2013 CAN-AM SPYDER Complaints

TL* THE CONTACT OWNS A 2005 (NA) CAN-AM SPYDER. WHILE DRIVING 55 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 400.

2013 CAN AM SPYDER ST-S. CONSUMER WRITES IN REGARDS TO MOTORCYCLE BRAKE LIGHT REMAINS ON AFTER ENGINE IS OFF, CRUISE CONTROL WILL NOT SET AND MOTORCYCLE GOES INTO "LIMP MODE"(VSS FAULT). *SMD THE CONSUMER STATED THE MOTORCYCLE WOULD GO INTO LIMP MODE WHILE RIDING. *JB

I AM WRITING THIS LETTER IN REGARDS TO ISSUES OCCURRING WITH MY 2013 CAN AM SPYDER ST-S. I PURCHASED THE MOTORCYCLE BRAND NEW IN 2013 FROM HOUMA, LA PERFORMANCE POWER SPORTS. FOR THE LAST YEAR OR BETTER, I HAVE HAD PROBLEMS WITH THE BRAKE LIGHT REMAINING ON ONCE THE CYCLE ENGINE IS OFF. SECONDLY, THE MOTORCYCLE IS CONSTANTLY GOING INTO 'LIMP MODE' WHILE RIDING. (VSS FAULT). THE MOTORCYCLE DECREASES IN SPEED APPROXIMATELY TO A MAXIMUM 70 MPH. LASTLY, THE 'CRUISE CONTROL' WILL NOT SET. THESE PROBLEMS ARE VERY EMBARRASSING TO SAY THE LEAST AND IT POSES A SERIOUS SAFETY ISSUE. IN PROCEEDING TO DO MY OWN RESEARCH, IT WAS NOTED THAT THERE HAVE BEEN ROUGHLY NINETY-SEVEN (97) FORMAL COMPLAINTS MADE IN REGARDS TO 2013 CAN AM SPYDER, MOST INCLUDED THE SAME ISSUES LISTED HERE. THAT WAS QUITE ASTONISHING TO ME. IN ALL OF MY FRUSTRATION, I HAVE MADE NUMEROUS CALLS AND VISITS TO NEW ORLEANS POWER SPORTS LOCATION. THE RESULTS HAVE ALL BEEN MET WITH UNCONVINCING DETAILS. TELEPHONE CALLS HAVE GONE UNANSWERED, SPECULATIONS WERE MADE, ACCUSATIONS MADE WITHOUT PROPER DIAGNOSES. I AM UNAWARE IF THE MOTORCYCLE HAS BEEN THROUGH A DIAGNOSTICS TEST AT NEW ORLEANS POWER SPORT. IN ADDITION, IT WAS LEARNED THERE WERE TWO RECALLS MADE: (1) 15V095000 FOR ENGINE; (2) 13V38600 FOR BRAKES AND HYDRAULICS. RECALL (1) WAS DONE SUCCESSFULLY THE HEATING SHIELDS WERE REPLACED. HOWEVER, RECALL (2) WAS NOT MADE KNOWN UNTIL RECENTLY. AFTER HAVING GONE THROUGH ALL OF THIS, IT APPEARS THAT THE DEALERSHIP IS UNAWARE OF CURRENT UPDATES ABOUT THE PRODUCTS THEY SERVICE. NEVERTHELESS, I AM AT THE END OF THE ROAD! AT THIS POINT, I AM NOT A HAPPY CUSTOMER! THE WIRING HARNESS WAS REPLACED. UPDATED 08/04/16. *JB

AFTER RIDING THE SPYDER ST, I STARTED TO NOTICE EXCESSIVE HEAT COMING FROM THE LEFT SIDE PANEL AND HEAT ON MY RIGHT ANKLE. THE PANEL IS VERY HOT TO THE TOUCH AND IT WAS NECESSARY FOR ME TO PULL OVER AND ALLOW MY SPYDER TO COOL OFF BEFORE I COULD RIDE IT HOME. WHEN I GOT HOME, I FOUND THAT I HAD A BURN ON MY LEFT LEG WHERE IT HAD COME IN CONTACT WITH THE SIDE PANELS. I WAS WEARING LONG PANTS AND THIS BURN OCCURRED THROUGH THE FABRIC OF MY JEANS. I HAVE A LONG HISTORY OF RIDING MOTORCYCLES, TRIKES AND NOW CAN AM AND THIS IS A DESIGN FLAW IN 2013 CAN AM SPYDER. IT IS VERY UNSAFE, IT CAN NOT ONLY CAUSE BURNS TO THE RIDER, BUT ALSO IT COULD CAUSE A DISTRACTION TO THE DRIVER WHICH COULD RESULT IN AN ACCIDENT.

I RECEIVED A RECALL NOTICE ABOUT THE ELEVATED TEMPERATURE IN THE ENGINE COMPARTMENT ON FEBRUARY 26, 2015. IN THE SAFETY RECALL NOTICE I WAS ADVISED TO CONTACT BRP DEALERSHIP, WHICH I DID IMMEDIATELY. I WAS TOLD THE PART WAS ON BACK ORDER AND TO CALL BACK IN APRIL I CONTACTED THEM AGAIN IN APRIL, WAS TOLD THE STATES WITH THE HOTTEST TEMPERATURE WAS FIRST CALL BACK IN A MONTH. I CALL IN MAY, WAS TOLD AGAIN, THE PART WAS NOT AVAILABLE. CALLED BACK IN JUNE WAS TOLD THE TOOL TO FIX THE PROBLEM WAS NOT AVAILABLE. MEANWHILE IN OHIO THE SUMMER MONTHS ARE HERE, AND THIS STILL HAS NOT BEEN RESOLVED. I CONTACTED BRP IN CANADA, NO RESPONSE. THIS CAN AM WAS PURCHASED NEW OFF THE SHOW ROOM FLOOR IN 2014, AND I AM ADVISED TO NOT RIDE IT WHEN ITS HOT, OR IN TRAFFIC. I AM NOT A HAPPY CAMPER RIGHT NOW, I PURCHASED THE BIKE TO ENJOY THE SUMMER MONTHS, RIDE WITH THE LEGION RIDERS AND IT SITS IN THE GARAGE.

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE); HOWEVER, THE MANUFACTURER'S REMEDY WAS INCOMPLETE. THE MANUFACTURER STATED THAT THEY WOULD BE REPLACING THE BODY PANEL WITH NEW IMPROVED BODY PANELS AND AN UPGRADED FUEL SYSTEM KIT. THE CONTACT RECEIVED TEMPLATES TO USE TO CUT OUT PIECES OF THE BODY PANEL. THE MANUFACTURER STATED THAT THIS WAS THE ONLY AVAILABLE REPAIR FOR THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. .. .UPDATED 07/21/15 *BF

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER RT. WHILE DRIVING 55 MPH, THE HEAT EMITTING FROM THE TOP OF THE VEHICLE MEASURED 169 DEGREES FAHRENHEIT. IN ADDITION, THE CONTACT HAD TO CONTINUOUSLY STEER THE VEHICLE IN ORDER TO KEEP IT IN POSITION. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V095000 (ENGINE). THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. MA 08/05/15 UPDATED 9/24/2015 *JS

WHILE RIDING MY CAN AM SPYDER FOR APPROXIMATELY 30 MINUTES, I WAS STOPPED AT A RED LIGHT FOR OVER A MINUTE. I THEN BEGAN TO FEEL EXCESSIVE HEAT FROM THE RIGHT SIDE OF THE BIKE, WHERE MY LOWER THIGH AND KNEE TOUCHES THE PANEL OF THE BIKE. I ALSO BEGAN TO SMELL A STRONG ODOR OF BURNING PLASTIC (SORT OF LIKE WHEN A RESISTER OR COMPUTER CHIP GETS FRIED). I IMMEDIATELY DROVE HOME WHERE I CHECKED THE BIKE FOR BURNT PLASTIC. I DID NOT NOTICE ANY BURNT PLASTIC, HOWEVER I DID NOT REMOVE ANY OF THE PANELS TO CHECK UNDERNEATH THEM. IT WAS APPROXIMATELY 77F WHEN THIS HAPPENED. I AM VERY CONCERNED THAT THE EXCESSIVE HEAT WILL MELT COMPONENTS UNDERNEATH THE PANELS OR START A FIRE. THE PANEL WAS VERY HOT TO THE TOUCH. I DID RECEIVE A VERY SLIGHT BURN TO MY THIGH AREA AFTER THE RIDE.

WE HAVE BEEN WAITING FOR A RECALL FIX THAT WAS INFORMED BY BRP WOULD BE IN MAY 2015. THROUGH SOCIAL MEDIA WE WERE TOLD BY BRPCARE THAT THE FIX WAS READY AND SUPPLIED PICTURES. WE HAVE SCHEDULED THE WORK BUT AM NOT HAPPY WITH THE FIX AS IT CHANGES THE APPEARANCE OF THE VEHICLE. WHEN I CALLED NHTSA I WAS INFORMED THAT SHE COULD NOT FIND ANY INFORMATION THAT THIS FIX WAS APPROVED. *TR

WE ARE PAYING FOR A MOTORCYCLE WE CANNOT RIDE DUE TO A RECALL AND NO ONE CAN SEEM TO TELL US WHEN IT WILL BE FIXED. RECALL LETTER STATES IT WILL BE RESOLVED BY MAY OF 2015 - 2 DAYS LEFT IN MAY AND STILL NOT NOTIFIED OF HOW IT WILL BE FIXED - WE CANNOT RIDE THIS VEHICLE AS IT COULD CATCH ON FIRE - WE LIVE IN FLORIDA WHERE TEMPERATURES ARE EXTREMELY HOT - CONSEQUENTLY, WE HAVE NOT BEEN ABLE TO RIDE OUR MOTORCYCLE DUE TO THIS RECALL - WE CONTACTED BRP AND THEY ADVISED US NOT TO RIDE THE VEHICLE SO WE ARE MAKING PAYMENTS ON SOMETHING WE CANNOT USE OR SELL DUE TO A RECALL - NOT A HAPPY CONSUMER!