CAN-AM Complaints

SINCE THE PURCHASE OF MY SPYDER THERE HAVE BEEN SEVERAL OCCASIONS WHERE THE FUEL IS BOILING IN THE FUEL TANK AND VERY STRONG SMELL OF GAS COMES FROM THE CYCLE. THE FUMES ARE SO STRONG THAT I FEEL IT IS UNSAFE TO PARK IT IN MY GARAGE UNTIL THE FUMES GO AWAY. I LEAVE THE CYCLE ON THE DRIVEWAY AWAY FROM THE HOUSE ON THE OFF CHANCE SOMETHING IGNITES THE FUMES. TYPICALLY, I HAVE TO LEAVE THE CYCLE OUTSIDE FOR A COUPLE OF HOURS TO TOTALLY CLEAR. THE EVAP CANISTER THAT SHOULD CONTROL THESE FUMES ISN'T DOING THE JOB. *TR

THE RIGHT SIDE PANEL BY THE SEAT GETS EXCESSIVELY HOT TO THE POINT YOU CANNOT LAY YOUR HAND ON IT, THE SCREWS WILL CAUSE A BURN IF TOUCHED. THE EXCESSIVE HEAT CAUSED A 1ST DEGREE BURN TO THE THIGH. THE GAS CAP GETS SO HOT IT WILL BURN YOUR FINGERS UNLESS YOU WEAR GLOVES AND THE GAS IN THE TANK GET NEAR BOILING FROM THE EXCESS HEAT. I DO BELIEVE THIS IS A SERIOUS ISSUE, GASOLINE CAN BE COME EXPLOSIVE IF IT GET TOO HOT. I HAVE CONTACTED THE DEALER AND BRP, ABOUT THE PROBLEM AND WAS TOLD IT IS JUST CHARACTERISTIC. I HAVE RECEIVED A 1ST DEGREE BURN TWICE AND THE BOILING GASOLINE ISSUE JUST IS NOT AN ACCEPTABLE ANSWER. IT IS A SERIOUS SAFETY ISSUE. I WOULD HOPE THAT ACTION TO CORRECT THE PROBLEM WILL NOT WAIT UNTIL THERE IS A SERIOUS INJURY OF DEATH. I BELIEVE IMMEDIATE ACTION SHOULD BE TAKEN TO CORRECT THE EXCESSIVE HEAT PROBLEM AND BRP WELL AWARE OF THE ISSUE BUT HAS CHOSEN TO IGNORE IT UNTIL THERE IS OFFICIAL ACTION TO CORRECT THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 CAN-AM SPYDER RTS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE FUEL SYSTEM HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,400. UPDATED 10/17/13*LJ THE CONSUMER WAS INFORMED THERE WAS NO FIX FOR THE PROBLEM. UPDATED 10/22/13

AS I WAS DRIVING MY SPYDER WOULDN'T SLOW DOWN AND I WAS AT 66MPH.. I DOWN SHIFTED AND IT STILL STAYED AT 66MPH. NO MATTER HOW MUCH I PRESSED ON THE BRAKE IT STAYED AT 66. LUCKY I HAD ENOUGH SENSE TO TURN THE BIKE OFF, BUT BY THEN I WAS IN THE WOODS BECAUSE I HAD TO AVOID HITTING OTHER CARS. MY POWER STEERING WASN'T WORKING AT THE TIME AND I CALLED BRP ON JULY 3 TO ASK THEM IF IT WAS STILL UNDER WARRANTY BECAUSE IT WAS REPLACED IN APRIL OF 2011. THEY TOLD ME IT WAS. SO I HAD THE ACCIDENT TWO WEEKS LATER NOW BRP WONT PAY FOR MY POWER STEERING UNIT. THEY SAID IT WAS DUE TO THE ACCIDENT EVEN THOUGH THEY HAVE NOTES ON ME CALLING IN ABOUT IT TWO WEEKS BEFORE THE ACCIDENT. MY BIKE IS ALWAYS IN THE SHOP. I CALLED BRP AND SPOKE TO A REPRESENTATIVE THERE AND HE TOLD THAT HE HAS NEVER SEEN SO MANY NOTES ON A BIKE. WHEN I FIRST GOT THE BIKE I HAD IT FOR TWO MONTHS AND THEN IT WAS IN THE SHOP FOR 9 WEEKS AND WHEN I GOT IT BACK NOBODY COULD TELL ME WHAT WAS WRONG WITH IT. I NEVER HAD THE BIKE FOR A WHOLE SUMMER YET WITH OUT A PROBLEM AND BRP DOESN'T SEEM TO B WORRIED ABOUT IT. AND TO TOP IT OFF THEY DON'T SEEM TO BE CONCERNED ABOUT THEIR PRODUCT BEING STUCK AT 66MPH. THEY ACT LIKE ITS NORMAL FOR THEIR PRODUCT TO DO THAT. THEY GAVE ME NOTHING AND REFUSE TO LET ME SPEAK TO A MANAGER. I PAID OVER 20,000 FOR THE BIKE AND I WOULD THINK YOU WOULD GET BETTER CUSTOMER SERVICE. I LOVE THE BIKE BUT ITS JUST TO MANY PROBLEM WITH IT AND BRP KNOWS IT BUT REFUSES TO HELP. *TR

I HAVE A REAL SAFETY CONCERN INVOLVING THE RT'S. THE BUTTON THAT OPERATES THE PARK/FRONT TRUNK OPENER CAN...AND HAS, RESULTED IN A VERY DANGEROUS SITUATION. THE BUTTON TO OPEN THE FRONT TRUNK FAILED TO UNLATCH THE TRUNK. IT WILL ONLY UNLATCH WHEN THE BIKE IS POWERED ON. YESTERDAY, 9/9/13, MY GRANDSON WANTED ME TO TAKE HIM FOR A RIDE AROUND THE NEIGHBORHOOD. I PUT ON HIS HELMET AND PLACED HIM ON THE BACK OF THE BIKE. I NEEDED TO GET SOMETHING OUT OF THE FRONT TRUNK, SO I PUSHED THE BUTTON DOWN TO OPEN IT...IT FAILED TO OPEN AFTER REPEATED TRIES. I GOT OFF THE BIKE AND AS I WAS PUSHING THE BUTTON I WAS LIFTING UP ON THE TRUNK TO SEE IF IT WAS OPENING. WHILE PUSHING THE BUTTON, IT TOGGLED TO THE PARK POSITION AND THE BIKE STARTED GOING BACK AND DOWN THE DRIVEWAY. THANKFULLY I AM QUICK ON MY FEET I WAS ABLE TO RUN WITH AND JUMP ON THE BIKE TO STOP IT. WHY WHY WOULD THEY PUT THE TRUNK OPENER ON THE SAME SWITCH AS THE PARK??? I WAS SHAKING FOR A GOOD 1/2 HOUR OVER THAT, THINKING ABOUT WHAT COULD HAVE HAPPENED IF I WEREN'T ABLE TO JUMP ON THAT BIKE AS FAST AS I DID TO STOP IT. BRP REALLY NEEDS TO RESTRUCTURE THIS PARK/TRUNK OPENER FEATURE. *TR

THE PANELS ON THE RIGHT HAND SIDE GET EXCESSIVELY HOT, TO THE POINT OF BURNING MY INNER RIGHT THIGH & RIGHT FOOT. THE EXHAUST IS TOO CLOSE TO THE PANELS AND THE PANELS AND SCREWS GET HOT TO THE POINT YOU CANNOT TOUCH THEM WITHOUT BEING BURNED. AND CANNOT RIDE WITH YOUR LEGS AGAINST THE BODY. I HAVE REPORTED THIS ISSUE TO THE DEALER AND WAS TOLD THIS IS "NORMAL".

BRP CANADA HAS ISSUED A RECALL ON ALL CANADIAN SPYDER RT'S FOR HEAT RELATED MELTING OF THE SECONDARY MASTER CYLINDER PLASTIC TOP WHICH COULD CAUSE FIRE. I JUST RETURNED FROM A 200 MILE TRIP TODAY ON MY 2013 CAN-AM SPYDER RT-LIMITED AND HEARD ABOUT THE CANADIAN RECALL. I HAD FIRST DEGREE BURNS ON MY THIGH, AND MY WIFE RECEIVED A FIRST DEGREE BURN ON HER RIGHT ANKLE DUE TO THE EXCESS HEAT UNDER THE SEAT AREA. I HAVE COMPLAINED TO THE DEALER THAT THERE WAS A HEAT ISSUES . I HAD TO USE A GLOVE TO REMOVE THE GAS CAP AS IT WILL BURN YOUR FINGERS AFTER RIDING FOR ANY DISTANCE. YOU CAN ALSO HEAR THE GAS BOILING IN THE TANK WHEN REFUELING. PLEASE DO A RECALL ON THESE CAN-AM SPYDERS. BRP SAYS IT IS UP TO NHTSA TO DO THE RECALL. THE DEALER WILL NOT COVER THIS UNDER WARRANTY AT THIS TIME. I WAS TOLD NOT TO RIDE OR RIDE AT OWN RISK. I HAVE HEARD OF SEVERAL CAN-AM SPYDERS ERUPTING INTO FLAMES FOR UNKNOWN REASONS. *JB

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE AIR FLOW FROM THE ENGINE WOULD BLOW SEVERELY HOT AIR ONTO THE CONTACT'S CROTCH AREA. THE CONTACT STATED THAT ANOTHER DRIVER OF THE MOTORCYCLE SUSTAINED BURNS TO HER CROTCH AREA DUE TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5.

2013 CAN AM SPYDER ST-S. EXTREME HOT TEMPERATURES ON BODY PANELS CAUSING GREAT DISCOMFORT TO DRIVER. WHEN STOPPED TO FUEL RIGHT FINGER TIPS BURNED WHEN OPENING GAS CAP. HAD TO USE T- SHIRT I WAS WEARING TO OPEN GAS CAP. SEAT AREA EXTREMELY HOT AS IT APPEARS EXHAUST IS ROUTED UNDER SEAT. INFORMED DEALER OF INCIDENT AND WAS TOLD NOT TO BE CONCERNED AS THEY ALL RUN HOT "JUST RIDE IT. IT WILL BE FINE". HAD PUFF OF WHITE SMOKE COME FROM VEHICLE NOT SURE IF IT WAS EXHAUST OR VAPOR FROM UNDER BODY PANELS. CONCERNED ABOUT EXTREME HEAT FROM VEHICLE CAUSING PERSONAL INJURY OR PROPERTY DAMAGE. *JB

EXCESS HEAT FROM THE ENGINE COMES OUT AROUND THE SEAT CAUSING FIRST DEGREE BURNS ON THE THIGHS AND PASSENGERS RIGHT ANKLE. THERE IS ALSO CONCERN ABOUT THE WIRING INSULATION MELTING AND THE BREAK FLUID TANDEM MASTER CYLINDER MANIFOLD (RESERVOIR) TO MELT FROM EXCESS HEAT AND THIS CAUSING FLUID TO LEAK ON THE EXHAUST AND CAUSE A FIRE. THERE HAVE BEEN FIRES WITH THE UNIT BEING COMPLETELY DESTROYED. THE TRANSPORT CANADA SAFETY HAD ISSUED A RECALL FOR THIS CONDITION. BRP HAS BEEN SILENT ON THIS ISSUE IN THE USA MARKET. LOCAL DEALERS ARE NOT BEING INFORMED. A CALL TO BRP CUSTOMER SERVICE RESULTED TO IN ADVICE TO EXERCISE EXTREME CAUTION WHEN RIDING THE BRP SPYDER, RT WITH A SUGGESTION TO GET TO A AUTHORIZED DEALER AS SOON AS POSSIBLE.