2018 CHEVROLET EQUINOX Complaints

Back wiper stopped working while it was on. Wiper arm is stuck straight up on back window. Back wiper motor got extremely hot still trying to work with the car ON or OFF. Would make a clicking sound every 30secounds 24/7 and would drain the battery dead. No power.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the service restraint error message was displayed. The dealer was made aware of the failure but provided no assistance. The vehicle was taken to an independent mechanic where it was diagnosed with a front passenger's seat air bag sensor failure. The contact was informed that the front passenger's seat air bag sensor needed to be replaced. The vehicle was repaired. The contact stated that the parts were on back order. The manufacturer was made aware of the failure. The contact reported the failure using the report by phone using the manufacturer's automated system. The failure mileage was approximately 56,744.

I am an investigator w/ the Medical Examiner's office in Dallas, TX. We are investigating the death of an individual who was inside a 2018 Chevy Equinox that was "rebuilt." During the minor accident, the steering wheel airbag deployed, but exploded and shot many large pieces of debris and shrapnel at the decedent's face. Ultimately leading to her passing. After the examination, a large piece of metal w/ a serial number was located. [XXX]. We are working alongside Dallas PD VHU for this crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In my chevy equinox 2018 my vacuum pump and brake booster failed when I was driving and I could not brake. I slid into the gravel side of the road on the 138, luckily there were not alot of traffic at the time cause I would have caused a major accident. Never had any braking issue till now. Now this is a major financial hardship on me to fix this issue that should have not happened if it got recalled to fix this issue on this certain model. No lights, no indicator lights or anything came on either which was scary. And I have no problems or any other issues with the equinox. It just failed all of a sudden.

While I was getting off the freeway, my vehicle displayed the “Service Brake Assist” warning. When I attempted to brake, the brake pedal became extremely hard and would not respond normally. The vehicle would not stop normally when I pressed the brake pedal. I was almost involved in a crash because I could not brake as expected. I had to use the emergency parking brake to help bring the vehicle to a stop and avoid a collision. Component/system: The exact failed component is UNKNOWN. Based on the “Service Brake Assist” warning and the extremely hard brake pedal, I am concerned there may be a problem with the brake-assist system, vacuum system/vacuum pump, brake booster, or related components. The vehicle is available for inspection upon request. Safety risk: This created a serious safety hazard because I temporarily could not stop the vehicle normally while exiting a freeway. I was almost involved in a crash and had to use the emergency parking brake to help stop the vehicle. Dealer/service confirmation: UNKNOWN at this time. The problem has not yet been confirmed by a dealer or independent repair facility. Manufacturer/police/insurance inspection: UNKNOWN/No inspection has been performed by the manufacturer, police, or insurance representative at this time. Warning/message: The vehicle displayed “Service Brake Assist.” The warning appeared before/during the braking problem. At the same time, the brake pedal became extremely hard and difficult to press normally. I am requesting that NHTSA investigate this incident along with other complaints involving 2018 Chevrolet Equinox vehicles experiencing “Service Brake Assist,” hard brake pedals, loss of brake assistance, and suspected vacuum-pump/brake-assist failures. I am concerned that this may be a safety-related defect that could cause a loss of braking assistance and increase the risk of a crash. I request that NHTSA determine whether further investigation or a safety recall is warranted.

While driving, the vehicle experienced a sudden, catastrophic loss of engine power accompanied by severe engine shaking, reduced acceleration, and a lit Check Engine / ESC light. The vehicle was towed to a technician who diagnosed a complete dead misfire in Cylinder 4. Upon detailed inspection, the ground electrode/tip of the spark plug had broken off inside the combustion chamber while the engine was running. The free-floating metal fragment severely gouged the piston crown and scored the cylinder wall, resulting in a total loss of compression and catastrophic engine failure at just under 51,000 miles. This unexpected engine failure causes an immediate and dangerous loss of motive power while operating in traffic, creating a severe crash hazard for passengers and surrounding motorists. This issue appears to stem from a known component defect (GM Technical Bulletins PIP5657C & 21-NA-255) related to premature spark plug failure and low-speed pre-ignition (LSPI) in the 1.5L turbo engine.

The car had a engine code of P171d my safety and others was put at risk because of the vehicle malfunction while not able to drive after the light turn green or keeping maintaining a searching speed. The engine code was confirm at the dealership while getting serviced. The engine light up here, two days before going to the dealership to get it serviced.

I own a 2018 Chevrolet Equinox. While driving at highway speed, the brake pedal suddenly became completely rigid and could not be depressed. The engine continued running normally, there were no warning lights, and I had to coast into a parking lot because I was unable to brake normally. The vehicle was towed to a Chevrolet dealership. The dealership diagnosed a failed vacuum brake booster and replaced the brake booster at my expense. After the repair, the exact same safety issue occurred again while I was driving at approximately 25 mph. The engine was running normally, there were again no warning lights, and the brake pedal instantly became rock hard and would not depress. The repair did not resolve the condition, and I no longer believe the vehicle is safe to operate. I am reporting this because the same loss of brake assist occurred before and after the dealership’s repair.

My granddaughter was driving the vehicle and experienced a catastrophic engine failure while driving down the road. Warning messages and audible sounds began and said to turn off the vehicle immediately. The brakes completely stopped working at that point. She pulled over immediately and called to ask what she should do. She was approximately 1/2 mile from home and she drove approximately 10mph to her driveway, pumping the brakes helped get the vehicle to her driveway. The vehicle was then towed to the dealership.

The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the transmission was slipping and shifted hard. Additionally, while on an incline, the vehicle failed to get up to speed. The contact associated the failure with NHTSA Campaign Number: 20V668000 (Power Train). The vehicle was driven in LIMP Mode back to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,381.