2014 CHEVROLET CAPRICE POLICE PURSUIT Complaints

The contact owns a 2014 Chevrolet Caprice Police Pursuit. The contact stated that while driving at an undisclosed speed, the power steering became inoperable and failed to function properly, with the brake assist, power steering, stability control, and tire pressure monitoring system warning lights illuminated. The vehicle was towed to the residence. The contact also stated that while the vehicle was parked, an attempt was made to restart the vehicle; however, the vehicle became inoperable, failed to start, and entered Accessory Mode only. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 139,576.

THE AIRBAG FAULT CODE KEEPS POPPING UP ON THE DASH BOARD. WHEN THE CODE IS READ, IT SAYS THAT THE PASSENGER SIDE AIRBAG SENOR HAS A FAULT. SAME MAKE AND MODEL OF MY CAR HAS THE SAME FAULT AND THE RECALL EXPLAINS MY EXACT PROBLEM OF MY CAR. WHEN I CALLED THE DEALERSHIP. THEY TOLD ME I HAD TO PAY JUST TO FIGURE OUT WHAT THE PROBLEM OF MY CAR WAS. THEN PAY EVEN MORE TO HAVE THE CAR FIX. BECAUSE THE RECALL DOESN'T COVER MY CAR. EVEN IF IT SHOWING THE SAME ISSUE. THE REASON I HAVE FOUND OUT TO BE THE PROBLEM, WHENEVER I DRIVE THE CAR. THE FAULT CODE DOESN'T POP UP TILL THE WIFE SITS IN THE SEAT. THEN THE LIGHT IS POPPING UP EVERY 3 TO 5 MINUTES. IT ALMOST LIKE A LOSE WIRE BUT I HAVE TRY TO MOVE ALL WIRES AND CHECK THE SENOR AND CAN NEVER GET IT TO FAULT TILL SOMEONE SIT IN THE SEAT. THEN THE PASSENGER SEAT AIRBAG INDICATOR SAYS THE AIRBAG IS OFF AND NOT ON. I AM WORRY FOR THE SAFETY OF MY FAMILY AND I LOVE THE CAR. BUT DON'T WANT TO PUT THEM IN HARM WAY. ALSO AT THE BOTTOM OF THE PAGE, IT ASK FOR A DATE. IT HAPPENS EVERY DAY!

WHILE DRIVING VEHICLE LOOSES POWER STEERING, HAS RPM'S BUT NO TRANSMISSION, HAVE TO PULL OFF ROAD SHUT VEHICLE OFF TO RESET. CONDITION HAPPENS MORE OFTEN AS TIME GOES ON

WHILE DRIVING VEHICLE POWER STEERING STOPS WORKING, TRANSMISSION LOOSES COMMUNICATION , HAVE TO PULL OFF ROAD SHUT OFF VEHICLE TO RESET

VEHICLE JUST OUTSIDE OF FACTORY WARRANTY AT 40K MILES INTERMITTENTLY LOSES POWER STEERING AND GETS A SERVICE STEERING SYSTEM MESSAGE. PER THE VIN THERE IS A RECALL ON THIS VEHICLE SO I TOOK IT TO PETERSON GM @ 12300 FAIRVIEW AVE. BOISE. JOHN ASH IN SERVICE CALLED AND SAID IT NEEDS A NEW STEERING GEAR AND THAT IT WILL COST ABOUT $2500.00. I ARGUED THAT THE RECALL STATES UNDER REMEDY "FOR VEHICLES IN THE FIELD, DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLY." THEY STATE THAT THE RECALL ALSO STATES UNDER STATUS "REMEDY NOT AVAILABLE YET." AND THEY ARE NOT AUTHORIZED BY GM TO COVER THE COST. I CALLED GM CUSTOMER SERVICE @ 1-800-222-1020 ON 03-22-16 AND SPOKE WITH TAYLOR. SHE ALSO CONFIRMED THAT THE REPAIR WILL NOT BE COVERED BY GM AT THIS TIME. I AM HESITANT TO PAY FOR THIS REPAIR BECAUSE IT APPEARS THAT I WOULD BE PURCHASING THE SAME GEAR GM IS ADMITTING TO HAVING A HIGH FAILURE RATE WITH.