2021 CHEVROLET EXPRESS Complaints

The fuel pump power control module in this vehicle has caused the fuel pump to fail or operate intermittently, interrupting the flow of fuel to the engine. When the engine does not receive adequate fuel, the vehicle has unexpectedly stalled. This has happened several times. At times has seen a check engine light or experienced a rough running engine. The vehicle may also be A vehicle stall without warning could increase the risk of a crash, especially at high speeds. This vehicle has been taken to a GM or Chevrolet service center twice for this problem. The first time, the fuel pump module was replaced. The second time, there was wiring that was bad that had to be traced down that was related to the fuel pump module failing. It has now happened a third time, while driving down the road, the vehicle suddenly shuts off. It has less than 5,000 miles on the engine. This vehicle has been out of service to the owners for an inordinate amount of time since ownership. It was in the shop 38 days the 2nd time. It is now taking a very long time with GM customer care for them to even find a place to work on it and to have it towed there. This has happened several times. I have created a log of events. I will enter the first time that this happened below and then provide other data.

While driving engine inexplicably shut off leaving us without power steering or brakes and unable to safely navigate off of the roadway. Fault: Fuel Pump Control Module GM representative stated they are seeing numerous failures of these components

The contact rented a 2021 Chevrolet Express. The contact stated that while driving approximately 30 MPH, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The vehicle was slowed to 10 MPH for the contact to regain control of the steering wheel. The vehicle was later towed to the local dealer who diagnosed that the steering gears were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 23.

TPS monitoring system displayed front right tire pressure low. Seconds later tire blew-out where sidewall meets tread. We luckily were traveling at low rate of speed (25mph). This is new van with 100 miles on it.