2011 CHEVROLET TAHOE Complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET TAHOE. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED IN FOUR PLACES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 130,403.

MY VEHICLE HAS A CRACKED DASH DIRECTLY ABOVE THE INSTRUMENT PANEL AND OVER TO THE PASSENGER SIDE AIRBAG. I HEARD A "POP" WHILE THE VEHICLE WAS IN MOTION ON HWY 41 IN KENNESAW, GA AND SPOTTED THE CRACK AFTER STOPPING TO INVESTIGATE.

ON NUMEROUS OCCASIONS (35 PLUS TIMES IN PAST 2 MONTHS) I HAVE EXPERIENCED A TERRIFYING COMPLETE LOSS OF POWER TO EVERY ELECTRONICALLY CONTROLLED COMPONENT OF MY VEHICLE. FOR 3 TO 5 SECONDS I HAVE ABSOLUTELY NO POWER STEERING, TRACTION CONTROL OR HEADLIGHTS. MY DASHBOARD DISPLAY GOES BLANK, ALL RADIO AND AC DISPLAY GOES OFF AS WELL AS THEIR FUNCTIONS, MY DOOR LOCKS REPEATIDLY LOCK AND UNLOCK AND MY ACCELERATION STALLS OUT. AFTER THE POWER INTERRUPTION ALL MY DASHBOARD WARNING LIGHTS (ABS/ AIRBAGS/ STABILITRACK/ TRACTION CONTROL/ CHECK ENGINE) FLASH ON AND OFF FOR A FEW SECONDS WHEN THEY ALL STOP FLASHING THE TRACTION CONTROL AND STABILITRACK WARNING LIGHTS REMAIN GLOWING. ON 1 OCCASION WHILE DRIVING 75 MILES AN HOUR IN THE RAIN ON A TOLL ROAD WITH MY DAUGHTER IN THE VEHICLE I EXPERIENCED THIS SITUATION ONLY POWER DID NOT RETURN FOR 6 TO 8 MINUTES LEAVING ME TO WRESTLE MY ROLLING VEHICLE ACROSS 3 BUSY LANES OF 75 MPH TRAFFIC TO THE SHOULDER WITHOUT POWER STEERING. I HAD TO SIT THERE WITH MY CHILD AS TRAFFIC FLEW BY UNTIL POWER RETURNED AND I WAS ABLE TO RESTART MY CAR. I WAS ABSOLUTELY TERRIFIED WE WERE GONNA BE HIT BUT WE WERE ON AN ELEVATED SECTION OF THE ROADWAY SO THE CONCRETE BARRIER PREVENTED US FROM GETTING OUT ON THE PASSENGER SIDE WHILE CONTACT FAST MOVING TRAFFIC MADE EXITING THE DRIVER SIDE IMPOSSIBLE AS WELL. THESE ISSUES HAVE OCCURRED IN EVERY TYPE OF DRIVING SCENARIO OR CONDITION. RANDOMLY OCCURRING WHILE TURNING, ACCELERATING, DRIVING ON AN INCLINE, BRAKING, HITTING BUMPS WITH NO CONSISTENT FACTOR BEING PRESENT. THE DATE BELOW INDICATES THE ONSET OF THESE REPEAT OCCURRENCES

A AIRBAG RECALL ISSUED MAY 27, 2016 AND RECORDS SHOW THERE IS STILL NOT A REMEDY FOR THIS RECALL

THE DASHBOARD HAS DEVELOPED A CRACK NEXT TO THE PASSENGER AIRBAG COVER. THIS IS A WIDESPREAD MANUFACTURER'S DEFECT FOR THIS TYPE OF GM VEHICLE. HOWEVER, GM REFUSES TO INSTATE A RECALL TO ADDRESS IT'S CUSTOMER'S CONCERNS. WITH THE PLASTIC OF THE DASHBOARD COMPROMISED, A DEPLOYMENT OF THE AIRBAG COULD SEND FRAGMENTS OF PLASTIC INTO THE CABIN.

MY DASH CRACKED OUT OF THE BLUE ONE DAY ABOUT TWO WEEKS AGO. IT STARTED OUT AS TWO SMALL CRACKS ON EACH SIDE OF THE TOP CENTER VENT BY THE WINDSHIELD. I HAVE THE 2011 CHEVY TAHOE LTZ VERSION WITH A SPEAKER IN THE MIDDLE OF THE DASH. THE SPEAKER DOESN'T APPEAR TO HAVE ANY SUPPORT FOR THE WEIGHT OF THE SPEAKER AND THE DASH CRACKS HAVE NOW GROWN TOWARDS THE INSTRUMENT PANEL AND ALSO BY THE DRIVER SIDE AIRBAG. THE CRACKS ARE ON BOTH SIDES OF THE CENTER SPEAKER AND NOW THE SPEAKER JUST CONSTANTLY FLOPS UP AND DOWN WITH NORMAL DRIVING. THE FLOPPING SPEAKER WITH NO (SUPPORT) IS CAUSING THE CRACK TO GET WORSE AND WORSE. THE CRACKS ARE SPIDER WEBBING NOW AND GETTING MUCH LONGER EVERYDAY I DRIVE IT TO WORK. WHILE RESEARCHING WHAT TO DO ABOUT THIS ISSUE I DISCOVERED THAT SEVERAL THOUSAND COMPLAINTS HAVE BEEN MADE ABOUT MULTIPLE GM MODEL VEHICLES HAVING CRACKED DASH BOARDS BETWEEN THE YEARS OF 2007 AND 2014. THE DASH COVER OPTION BEING SUGGESTED TO HIDE THE CRACKS IS IN NO WAY A SAFE AND RELIABLE SOLUTION TO THIS ISSUE BECAUSE IT INTERFERES WITH THE MANUFACTURERS AIRBAG SAFETY DESIGN AND AND SPECIFIED ASSURED CLEARANCE FOR DEPLOYMENT. THE COVERS DO NOT ADHERE TO THE RATED SPECIFICATION OF THE AIR BAG. ANYONE WHO HAS EVER WORKED IN A PLANT WHERE THE AIR BAGS ARE MANUFACTURED KNOWS HOW PRECISE AND SPECIFIC THESE STRICT GUIDELINES AND SPECIFICATIONS ARE HELD TO.

TAKATA RECALL I RECEIVED A SAFETY RECALL NOTICE JULY 2016. RECENTLY WENT TO AIRBAGRECALL.COM SITE AND IT SAID "NO REMEDY AVAILABLE". WHAT SHOULD I DO NEXT? THANKS.

TAKATA RECALL- MY SERVICE AIRBAG LIGHT RECENTLY CAME ON SHORTLY AFTER STARTING THE VEHICLE. THIS IS THE SECOND TIME THIS PROBLEM HAS OCCURRED OVER THE PAST TWO SUMMERS. THE FIRST TIME THIS PROBLEM OCCURRED I BROUGHT MY VEHICLE TO THE DEALERSHIP WHERE THEY PREFORMED A AIRBAG SCAN. I WAS TOLD NO CODES WERE PRESENT. THE AIRBAG LIGHT WAS THEN RESET AND I HAVEN'T HAD ANY ISSUES UNTIL RECENTLY. I HAVE READ ABOUT THE KNOWN POTENTIALLY DEADLY ISSUES ASSOCIATED WITH THE PASSENGER AIRBAG DEFLATORS. I LIVE IN HOUSTON TX WHERE THE SUMMERS HOT AND HUMID. I HAVE READ THAT THESE AREAS ARE AT GREATER RISK DUE TO ISSUES ARISING IN HOT AND HUMID CLIMATES. I PLAN ON BRINGING MY CAR BACK TO THE DEALERSHIP SOON. I'M SURE I WILL BE TOLD THAT SINCE THE RECALL IS PENDING I WILL BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. I'M A FATHER OF TWO... DOES TAKATA WANT FAMILIES TO ROLE THE DICE WITH LOVED ONES LIVES WHILE PAPERWORK IS FILED OR PARTS BECOME AVAILABLE??? HOW MANY LIVES HAVE TO BE LOST BEFORE THERE IS A SOLUTION TO THIS RECALL?

TL* THE CONTACT OWNS A 2011 CHEVROLET TAHOE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SMITH CHEVROLET CADILLAC (1601 AUTO MALL DR, TURLOCK, CALIFORNIA 95382) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING, WHICH WAS A SAFETY CONCERN. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

" TAKATA'S RECALL" MY DEALERSHIP KEEPS TELLING ME MY GM 2011 CHEVROLET TAHOE IS NOT INCLUDED IN RECALL, BUT I'M REALLY SURE IT IS. THEY KEEP TELLING ME FOR YEARS NOW IT IS SAFE. I'M AFRAID TO DRIVE IT MUCH. CAN YOU TELL ME THE STATUS OF THIS SITUATION. THANKS, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).