CAN-AM Complaints

The contact owns a 2017 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 24V728000 (Power Train); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was informed that the part for the recall repair was discontinued. The representative stated that parts were not available. The contact had not experienced a failure.

On [XXX] at approximately [XXX] I was riding my 2024 Can-Am Spyder RT Limited on [XXX] . Upon approaching the intersection of [XXX] and [XXX] I began to slow down as the light was changing to red. At this time, people in vehicles in the the left lane began beeping their horn and pointing at me and the motorcycle. As I looked down I saw flames shooting up my left ankle and leg and rising up under the seat where the gas tank is located. I immediately pulled the motorcycle over to the shoulder of [XXX] and got off. A truck driver passing by gave me a fire extinguisher and I was able to put the fire out without any injuries. The fire went up under the seat and under the front cowling into the instrument panel. I had it towed to Maddie's Motor Sports on [XXX] in the Town of Spencerport, NY. They contacted Bombardier Recreational Products. Inc (BRP) who asked for photos from Maddie's as well as an accident/incident report to be completed by me. I did so and turned it in to Maddie's on August 5th. Shortly thereafter, the BRP representative - Bruno Bilodeau made a decision that it was an insurance issue and not a warranty issue despite the fact that he never physically inspected the motorcycle. This motorcycle had approximately 5100 miles on it at the time of the fire and was still under the manufacture's warranty (until July 2026). In addition I purchased multiple Extended Warranties to cover the motorcycle through the majority of the length of the loan. Calls and e-mails to BRP have gone unanswered. It is my position that BRP owes me a new motorcycle or they can fix mine. Mr. Bilodeau said the fire was caused by the filler cap not being secure and he could tell by a photo that was sent to him by Maddie's because he could see where fuel ran down the side of the gas tank. He's wrong - I made sure the cap was secure after fill up - it clicks when secure and I double check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BRP redesigned the alternator drive shaft starting with the 2023 model year. The alternator drive has a friction drive device built into the shaft. The shaft is making a squealing noise under normal operation. This friction unit is designed to only slip when a heavy load is applied to the alternator, ie when turning at idle. The problem is that when it slips the alternator cuts out and steering get difficult with out electric assistance. I also fear that this will prematurely wear the friction material off the shaft which will result in metal to metal shavings being released into the engine. Initially I was told it was The wrong oil being used, The bike has been serviced exclusively at my canal dealer using only canal parts.

The contact owns a 2018 Can-Am Spyder RT. The contact stated that while driving at 35 MPH and attempting to upshift into the next gear, the shifter seized and failed to operate as designed. The contact pulled over, and the vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the left shifting switch on the handlebar was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,200.

Well, as prompted, I upgraded the firmware on my 2024 Spyder RT LTD last week. This week I am on a trip to the Wellsboro, PA area. Carplay has been acting flaky (no better than before the upgrade). Today however, I experienced something new. The Carplay nav side of the screen froze and the speedo side went black. The dash rebooted and the speedo was fine. This happened twice today. On the second episode the dash just froze...no reboot. After turning off the bike and returning after dinner, I didn't attach the phone and just used the basic guages without incident.

My wife RODE our 2018 Can Am Spyder 70 miles to have recall 24V728 completed on 4/23/25. Today is 6/24/25 and we still do not have vehicle back. Dealership pulled engine replaced output shaft put it back together and it will now not shift correctly. Dealership has been trying to figure out the problem and in contact with BRP. At first it was something about it not accepting updated programming, then it was something about an oil pressure sensor creating the issue, and now they say it is the HCM which I believe is hydraulic control module in the transmission. On May 7th in an email from BRP Customer Service this statement below was made by the customer service representative. "I have spoken with the dealership, and they have reassured me that the new issues you've mentioned are indeed linked to the recall. They are working diligently to resolve these matters and expect your unit to be repaired by the end of this week." It is now 6/24/25 and BRP is trying to walk back the statement made above by saying it is not related to recall simply because what they think the problem is, is not an inexpensive part. Fact of the matter is it was fully functional when my wife rode it down to dealership the work was done and now the transmission will not shift properly and what they think will fix the issue just happens to be inside the transmission the dealership just had torn apart. Based on other comments from other owners of this type of vehicle I am not the first one to have problems with this recall and I don't believe BRP has a dealer network entirely capable of doing the recall, and the BRP Customer Service rep has been of little help. I do have all the emails between myself and the BRP customer service rep if needed.

The contact owns a 2016 Can Am Spyder RT. The contact stated while attempting to start the vehicle, the ignition failed to function as intended. The message DESS (Dynamically Enhanced Security System) was displayed. The vehicle was then towed to the dealer, where it was diagnosed and determined that the programmed key chip had failed and needed to be replaced. The repair was pending. The manufacturer was notified of the failure but denied assistance in covering the cost for the repair. The failure mileage was 6,000.

Dealership can not do recall until December 2025. Was told service department is only doing 1 recall per month per management. I'm [XXX] and bought this motorcycle from this dealership. I find this totally unacceptable to be only doing 1 recall a month. I was told it was ok to ride bike and PROBABLY doing would happen, which does not make me feel safe at all to ride. Dealership is MotoMember Purcellville VA 20132 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 23V175000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When entering a left hand turn at moderate speed, the vehicle will go into a lurching, bucking, hesitation period, usually when under slight or moderate acceleration. This results in an uncontrolled wobble that will eventually smooth out but can also result in a sudden burst of power that tends to rapidly propel the vehicle further to the left unless the throttle is quickly relaxed. Hard to describe, but the sensation feels like you are being “squirted” out of the turn. I first noticed this barely a month after I took possession of the machine and thought it might be a normal handling trait. As I became more acquainted with the various user’s groups, I find it was not normal and a much more serious problem that apparently hasn’t been successfully addressed by the manufacturer over the years it has been reported. Unlike some of the others who have reported similar occurrences, my vehicle has not displayed any error codes on the display screen, nor has it gone into a limp mode. Due to these conditions, I will not take this vehicle on any road trips for fear of being stranded or involved in an accident being caused by this dangerous handling anomaly. I love this vehicle, but due to this issue, I don’t feel it is safe.