stopped working at same time light gate goes up and down on its own when driving very dangerous, sometimes when parked it will go up part way down up again and then close someone walks by might hurt them shame Cadillac will not admit to this mistake on a 50000 car

I own a 2021 Cadillac Escalade that falls under the manufacturer recall issued by GM/Cadillac for engine problems associated with this specific make, model, and year. I received an official recall notice via both email and U.S. Postal Service, instructing me to take my vehicle to my local dealership to have the recall addressed. I promptly complied and took my vehicle to the dealership. However, I was informed by both the dealership and the manufacturer that my VIN number “excludes” my vehicle from the recall, despite it matching the same year, make, and model. Approximately one month later, my engine failed due to the exact same defect that is the subject of the recall. Nevertheless, GM/Cadillac continues to refuse to cover my engine replacement under the recall, solely on the basis that my VIN number is not included in the recall list. As a result, the dealership has ordered an entirely new engine for my vehicle. I am now expected to be without a vehicle for two to three months while waiting for the new engine to arrive and be installed. I believe GM/Cadillac is misrepresenting to consumers which vehicles are covered under the recall to avoid financial responsibility for defective engines. My situation demonstrates that vehicles outside the listed VIN range are experiencing the exact same defect, yet GM/Cadillac is refusing to extend the recall coverage. I respectfully request that NHTSA investigate whether GM/Cadillac is improperly limiting recall coverage and failing to include all affected vehicles, leaving consumers with significant expenses and lengthy repair times for a defect the manufacturer already acknowledged. Thank you for your attention to this matter.

Twice in the last 6 months the vehicle doors have locked at random while the key was inside the vehicle. Both times, my children were trapped in the vehicle exposed to potential heat issues. Fortunately, in both cases the doors were able to be opened through another door that was still open one time and by hitting the unlock button through a slightly rolled down window. Breaking the glass was the next option. This is a serious safety defect that is putting young children and pets at risk for heat injury or death. There are no indications as to why this started, no warnings displayed, and seems to occur at random. Disabling autolock features does not resolve the issue meaning some glitch or equipment failure is causing the doors to lock despite all autolock features turned off.