2018 CHEVROLET CRUZE Complaints

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving 25-30 MPH, the vehicle felt imbalanced and was shuddering. Additionally, the engine emitted abnormal knocking sounds. The check engine warning light was illuminated. The contact then parked the vehicle a block away from his residence. The contact who is a certified independent mechanic, diagnosed that the fuel injectors had failed. The contact also diagnosed that the fuel injector had melted and fused into the number one cylinder, causing the engine to misfire. The contact replaced the fuel injectors, the spark plugs, the fuel line, the fuel harness, and the vehicle software were flushed. However, the failure reoccurred. Upon further investigation, the contact became aware that the engine inside the vehicle was not the appropriate engine as it was 1.5 liter and its specifications indicated that it was an engine specifically designed for a Chevrolet Malibu while the vehicle was a Chevrolet Cruze. However, the original owner of the vehicle, who was the contact's neighbor, had never replaced the engine. The contact then determined that the failure was associated to NHTSA Campaign Number: 19V642000 (Electrical System, Fuel System, Gasoline, Engine). The contact notified the dealer where the vehicle was originally purchased and informed them that the engine installed was not the appropriate engine. The dealer disregarded the information and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving approximately 50 MPH, his brake warning light had illuminated. The contact stated that he attempted to depress the brake pedal however, the brakes failed to engage, causing him to use the parking brake to stop the vehicle. The contact stated that he was able to pull off the road into a parking lot to evaluate the vehicle. The contact stated that after exiting the vehicle, he saw brake fluid leaking from the driver’s side rear brake caliber. The contact stated that the vehicle was towed back and remained at the residence. The contact stated that he then contacted the dealer, and manufacturer who advised him that the vehicle would not be covered for the repair. The failure mileage was 51,200.

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving various speeds at night, the headlights failed to provide adequate illumination to drive safely. The contact stated that the failure was more evident on dimly lit streets. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight bulbs needed to be replaced. The vehicle was repaired. The contact stated that the failure was still evident with the side illumination. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.

This Cruze is equipped with a manual 6 speed transmission. The initial incident involved complete loss of the clutch with the clutch pedal sticking to the floor. This and the driver could not get the vehicle into gear. The driver then reached down and pulled the clutch up from the flor and was able to resume some clutch function. No Malfunction indicator or engine light was visible. Dealer serviced the vehicle indicating a P08A8 code set after incident. Vehicle repair order/invoice 382676 Ewald Chevrolet Buick. 36833 E Wisconsin Avenue, Oconomowoc, WI 53066 262-567-5555. When I picked the vehicle up, I couldn't leave with it because when I depressed the clutch pedal the clutch engaged/disengaged all the way depressed or at the floor. The dealer replaced Part #55505687 PIPE, and 19353126 Fluid. After driving the vehicle a few miles I called the dealer and asked them to open a case with Chevrolet because the clutch system did not feel the same. Inconsistent engage/disengage point of the clutch. While awaiting their return call I experienced a complete loss of clutch function again, similar to the original case pedal stuck to floor, and manually had to lift clutch pedal to regain some clutch function. This happened while driving/shifting in traffic, after pulling up the clutch the engine light lit. Returned it to dealer

I got my vehicle through a local dealership in town, in July of 2020 and only a couple months later my problems started. The vehicle started to vibrate violently and almost jerk back and forth on its own whenever I would drive it. And whenever I did come to a complete stop and accelerate the vehicle would hesitate a bit, it felt like I would have to really force it in order to keep driving. That same feeling would occur whenever I would have to drive on the highway it felt like I was pushing really hard on the gas in order to move. Which lead to my stability track message to appear on the dash as well as the check engine light. Then finally one day while I was driving and making a right turn to exit a shopping center my vehicle just stopped out of nowhere. I was unable to drive I tried putting it in neutral and reversing but nothing worked. I couldn't even take my keys out the ignition or turn off the vehicle I was completely stuck casing traffic on a busy street until what felt like five minutes later, I was able to turn it on and off and drive home. I then took my vehicle to the local Chevy dealership where they kept my car for a week even though no work was done to it. They wanted me to let them take apart my engine to determine what the problem was, and I was advised by multiple sources including my vehicle warranty to not let them do a tear down. The service consultant said they couldn't find a reason why my vehicle just stopped on me and blew it off as nothing. I then took it to a local mechanic in town where they replaced my air filter, spark plugs, and did a mass air flow clean. However only days later my check engine light appeared again along with the message to service the stability track. The jerking, vibrating feeling is still present when I drive also now whenever I turn on my vehicle.

I made a prior complaint with tracking number 11360154. This same problem has occurred again, approximately 22,000 miles after the car was repaired the first time. The clutch is broken again and it broke at highway speed almost causing me to have a severe accident. THE CONSUMER STATED A LEAK OF THE HYDRAULIC FLUID CONTAMINATED THE CLUTCH. THE FRICTION DISC AND PRESSURE PLATE NEEDED TO BE REPLACED.

Engine performance dropped noticeably, tire pressure system alert lighted, and stability track turned off. Then within a short period of time, some 30 minutes, the engine warning light activity (steady). All of this happened shortly after the 3-year warranty expired although I was having some engine roughness a few days before three years. Made an appointment at the Chevy dealership and the issue was diagnosed to a misfire on cylinder #1. Apparently, the insulator around the center electrode of the spark plug separated and slipped down. After a bit of research and asking the dealer for Chevy TSB #PIP5657D, NHTSA TSB #10201263, I was startled to find this is a somewhat frequent-enough problem affecting a number of GM models using 1.4L engine as used in my Cruze. I had a forthright conversation with Chevy dealer that this was a warranty issue as my OnStar alerted me to an emissions system malfunction. I also called GM and ACDelco, the spark plug manufacturer, and they claimed nothing or no issues. This is a safety concern to me. Paid almost $400 to have four spark plugs replaced at 3-years and only 7,000 miles; ACDelco warrants the spark plugs for 7-years or 100,000 miles!. Unacceptable.

The radio stays on full bright after dimming the lights. Then when I stop at a red light and the car shuts off when I release the break my car jumps makes engine makes a it rev up like the switching of the gears or something. And when I am driving the speed limt and press the gas to speed up to pass a car the car does not go faster the RPM' only go up like I am going to blow the motor u.i do not know anything about the

The tires installed August 2020 were 205/55R16 from GoodYear. They were the All Season Assurance Tires. They had travelled about 10,000 miles since install. On November 26, on I 95 SB near mile marker 3 (near GA state line), tread flew past wife’s window and the TPMS system indicated pressure in the right front tire at 1. This sudden issue could have caused a crash or injury. The vehicle is currently at the shop that installed the tires and is being investigated.

The contact owned a 2018 Chevrolet Cruze. The contact stated while driving approximately 68 mph when the contact crashed into a deer, the brake pedal was depressed however the vehicle continued to move forward. The contact stated that he had placed the vehicle in park but the vehicle continued to drive, the contact had to continuedly press the ignition button for the vehicle to turn off. The contact stated no warning lights were illuminated. The contact mentioned that the cruise control was activated at the time of the failure. The contact sustained scrapes on the arms but did not seek medical attention. A police report was taken and the vehicle was towed to a local tow yard where it was diagnosed as destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 119,000. The VIN was not available.