2012 CHEVROLET SUBURBAN Complaints

TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING WITHIN 2-5 MPH AND ATTEMPTING TO PARK WITH THE STEERING WHEEL TURNED TO RIGHT, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO ANOTHER VEHICLE THAT WAS PARKED. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS STILL OPERATIONAL. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT CURRENTLY SUBJECTED TO NHTSA CAMPAIGN NUMBER: 12V112000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

DASH BOARD CRACKING NEXT TO AIRBAG AND ABOVE INSTRUMENT PANEL. CRACKING BEGIN END OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. I UPLOADED 2 IMAGES.

"SERVICE AIR BAG" WARNING ON DASH WHILE DRIVING ON HIGHWAY. WARNING HAS STAY ACTIVE SINCE THAT TIME. NO CODES FOR EXPLANATION FOUND.

WHILE DRIVING ON THE HIGHWAY I HEAR A POP AND NOTICE A PIECE MISSING OUT OF MY DASH ABOVE THE AIRBAG AND THEN BEGIN TO NOTICE THE CRACK IN THE DASHBOARD RUN ACROSS THE DASH TO THE DRIVERS SIDE. I HAVE NOTICED OTHER COMPLAINTS ABOUT GM DASHBOARD AND BELIEVE THIS IS A SAFETY HAZARD DUE TO THE CRACK BEING AT THE AIRBAG AND RUNNING ALL THE WAY ACROSS THE DASHBOARD. IF THE AIRBAG DEPLOYED IT COULD SEND HALF OF THE DASHBOARD INTO THE FRONT SEATS OF THE VEHICLE.

ABOUT 6 MONTHS AGO, I NOTICED A CRACK IN THE DASHBOARD AT THE TOP LEFT CORNER OF THE PASSENGER AIRBAG. A FEW DAYS LATER, A SMALL CRACK APPEARED ON THE DRIVER'S SIDE OVER THE INSTRUMENT CLUSTER. WITHIN JUST A FEW DAYS, THAT SMALL CRACK GREW APPROXIMATELY 6 INCHES AND IS NOW ON THE HUMP OVER THE CLUSTER.

WHEN MY CHEVROLET SUBURBAN 2012 IS LOCKED USING THE KEY FOB OR REMOTE START, A PERSON INSIDE THE CAR CANNOT UNLOCK THE DOORS OR TAILGATE FROM THE INSIDE (VIA THE DOOR UNLOCK BUTTONS NEAR THE DOOR HANDLES OR THE TAILGATE BUTTON) TO GET OUT OF THE CAR. EXAMPLE, PARENT ACCIDENTALLY LEAVES CHILD IN CAR, EXITS CAR, USES FOB TO LOCK DOORS; CHILD NOW CANNOT UNLOCK THE DOOR OR TAILGATE USING THE UNLOCK BUTTONS BY THE DOOR HANDLES NOR BY USING THE TAILGATE OPEN BUTTON. THE PERSON INSIDE THE CAR IS LOCKED INSIDE AND CANNOT EXIT IF THEY DO NOT HAVE A KEY WITH WHICH TO TURN ON THE CAR OR A FOB WITH WHICH TO UNLOCK THE CAR. WHEN THE CAR IS LOCKED WITH THE FOB A PERSON INSIDE THE CAR CANNOT GET OUT OF THE CAR USING ANY BUTTON OR HANDLE INSIDE THE CAR. THIS OCCURRED WHEN THE VEHICLE WAS PARKED AND THE IGNITION OFF. TWO ADULTS TESTED THIS MULTIPLE TIMES AND TRIED ALL POSSIBILITIES TO UNLOCK AND GET OUT OF THE CAR FROM THE INSIDE WHEN IT HAD BEEN LOCKED BY FOB OR REMOTE START. I HAVE A VIDEO DEMONSTRATING THIS WHICH I AM HAPPY TO SHARE, BUT BELIEVE THAT I CANNOT UPLOAD BELOW AS IT IS NOT ONE OF THE PERMITTED FORMATS.

CRACKING DASHBOARD POSES A SAFETY THREAT TO PEOPLE INSIDE THE VEHICLE AS WELL THE DRIVER IN LACK OF DEPLOYMENT OF THE FRONT AIRBAGS. HAS HAPPENED ON MULTIPLE VEHICLES OF THIS YEAR.

FRONT DASHBOARD IS CRACKING AROUND INSTRUMENTAL PANEL AND AROUND DRIVERS SIDE AIRBAGS.

WHEN DRIVING THE VEHICLE, THIS MOSTLY OCCURS ON SURFACE STREETS, THE STABILITRAK LIGHTS WILL COME ON AND THEN SHUT OFF. THE PROBLEM HAS PROGRESSED AND THE LIGHTS WILL NOW COME ON AND THEN BLACK OUT THE DASHBOARD. THE CAR HAS EVEN COMPLETELY LOST POWER WHILE DRIVING AND THEN COME BACK ON. THIS IS QUITE TERRIFYING! THE BATTERY HAS BEEN REPLACED AND IS BRAND NEW. THE ONLY TIME THE CAR LOST POWER ON THE HIGHWAY WAS WHEN THE CAR WAS MOVING AT A SLOWER RATE OF BETWEEN 30-50 MPH.

WHEN TRYING TO START PUT SUV THE KEY GWYS STUCK AND WON'T TURN AFTER THIS STARTED HAPPENING OUR STABILITY CONTROL SENSOR STARTED GOING OFF. IT USED TO TURN OFF ONE U SHUT OFF THE SUB BUT NOT IT'S ALWAYS ON. AND THE KEY WON'T TURN UNLESS U WIGGLE IT.