2020 CHEVROLET EQUINOX Complaints

The sunroof drains on my vehicle keep getting clogged with debris even though I don't open the sunroof. I have had to get the drains blown out every 1 to 2 months when I find water in the rear cargo area. Attached are invoices from the dealership showing the work done and how often. An Engineer from GM has determined on April 10th that if these drains are frequently clogged, then it is a "Vehicle Concern". GM says that this is a maintenance issue. However, THEY have been doing this "maintenance" ever 1 to 2 months and the drains keep getting blocked. This can't be right! I don't want mold to grow in my car. A prior Equinox that I owned was "totaled" by my insurance company because water leaked into that car and mold grew in the interior.

[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

In June of 2023 the brake booster vacuum pump failed, I took it to my regular repair shop and paid for it to be repaired. March 1, 2024 I was driving out of town and again the brakes failed, took it to Weimar Chevrolet in Cumberland MD to once again after less than 10,000 miles to be repaired again. Thankfully the dealership coordinated with the original repair shop and was able to do the repair this time at not cost to me (except I had to pay for a rental for 4 days)

On going issue since August 2023. Same issues that a class action suit was filed but did not incude the 2020 model. This has happened in Aug 2023, Oct 2023 and now Feb 2024. Low oil pressure Engine power is reduced I have been towed 3 times I have dealt with Castriota Chevrolet, Hudson FL where I purchased the car who would not speak with me I have dealt with Chevrolet of Milford who claims I only needed an oil change but since August this is the 3rd time this is happening and Jonathan does not return my call I have sent all my Invoices and expenses this has cost since it happened to Chevrolet Corp and filed a complaint but they said there was nothing they could do, this is the case number and contact person Selinda Chevrolet Customer Assistance Service Request Number:[XXX] Phone Number: 1-866-790-5600, Extension: 5912260 I contacted the States Attorney office and they advised I contact you, so here I am. I have photos, invoices and receipts to back up everything and the things there is not enough room to fit in this space. This car is a hazard to me, the drivers on the road, my family and grandchildren I pick up daily. It does not belong on the road or traded in to have someone else have these issues. You do not get any warning, it just happens. The class action suit was for this problem up to 2017 models. This is what is in the suit: The lawsuit stresses that operating a car without sufficient engine oil is dangerous and can lead to an engine fire or an increased risk of accidents. Per the suit, GM itself warns drivers in its owners’ manuals to stop driving if their car’s oil pressure is low, stating that the engine “can become so hot that it catches fire.” The lawsuit goes on to stress that if an affected vehicle’s engine is damaged enough, it could fail to accelerate properly or shut down unexpectedly while the car is being driven. This could lead to an accident or leave drivers and their passengers stranded in an unsafe location, the suit says. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.

Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.

Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!

The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.

My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me