CHEVROLET Complaints

I purchased my truck from Karl Chevrolet in Ankeny, IA around September of 2019. Approximately 1.5 years after purchasing the vehicle, I began having issues with my infotainment system intermittently resetting itself while I was driving. On or about the end of 2021 (after this had occurred a few time), I brought the truck into the Karl Chevrolet in Ankeny, IA, as it seemed to become more frequent of an occurrence. The technician told me that this thing happens all the time with the infotainment systems and it was nothing to be concerned about and because it was intermittent, they may not be able to identify the issue unless it was actively occurring and I was told to come back in if it continued to happen. Shortly after, I had moved to [XXX] in April of 2022, I began to have more frequent issues with the infotainment system randomly resetting and eventually it began impacting phone calls, where people would cut in and out or disconnect, beginning to cause even more of a safety and distraction issue. After conducting some of my own research, I learned that I was not the only one that had issues with the infotainment system in the 2019 Colorado and that GM had published several Technical Service Bulletins (TSBs) regarding the infotainment system, and there had been a class action lawsuit, [XXX] , et al. v. General Motors LLC, that covers the same issues I am having. On January 29, 2025, after the issue progressively getting worse, I took the truck to Gregg Young Chevrolet in Omaha, NE. After conducting a diagnosis they verbally confirmed there were TSBs regarding radio issues that after contacting the GM service center, GM's response was to replace the radio. This was to be at my own cost however, considering GM confirmed through TSBs there are issues with the infotainment system, coupled with safety concerns around distracted driving, I felt compelled to make this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The back lighting for the controls does not work the check engine light is on the dealer said there is no fix for either one of these items at this time

We experienced power steering failure. Our steering wheel control was taken over while backing out of our driveway and while driving on a highway. When this happens, you can’t turn the wheel. It becomes locked and then you become stuck. It is extremely unsafe and put our whole family at risk of getting in an accident. It is currently sitting at the dealership and has been there for weeks. We have documents confirming the problem. The dealer even had a problem pulling it into the garage for the diagnostics. We have been out of a car for weeks because the steering rack part is impossible to get and is in very high demand which leads us to believe we are not the only ones experiencing this. Again I stress, this was very scary for our family and it really puts people at risk. It is a new car and we should not have experienced this.

I was in a rear end collision on May 14th 2026 the impact of the speed totaled my car in my airbags did not deploy and from my understanding where the sensors are on my vehicle they should have I ended up getting a concussion and soft tissue damage because my head hit the steering wheel my seat belt did not lock either.

I HAVE A CONCERN ABOUTH THE TRANSMISSON I BROUGHT MY CAR TO THE SHOP AND THER E ARE ATLEAST 6 OTHERS WITH TRANSMISSON ISUSSES AND ONLY KELLY BLUE BOOK KIT STATES THAT THERE ARE 2 RECALL DEALING WITH THE SAME PROBLEM I AM HAVING.

Engine oil cooler line leaking from crimp. Same issue CSP N212326940 GM distributed but my truck was not covered for some reason.

The contact owns a 2023 Chevrolet Silverado LD Crew. The vehicle was taken for a recall repair due to a the crank shaft bearings failure. The contact stated that awhile after the repair was completed , the engine was ticking. The vehicle was taken to the dealer again, where it was diagnosed with metal shavings in the engine. The dealer stated a new motor may be needed which would be the fourth motor installed. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 40,000.

My car started making a sound similar to a cracked muffler but it was a very quiet sound that lasted a minute or two and went away. I thought something was loose and took to repair shop. My catalytic converter was cracked & the mechanic said it was in a place he had never seen before. Very high up. He tried to go through GM but my issue isn’t the same as any other that had been reported. My car only has 53,536 miles on it and I bought it new in October of 2019. I maintain consistent maintenance on it at the same repair shop. There is a recall on this car about emissions and possibly affecting the catalytic converter. If I do not fall into that recall so be it but maybe I am not the only person reporting this issue. I just want to have it on record in case it ever does become a recall.

While driving home from my way to work, an esc sensor alert went off on the dashboard display. My truck was sent into limp mode, could not accelerate anymore and as soon as I pulled off onto the side of the road the truck died. I was never able to start the truck again. Determined it was an engine lock up when I tried to turn the crankshaft by hand.

On 05/01/26 while driving on New York State Thruway route 90 east, my check engine light came on. Almost simultaneously the vehicle began to lose speed and I could not accelerate. As I pulled over I could hear a loud clunky noise. The vehicle would not start and was dead on the side of the thruway. Eventually the vehicle was towed to the dealership I purchased it from where they told me "there is a loose part in the engine and the engine needs to be replaced". Sudden power loss of the vehicle represents a safety risk especially traveling at 65mph. To my knowledge the vehicle has been inspected by only the dealership. On 3/17/26 I alerted the dealership I purchased the vehicle from that I heard a ticking in the engine once in a while when I auto started the vehicle. I was told I would receive a call from servicing but never did.