2011 CHEVROLET SILVERADO 1500 Complaints

LARGE CRACK ON UPPER LEFT HAND SIDE OF PASSENGER SIDE AIRBAG DASHBOARD. TRUCK USED ON HARD SURFACE ROADS. TRUCK IS PARKED IN GARAGE. CRACK SHOWED UP WITHOUT MALICE. CONCERNED ABOUT POSSIBLE DASHBOARD SHATTERING IF AND WHEN AIRBAG IS DEPLOYED IN THE EVENT OF A COLLISION CAUSING HARM TO DRIVER/PASSENGERS.

CHEVROLET DOES NOT HAVE REPLACEMENT AIRBAGS FOR 2011 CHEY SILVERADO, DESPITE THE RECALL. NEED INFORMATION ON HOW TO FIND REPLACEMENTS ASAP.

TAKATA RECALL--CALLED CHEVROLET DEALERSHIP (KEN WARE CHEVROLET, NORTH BEND, OR) TO SCHEDULE A REPAIR/FIX AND WAS TOLD BY THEIR SERVICE DEPARTMENT THEY WOULD NOT FIX BECAUSE OF TAKATA BANKRUPTCY.

TAKATA RECALL: I AM DEEPLY CONCERNED THAT THERE IS AN ACTIVE RECALL FOR MY TRUCK THAT NEITHER CHEVROLET, OR TAKATA IS CONCERNED ABOUT. THE SAFETY OF MY WIFE AND INFANT SON COULD BE AT RISK DUE TO A KNOWN DEFECT IN THE AIRBAGS, AND APPARENTLY THAT IS ALRIGHT WITH CHEVROLET AND TAKATA, BECAUSE BOTH COMPANIES ARE POINTING THE FINGER AT EACH OTHER AND ARE NOT WORRIED ABOUT THE SAFETY OF THEIR CONSUMERS! WEISNER CHEVROLET IN HUNTSVILLE, TX TOLD ME THIS MORNING THAT THEY KNOW ABOUT THE RECALL, BUT CANNOT DO ANYTHING ABOUT IT. THIS IS UNACCEPTABLE! I WANT TO BE ABLE TO KNOW THAT MY YOUNG FAMILY AND I ARE SAFE IN THE VERY EXPENSIVE VEHICLE THAT I PURCHASED FROM CHEVROLET, AND AM VERY UPSET WITH THE LACK OF GIVE A [XXX] THAT EITHER COMPANY IS DISPLAYING ABOUT THE FACT THAT MY FAMILY IS CURRENTLY NOT SAFE IN ONE OF THEIR VEHICLES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CALLED SINCE THE CONTACT CHECKED WITH NHTSA AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL WAS RECEIVED ON JULY 2016 AND DESPITE CHECKING WITH DEALER TWICE I STILL DO NOT HAVE A DATE FOR ESTIMATE FOR WHEN IT WILL BE FIXED.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). MY AIR BAG LIGHT HAS CONTINUED TO FLASH ON AND OFF "SERVICE AIR BAG" SINCE AUGUST 2015 @ 34,147 MILES. VEHICLE WAS PURCHASED AND SERVICED PREVIOUSLY BY KUNI CHEVROLET SACRAMENTO CA. THEY STATE THERE IS NO RECORD OF MY VEHICLE, BUT THEY CONTINUE TO SEND ME MAILER REQUEST SERVICE OTHER THAN THE OUTSTANDING RECALL# [XXX]: ALSO FILED A COMPLAINT WITH GENERAL MOTORS CASE #[XXX] WHERE AS [XXX] HAS STATED GENERAL MOTORS HAS NO KNOWN ISSUES WITH AIR BAGS. I HAVE CONTACTED KUNI CHEVROLET SEVERAL TIMES REQUESTED A PHONE CALL FROM BOTH SERVICE MANGER AND GENERAL MANAGE WHICH CONTINUES TO BE IGNORED. I UNDERSTAND THAT THIS SHOULD HAVE BEEN RESOLVED IN A REASONABLE LINK OF TIME. IT HAS BEEN GOING ON FOR YEARS AND THEY ARE NOT TAKING RESPONSIBILITY . MY QUESTION TO YOU IS WHAT ARE MY OPTIONS? THANK YOU [XXX]12/04/2017 *DL

THE DASH ON MY 2011 CHEVY SILVERADO LT HAS NUMEROUS CRACKS BOTH ON THE VISIBLE PARTS, BUT MORE IMPORTANTLY AROUND THE BOLTS AND SCREWS THAT FASTEN IT IN PLACE. MY CONCERN IS THAT IT IS NO LONGER STRUCTURALLY SOUND AND THAT IT COULD FAIL CAUSING INJURY. THIS DASH HOUSES THE PASSENGER SIDE AIR BACK AND IT HAS TWO CRACKS THAT TOUCH THE AIR BAG. IT IS MY CONCERN THAT THIS IS A SAFETY ISSUE. THE DASH IS VIRTUALLY CRACKED FROM ONE IN TO THE OTHER AND THE VEHICLE ONLY HAS 64,000 MILES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO AUTOMATION CHEVROLET DORAL DEALER, LOCATED AT 1201 NW 89TH CT, DORAL, FL 33172, PHONE: (786) 331-3835, WHERE IT WAS REJECTED TO BE SERVICED DUE TO THE REMEDY PART NOT AVAILABLE FOR THE REPAIR AND WAS INFORMED THAT HE SHOULD WAIT ON A SECOND NOTICED WHEN THE PART BECOME AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

TAKATA RECALL I HAVE PURSUED THROUGH THE CHEVROLET DEALERSHIPS FOR OVER A YEAR A REMEDY TO THE AIRBAG RECALL. MY UNDERSTANDING IS THAT THEY WERE TO PROVIDE A FREE REPAIR OR REPLACEMENT OF THE AIRBAG INFLATORS. EVERY TIME I HAVE CALLED TO GET A REPAIR SCHEDULED, THEY HAVE EITHER TOLD ME THAT THE REPAIRS ARE NOT AVAILABLE, OR THAT THE PARTS AREN'T CURRENTLY AVAILABLE, AND THEY WILL CALL ME WHEN THEY ARE. EVERY TIME I FOLLOW UP ON THAT CALL, THEY SEEM TO NOT HAVE MY INFORMATION. I JUST READ SOMETHING ONLINE SAYING THAT THEY WERE SUPPOSED TO HAVE A FINAL DECISION FROM THE NHTSA IN AUGUST 2017 REFERENCE MY VEHICLE AND OTHERS. IT IS NOW NOVEMBER, I RECEIVED ANOTHER RECALL NOTICE IN THE MAIL RECENTLY, AND STILL THE CHEVROLET DEALERSHIPS ARE NOT COOPERATING IN THE REPAIR PROCESS.