2018 CHEVROLET EQUINOX Complaints

OUR 37 YR OLD SON WHO WAS VISITING FROM OUT OF TOWN FOR THE HOLIDAYS WAS DRIVING ON OUR LOCAL INTERSTATE WHEN HE HEARD A LOUD NOISE IN THE FRONT END AND WHAT HE THOUGHT WAS THE DRIVERS SIDE. HE KNEW HE DID NOT HIT ANYTHING IN THE ROAD OR POTHOLE. THE NEXT THING HE KNEW HE WAS QUICKLY SLIDING TO A STOP. HE DID NOT KNOW WHAT HAPPENED. HE PULLED ONTO THE SHOULDER OF THE ROAD AND SAW THE LEFT FRONT TIRE WAS MISSING, BUT OBSERVED THAT THE FIVE LUG NUTS AND THE CENTER PART OF THE ALUMINUM ALLOY CAST RIM WERE STILL TIGHT AND INTACT ON THE HUB. TWO NEW YORK STATE POLICE RESPONDED AND RETRIEVED THE TIRE, RUBBER STILL FULLY IN TACT, NO BLOW OUT, NO DAMAGE, BUT THE ENTIRE INNER RIM HAD DISINTEGRATED WAS MISSING. THE ONLY PART OF THE RIM LEFT WAS THE CIRCLE AREA THAT THE TIRE HUGS, BASICALLY THE LIP AREA. ALL THE CENTER MASS, SPOKES WERE GONE. LUG NUTS WERE TIGHT..TROOPER SAID IN HIS 28 YRS HE NEVER SAW ANYTHING LIKE THIS AND WROTE IN HIS ACCIDENT REPORT AS CAUSE OF ACCIDENT "FAULTY EQUIPMENT FAILURE". THE VEHICLE STRUCK NOTHING PRIOR, DURING, OVER AFTER THIS EVENT. HAD MY WIFE BEEN DRIVING, SHE PROBABLY WOULD HAVE PANICKED OR WORSE. THIS COULD HAVE EASILY BECOME A MULTI CAR PILEUP WITH INJURIES AND OR FATALITIES. HAVING AN AUTOMOTIVE BACKGROUND AND EXPERIENCE AND UNDERSTANDING BUILDING MY FIRST CAR ENGINE AT AGE 15 YRS OLD IT IS MY BELIEF THAT THIS WAS A FAULTY RIM BASED ON IMPURITIES IN ITS CASTING PROCESS OR A POSSIBLE STRESS CRACK. HAD THIS BEEN BILLET MACHINED ALUMINUM INSTEAD OF CAST ALUMINUM/ALLOY THIS EVENT WOULD NEVER HAD HAPPENED. MY CONCERN IS PUBLIC SAFETY IN REGARDS TO THIS FAILURE, NOT KNOWING IF THIS IS AN ISOLATED INCIDENT OR ARE THERE MILLIONS OF CARS OUT THERE THAT THIS COULD HAPPEN TO, WHICH I KNOW GM WOULD TRY TO SWEEP UNDER THE RUG AS IT WOULD COST MILLIONS OF DOLLARS FOR RECALLS TO REFIT CARS WITH NEWER SAFER RIMS. I HAVE SEVERAL PHOTOS/VIDEO. THANK YOU

TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHEN THE AIR CONDITIONING WAS BEING OPERATED, WHITE SHINY DEBRIS CAME OUT OF THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BOMMARITO CHEVROLET SOUTH (6127 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 487-9800) WHERE THE CONTACT WAS INFORMED THAT THE DEBRIS COULD BE FROM THE OUTSIDE ENVIRONMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE WHITE FLAKES WERE TESTED BY A COMPANY CALLED ANALYTICS CORPORATION WHO INFORMED THE CONTACT THAT THE WHITE FLAKES WAS COMBINED WITH DIFFERENT METALS, WHICH WERE CONSIDERED HAZARDOUS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500. *DT CONSUMER STATED THE DEALERSHIP TOOK THE 2015 EQUINOX AND TRADED IT IN FOR 2018 EQUINOX BUT CONSUMER HAD THE SAME PROBLEM WITH THE NEW VEHICLE POSSIBLE TOXINS.*JB

CAR WILL NOT SHIFT OUT OF FIRST GEAR. GOES UP TO 5000+RPMS AND WILL ONLY GO ABOUT 25 MPH. THEN IT WILL RANDOMLY ACCELERATE WITHOUT YOU HAVING ANY CONTROL OF THE SPEED. CHECK ENGINE LIGHT CAME ON AND THE GEAR INDICATOR D FLASHED. DEALERSHIP CLEARED THE CODE AND COULD NOT REPLICATE THE ACTIONS. WE DROVE THE CAR ABOUT 30 MILES AND IT HAPPENED AGAIN WITHOUT THE CHECK ENGINE LIGHT COMING ON. WE VIDEOED WHAT HAPPENED. DEALERSHIP COULD NOT REPLICATE AGAIN BUT STILL ARE WORKING ON IT. THEY HAVE CALLED CHEVY IN TEXAS AND THERE MAY BE AN ONGOING TRANSMISSION ISSUE WITH THIS MODEL. GM TECH ASSIST SITED SIMILAR ISSUES HAVING DEBRIS IN TRANSMISSION VALVE BODY. DEBRIS WILL CLEAR AND GET TRAPPED IN FILTER AS DESIGNED. THIS OCCURRED DRIVING ON A COMBINATION OF HIGHWAY, CITY STREETS,AND COUNTRY ROADS. VEHICLE HAS 5100 MILES TO DATE.

AFTER THE FIRST SNOW, DRIVING WITH MY NEW EQUINOX THE SLUSH BUILT UP INSIDE THE WHEEL-WELLS AND AFFECTED THE DRIVING. MY CAR SHIMMIED WHILE DRIVING AT ANY SPEED, AND I HAVE TO STOP AND CHOP OUT THE ICE AROUND THE TIRES AND SPRING ABOVE THE TIRE, WHICH IS VERY CLOSE TO THE TIRE. IT SEEMS TO BE THE "FABRIC" THAT THE WHEEL-WELL IS MADE FROM. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER SUV I HAVE DRIVEN IN WINTER. NOW THAT I HAVE OWNED IT A WHILE AND TODAY IS THE FIRST REAL SNOW OF FALL, IT IS CONTINUING TO DO THIS. I CALLED THE DEALER TODAY AND THEY SAID THAT ALL DAY TODAY THEY HAVE BEEN DEALING WITH CUSTOMERS AND THIS ISSUE.

THE DRIVER INFORMATION CLUSTER DIC GOES BLANK AND FLICKERS ON AND OFF INTERMITTENTLY WHILE THE VEHICLE IS IN OPERATION. THIS IS A OCCURRENCE THAT HAPPENS FREQUENTLY WHEN THE VEHICLE IS IN OPERATION AND AT IDLE/STOP.

[email protected] MAY 25, 2018, 8:42 AM TO ME EMAIL ID# T1EM01CAC (DO NOT DELETE/ALTER THIS LINE) ================================================== DEAR JOEY, THANK YOU FOR CALLING CHEVROLET WITH REGARD TO YOUR 2018 CHEVROLET EQUINOX. FOR YOUR REFERENCE, YOUR CASE NUMBER FROM OUR CONVERSATION TODAY IS 8-4188760340. I APPRECIATE THE OPPORTUNITY TO ASSIST YOU. CHEVROLET CUSTOMER ASSISTANCE CHEVROLET HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE RUN OUT OF GAS BECAUSE YOU CANNOT TRUST THE FUEL GAUGE. IT WILL NORMALLY TAKE 10 GALLONS TO FILL A TANK THAT HOLDS 15 GALLONS AND IT SHOWS EMPTY.

VEHICLE WAS INVOLVED IN COLLISION OF THE REAR END AND FRONT END ....AIR BAGS SMOKED BUT DID NOT DEPLOY. VEHICLE WAS STOPPED WHEN REAR ENDED AND THEN HIT STATIONARY CAR IN FRONT WHILE TRAVELING ON CITY STREET

THE CURRENT LOCKED-IN WALL-MOUNTED SHOULDER SAFETY STRAPS ARE VERY UNCOMFORTABLE AND POSSIBLY DANGEROUS FOR A SHORT PERSON. PREVIOUSLY WE OWNED A 2012 EQUINOX, AND BEING UNDER 5'2" TALL, I USED THE WALL-MOUNTED SHOULDER STRAP "SLIDER" ADJUSTMENT TO COMFORTABLY ADJUST THE SEAT BELT HEIGHT IN BOTH THE DRIVER AND FRONT PASSENGER SEATS. WE NOW OWN A 2018 EQUINOX, AND IT NO LONGER HAS THE "SLIDER" HEIGHT ADJUSTMENT (WALL-MOUNTED). IT ONLY HAS THE LOCKED-IN SHOULDER STRAP. THE SHOULDER STRAP RESTS AGAINST THE SIDE OF MY NECK, AND FEELS AS IF IT IS RUBBING OR CUTTING INTO MY NECK. NOW, INSTEAD OF THE SHOULDER STRAP HEIGHT BEING ADJUSTABLE, THE PASSENGER SEAT HEIGHT IS ADJUSTABLE (THE DRIVER SEAT HEIGHT PREVIOUSLY WAS ADJUSTABLE). WHILE THE ADDITIONAL VISIBILITY IS HELPFUL, THE SHOULDER STRAP STILL FEEL AS IF IT IS RUBBING OR CUTTING INTO MY NECK. TO ALLEVIATE THE PROBLEM, WHEN I AM DRIVING (USING BOTH HANDS, AS I ALWAYS DO), THIS IS NOT POSSIBLE, SO I TRY TO WEAR A SHIRT WITH A COLLAR TO TUCK THE STRAP UNDER. THIS IS NOT MUCH BETTER. WHEN I AM A PASSENGER, I EITHER HOLD THE SHOULDER STRAP WITH MY HAND, OR PUT MY FOREARM UNDER THE SHOULDER STRAP, BUT STILL KEEP THE STRAP OVER MY SHOULDER. WHILE I MAY RISK A BROKEN HAND OR ARM WITH THESE METHODS, IT IS PREFERABLE TO RISKING A POSSIBLE BROKEN NECK.

WHEN DRIVING AT NIGHT, IF YOU PUT THE CAR IN REVERSE THEN PUT IT BACK INTO DRIVE THE RADIO DISPLAY IS REAL BRIGHT, LIGHT IS IN DAYTIME MODE. AS LONG AS YOU DON'T PUT IT IN REVERSE THE DISPLAY IN IN NIGHT MODE. THE LIGHT IS REAL ANNOYING WHEN DRIVING AT NIGHT.THE DEALER SAID THERE IS NOTHING THEY CAN DO ABOUT IT. GM TECH SAY I WILL HAVE TO LIVE WITH IT. IT IS LIKE SOMEONE SHINING A LIGHT IN YOUR EYES. WOULD LIKE TO SEE IF SOMETHING CAN BE DONE ABOUT IT. THEY SAID ALL 2018 EQUINOX WITH 7 INCH SCREEN IS THAT WAY

TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE FUEL LINE FAILED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. IMMEDIATELY AFTER, AN EXCESSIVE AMOUNT OF FUEL SPILLED ONTO THE GROUND FROM THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. GENERAL MOTORS ROADSIDE ASSISTANCE WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.