2017 CHEVROLET SUBURBAN Complaints

VEHICLE DASH AND HEADLIGHTS TURN OFF WHILE DRIVING, ENGINE STALLS AND DIES, POWER STEERING BECOMES INOPERATIVE. TRANSMISSION POPS OUT OF GEAR AND FREEWHEELS. SERVICE STABILITRACK LIGHT. VERY DANGEROUS SITUATION FOR MY WIFE AND 5 KIDS WHEN THIS HAPPENS ON CURVY BACKROADS AT NIGHT LIKE JUST HAPPENED LAST NIGHT! THIS IS ALSO THE SAME PROBLEM AS OUR PREVIOUS CHEVY TAHOE SO WE KNEW THE PROBLEM WAS LIKELY RELATED TO POOR QUALITY BATTERY CABLES THAT ARE DEGRADING PREMATURELY. THIS SHOULD NOT BE HAPPENING ON A 3-4 YEAR OLD VEHICLE. AFTER SEARCHING A GM WEB FORUM AND FINDING OTHER PEOPLE COMPLAINING ABOUT THE SAME ISSUE, THERE WAS A REFERENCE TO GM TSB 18-NA-161 ON THIS EXACT ISSUE I AM ABSOLUTELY AMAZED THAT GM HAS NOT DONE A RECALL ON THIS YET, AS IT IS A MAJOR SAFETY FAILURE LIKELY TO CAUSE A CRASH AND POTENTIALLY A FATALITY. I CHECKED THE TIGHTNESS ON THE CONNECTIONS BY HAND, WHICH WERE BOTH VERY TIGHT, THEN I RESEATED AND TORQUED THE BATTERY TERMINAL CONNECTION. I MEASURED THE RESISTANCE ACROSS THE POWER JUMPER, LUG TO LUG. THIS IS GM PART NUMBER 84494554, AND I MEASURED 0.3 OHMS ACROSS THIS LITTLE SECTION OF WIRE AT MULTIPLE POINTS ON THE LUGS. TRIMMING BACK THE INSULATION AND CONTINUING THE MEASURE, THE HIGHEST RESISTANCE APPEARS TO BE COMING FROM THE WIRE TO THE LUG CONNECTION AT THE FUSE BUS, AND NOT THE CRIMP CONNECTION AT THE BATTERY TERMINAL, AND NOT THE BOLTED CONNECTION TO THE BUS. THERE WERE SOME STRANDS BROKEN AT THIS CONNECTION. I MADE AND ADDED A TEMPORARY JUMPER OF THE SAME WIRE GAGE, AND THE RESISTANCE ACROSS THE SAME MEASURED POINTS DROPPED TO 0.0 OHMS. ABSOLUTELY A MAJOR SAFETY ISSUE IF THE VEHICLE SUDDENLY DIES WITHOUT WARNING. I CAN SEE THIS SAME ISSUE HAPPENING ONCE, I FORGAVE GM ONCE YEARS AGO, BUT WITH THE SAME ISSUE HAPPENING TO TWO DIFFERENT VEHICLES 8 MODEL YEARS APART, THE SAFETY OF MY FAMILY IS TOO IMPORTANT TO BUY GM PRODUCT IN THE FUTURE.

AFTER APPLYING AND RELEASING THE BRAKE PEDAL AT A SLOW SPEED TO COME TO A STOP THE BRAKE PEDAL FELT HARD AND VEHICLE FELT LIKE IT WOULD NOT STOP. I HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR BUT THE VEHICLE WOULD STILL SLOWLY ROLL AND THEN FINALLY COME TO A STOP. I TOOK IT TO THE DEALER AND THEY TOLD ME IT'S THE VACUUM PUMP AND OIL LINES. I DID A GOOGLE SEARCH AND FOUND THAT GM HAD A RECALL BACK IN 2018 ON 2014-2018 MODELS LIKE MINE HOWEVER, I WAS NEVER NOTIFIED AND IF YOU SEARCH MY VIN IT SAYS NO RECALLS AVAILABLE. HOW IS THIS POSSIBLE??? I AND MY FAMILY COULD HAVE BEEN SERIOUSLY INJURED OR INJURED OTHER PEOPLE IN A CRASH!

THE A/C CONDENSER EXPERIENCED A PREMATURE FAILURE, LOOSING ALL THE FREON. THIS IS A KNOWN ISSUE AND CHEVY HAS A SPECIAL PROGRAM TO ADDRESS THE ISSUE FOR A SELECT NUMBER OF VEHICLES. HOWEVER, MY VEHICLE IS NOT COVERED UNDER THIS RECALL EVEN THOUGH I HAVE THE SAME PROBLEM AS THE ONES COVERED UNDER THE RECALL. THIS IS AN ENVIRONMENTAL CONCERN AS WELL AS A SAFETY ISSUE AS IT CAN CAUSE WINDOW FOG. CHEVY NEEDS TO STEP UP AND PAY TO FIX THE ISSUE FOR ALL THE AFFECTED VEHICLE'S. IN ADDITION, THE FRONT COLLISION WARNING SYSTEM IS A JOKE, ITS INCONSISTENT AND RARELY WORKS.

VEHICLE WAS TURNING AT A "T" INTERSECTION INTO ONCOMING TRAFFIC. WHEN CRANKING ON THE STEERING WHEEL TO TURN LEFT AND ACCELERATE, VEHICLE STEERING WHEEL JAMMED UP. THANKFULLY, VEHICLE WAS ABLE TO KEEP DRIVING & CLEAR INTERSECTION BEFORE APPROACHING CARS ARRIVED. UPON RESTARTING VEHICLE MEMORY SYSTEMS IN VEHICLE WERE ERASED AND AN ERROR MESSAGE FLASHED STATING TO ROLL DOWN THEN BACK UP DRIVER SIDE AND PASSENGER SIDE WINDOWS. LATER THAT EVENING WHEN PUTTING VEHICLE INTO REVERSE AND SHARPLY TURNING WHEEL TO THE LEFT THE VEHICLE LOST ALL POWER AND TURNED OFF COMPLETELY WHILE IN REVERSE. AGAIN, THANKFULLY, I WAS IN A DRIVE-WAY WITH NO OTHER TRAFFIC AROUND. WHEN I RE-STARTED THE VEHICLE THE STEREO MEMORY ERASED AND THE ROLL DOWN, THEN BACK UP DRIVER AND PASSENGER WINDOWS WARNING FLASHED AGAIN. THIS IS ALL UNSETTLING BECAUSE I FREQUENTLY DRIVE IN AREAS OF HEAVY TRAFFIC AND INTERSECTIONS THAT CAN BE TRICKY TO CROSS/TURN INTO THEREFOR REQUIRING MY VEHICLE TO RESPOND APPROPRIATELY AND NOT TURN OFF WHILE IN GEAR.

WE PURCHASED OUR 2017 CHEVROLET SUBURBAN PREMIERE 2018 AT CLAY COOLEY, IRVING, TX AND HAVE COMPLETED EVERY MAINTENANCE SERVICE REQUIRED. WHEN WE PURCHASED THE VEHICLE IN 2018 THE CERTIFIED CHEVROLET SUBURBAN PREMIERE HAD 50, 000 MILES. AS OF 11/23/20 OUR TRUCK BEGAN SLIPPING WHEN PRESSING DOWN ON THE ACCELERATOR PEDAL WHILE DRIVING ON THE HIGHWAY. THE TRUCK WAS PAUSING BEFORE ACCELERATION AND NOISILY IDLING. WE TOOK THE CAR TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD OUR TRANSMISSION NEED REPLACEMENT AND WILL COST US $6, 000. OUR CURRENT ONSTAR REPORT NEVER REPORTED ENGINE PROBLEMS, BUT ONLY SUGGESTED MAINTENANCE DUE AT 112, 500 MILES REPORTED 11/15/20. OUR PEDOMETER READ 110, 800 MILES PRESENTLY 11/23/20. THE SERVICE REPRESENTATIVE SAID WE HAD ALL OF THE SERVICE DONE LAST MONTH BUT WILL CHECK IT OUT. THIS IS A FAULTY VEHICLE THAT IS NOT SAFE AS CHEVROLET MAKE CLAIM THESE VEHICLE TO BE FOR FAMILY AND LONG DISTANCE TRAVELING. BUYER BEWATE AND DO NOT SPEND YOUR MONEY ON THIS HIGH END 2017 CHEVROLET SUBURBAN PREMIERE. AFTER 3 YEARS, THE TRANSMISSION IS GONE, REGARDLESS OF FOLLOWING ALL OF THE OWNER MANUAL SPECIFIC MAINTENANCE SERVICE GUIDELINES.

"SERVICE BRAKE ASSIST" WARNING LIGHT CONTINUES TO COME ON ON MY 2017 SUBURBAN. I TOOK IT TO THE DEALER AND THEY RESET THE SOFTWARE THAT CONTROLS THE BRAKES, BUT IT IS NOW SHOWING THE LIGHT AGAIN. COULD THIS HAPPEN IF THE BRAKES NEED TO BE REPLACED?

IN LOW SPEED AROUND 2-5 MILES IF YOU STEP ON THE BRAKE TOO FAST THE ABS WILL ENGAGE IVE EXPERIENCE THIS A LOT ESPECIALLY I PUT THE CAR ON REVERSE . YOU CAN HEAR THE ABS NOISE AND FEEL IT WHILE STEPPING G ON THE BRAKE LIKE SOMETHING IS SKID

THE TOUCH SCREEN IS DEFECTIVE. IT HAS A MIND OF ITS OWN AND CONSTANTLY CHANGES RADIO STATIONS, CHANGES FROM RADIO TO CD, CHANGES FROM NAVIGATION TO RADIO, CHANGES VOLUME AND IS VERY DISTRACTING WHILE DRIVING AND HAS ALMOST CAUSED NUMEROUS ACCIDENTS.

AIR CONDITIONER IS BLOWING WARM AIR. A CHEVROLET CERTIFIED SERVICE DEPARTMENT FOUND A/C CONDENSER SPLIT AT THE SEAM AND LEAKING OUT FREON. IT NEEDS A NEW CONDENSER. THIS IS THE EXACT SAME ISSUE AS STATED IN SPECIAL COVERAGE BULLETIN NO. 17336-05. REFERENCE NUMBER N162080780. OUR MAKE, MODEL AND NODE YEAR ARE KNOWN TO HAVE THIS ISSUE. HOWEVER, OUR VIN IS NOT LISTED AS ELIGIBLE FOR THIS SPECIAL COVERAGE. IT NEEDS TO BE ADDED!

WHILE IN MOTION DRIVER ASSIST SYSTEM THAT INCLUDES SEAT VIBRATORS THAT ACTUATE WHEN IN CLOSE PROXIMITY TO OBJECTS FAILED. WHEN THAT HAPPENED A WARNING MESSAGE WOULD APPEAR THAT SAID SERVICE DRIVER ASSIST SYSTEM. THE SYSTEM ISSUE WAS DUE TO A FAILED HAPTIC SENSOR MOTOR THAT HAD A BROKEN WIRING PIGTAIL. *TR