2012 CHEVROLET SILVERADO 1500 Complaints

I have received a recall letter from General Motors regarding recall # N212328800, NHTSA campaign ID number 21V054. The letter was dated last February of 2021 and received shortly thereafter. The letter specifically states that I am to receive a second letter advising when the parts are available and requesting that I take my vehicle to a Chevrolet dealer. As of today, January 17, 2022, I have not received any such letter. I am writing to advise you of GMs totally unacceptable response to this instance of the Takata airbag recall. I have checked with Chevrolet dealers in my area and am being told that I can come to their lot and they will order the parts and THEN call me when they are ready to do the work. This response is contrary to the way the letter states that the recall will be handled and is confusing to customers. Please investigate and get GM back on track. I would also appreciate an email from someone at GM advising when the airbag parts will be available or if they are already available. I can be reached by email at [XXX]. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Dash Board of my vehicle has cracked around the area of my air bag. Worried that my air bag will not work properly if ever in an accident. No dash board should crack! Either the material's used when made were not as durable as they should be. Truck has been maintained in excellent condition since it was bought from dealership. No inspection, no safety lights on, no warning lights on. As being the original owner and seeing this worries me and my safety. NO DASHBOARD SHOULD NEVER CRACK/SPLIT.

vehicle has extreme rust rot to both frame rails and cross member near the gas tank. vehicle has 88000 miles

The following recall has not been resolved within a timely manner: N212328800 Front Passenger Airbag Takata Inflator - Priority Group 10

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that after the dealer performed the NHTSA Campaign Number: 21V051000 (Air Bag) recall repair, the dashboard was cracked on the corner of the passenger’s side air bag compartment. The contact was concerned that the air bag might deploy due to the crack. The dealer was made aware of the failure but informed the contact that he was responsible for the cost to replace the dashboard. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that due to the age and mileage of the vehicle; the manufacturer was not responsible for the damage to the dashboard. The contact had also signed a waiver prior to the recall repair. The failure mileage was 101,194.

Chevy refuses to replace the recalled Takata airbags currently under recall without doing a “full vehicle inspection” and providing us with a “list of repairs that must be made” before the airbag can be ordered or replaced. Note: The is nothing wrong with our truck. They say this is their standard operating procedure for this recall and it requires two full day appointments: one for the inspection and one for the recall repair. They refuse to order the replacement airbag until the inspection has been completed and any repairs Chevy deems “necessary” are complete. This seems to me to be extortion, i.e. we have to keep a defective airbag or comply with their inspection and any repair/payment for anything they deem “necessary.”

Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags). The contact took the vehicle to the local dealer for the recall repair. While the mechanic was inspecting the vehicle, the contact was informed that while performing the recall repair on the passenger’s side frontal air bag, there could be potential damages to the dashboard that the dealer would not be responsible for repairing, replacing, or reimbursing the contact for any damages. The contact felt that was not right and did not want the recall repair performed if neither the dealer nor the manufacturer would not repair nor reimburse the contact for damages made to the dashboard. The vehicle was not repaired. The manufacturer was made aware of the issue and agreed with the local dealer. The contact had not experienced a failure. Parts distribution disconnect.