2017 CHEVROLET SILVERADO 1500 Complaints

I had our pick up inspected today and the mechanic asked about our brakes being hard to push. I explained It has been that way for some time. He informed me that GM had a recall for this safety issue but as of this moment it doesn’t cover our specific pick up. The recall reference number is: 19V645000. GMS number for the recall is N192268490. I called and filed a complaint with Chevy complaint #[XXX]. Any assistance with this safety issue would be greatly appreciated. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, her husband swerved to avoid an oncoming vehicle and simultaneously depressed the brake pedal, but the vehicle failed to respond as needed. The contact's husband pulled to the side of the road and inspected the vehicle. The contact husband noticed that there was smoke coming from the front driver's side brakes and the brake calipers and the front driver's side tire was significantly hot. The contact stated that the failure recurred while driving, and the vehicle responded as needed when the brake pedal was depressed down to the floorboard. The vehicle was taken to an independent mechanic, where the brakes and the brake calipers were replaced; however, the failure recurred within a week. The vehicle was taken back to the independent mechanic, where the brake pads, the rotors, and the brake calipers were replaced. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) which the contact related to the failure. The local dealer was contacted but informed the contact that they could not perform the recall repair because an independent mechanic had previously serviced the vehicle. The contact contacted Joe Bullard Chevrolet (2900 Government Blvd, Mobile, AL 36606) and Terry Thompson Chevrolet, INC. (1402 US-98 E, Daphne, AL 36526), who informed the contact that they could not assist because the first dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 130,000. Parts distribution disconnect.

Code: P2635 Fuel pump ‘A’ low flow/ performance It only happens when it’s warm outside. It was doing this last summer and during the winter it stopped now it’s 80 degrees + outside it’s throwing the code again

Transmission (6L80) torque converter failed at 76k miles. The transmission has never shifted well but was told that’s how they shift. Vehicle is not used for towing. And all scheduled maintenance was followed. While driving down the road the transmission suddenly started shuttering and jerking. Luckily, I was able to make it to a transmission shop who confirmed the torque converter was shot. Called Chevy dealer and the service rep advised that there is a reason they have 30 of those transmissions on the shelf right now, it’s a known issue. Unfortunately, it’s outside the warranty. Transmission has already been replaced with a remanufactured 6L80. 500 miles after the new transmission installed, the torque converter went out again. Another 6L80 is scheduled to be put in. This transmission is unreliable and went out while driving down the highway. No warning lights ever came on to indicate any issues.

Rear window drefroster began smoking. Pulled over and exited truck noticed defroster was glowing red. Window then shattered. This is a power slide window. Drivers side.

Torque converter clutch system stuck in “off”; and won’t engage when commanded by system…this is apparently a known and common issue. Causing gears to not engage properly and a safety hazard when driving on freeway and higher speeds.

While driving, I heard a loud "pop". When I arrived at work, I saw that the rear windshield, on the passenger side, was shattered.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the braking effort was increased while depressing the brake pedal, causing the braking distance to be extended. No warning light was illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Was in truck moving it to a different spot in my driveway so my daughter could get her car out, got out of truck and shut the door and back window shattered.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving approximately 50 MPH, the power steering assist warning light illuminated, and the vehicle lost power steering functionality. The contact stopped the vehicle. The contact had not turned the vehicle off however, the power steering functionality returned. The contact stated that prior to the failure, the vehicle lost electrical power intermittently while driving various speeds. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 170,000.