CHEVROLET Complaints

The contact's wife owns a 2025 Chevrolet Equinox. While his wife was driving approximately 40 MPH, the message "Service Emergency calling Issue" was displayed. The driver pressed the car phone button on the steering wheel, but the message "Cannot Connect" was displayed. The vehicle was taken to the residence. The contact then pressed the OnStar button, but the system failed to connect, with the message "Cannot Connect" displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the Telematic Control Module needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 10,484.

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 40 MPH, the message "Engine Power Reduced" was suddenly displayed. While attempting to stop, the brake pedal was extremely difficult to depress, and the braking distance was extended. The vehicle was later towed to the local dealer, who diagnosed that the brake vacuum pump had failed and needed to be replaced. The vehicle was not yet repaired. The contact was also informed that metal shavings from the vacuum pump might have entered the engine and that an engine diagnostic test was needed. No further information was available. The manufacturer was notified of the failure. The failure mileage was 55,000.

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic, who informed the contact that similar vehicles were known for excessive oil consumption. The contact was adding oil every 500 - 1,000 miles driven, because the message "Engine Oil Low - Add Oil" would be displayed on the instrument panel. The contact was later alerted by a friend that, upon leaving his residence, oil from the vehicle had leaked out onto the driveway. The vehicle was taken to another independent mechanic, who discovered that a line in the engine oil cooler was leaking oil from a detached crimp joint. Upon investigation, the contact discovered Customer Satisfaction Program: N212326940; for the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the CSP. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was repaired. The failure mileage was approximately 105,000.

The contact owns a 2024 Chevrolet Express. The contact stated that while attempting to accelerate, the vehicle hesitated, jerked, and stopped unexpectedly. There were no warning lights illuminated. The vehicle was serviced by an independent mechanic who determined the failure was associated with DTC: P129F-00 (Fuel pump drive control module). The part was replaced. The contact stated that the vehicle was in a fleet of vehicles for the school district. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 56,837.

The contact owns a 2025 Chevrolet Traverse. The contact stated that immediately after purchasing the vehicle, the vehicle experienced several electrical failures, including the On-Star module malfunctioning. The On-Star module was replaced twice. During the failures, the cruise control feature became inoperable, and the computer updates were not received. Additionally, the battery became drained several times, and the vehicle needed to be jump-started. The contact also indicated the shark fin antenna had ejected from the vehicle while driving. The vehicle also abruptly stopped while driving on several occasions, and while driving, there was an abnormal metallic scraping sound coming from the engine compartment. The radiator hose had failed, causing coolant to leak from the vehicle. The hose was replaced, and the vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was 44,000.

My engine light came on. When I get gas the car will not just start there is a fuel leak code and a valve code. Getting looked at next week at the dealer

My transmission blew up and I almost wrecked my truck. No engine lights came on, and still no engine lights are coming on it only has 69,000 miles on it and has never missed a service. Its currently at the dealership where I bought it from

When coming from a stop the steering wheel jerks and a warning message appear on the dashboard display, "Power Steering Assist Is Reduced. Drive with care."

The complete infoentertainment system went out within one week of purchase and has been in the dealership possession since. The dealer’s service department tried to perform updates on the system after the radio went out and it caused the whole dash to go completely black and they haven’t been able to get it to turn back on. The vehicle has been in the shop for 8 weeks now and no estimate when I’ll receive the vehicle back. Since the dash is black you can not see the speedometer, gas gauges, etc and it is not safe to drive without it having fully working electronic components. The dealer is next going to try and replace the radio but that part is back order indefinitely.

Following a day trip involving sub-freezing temperatures and full depletion of the traction battery, the vehicle was plugged in at home and appeared to be charging. The following morning, I enable the preheat via the remote before leaving the house for work, and notice the CEL/MIL before starting the car. Car was cold, charging indicator was flashing green as if it was accepting charge. I went to investigate and was met with the following list of codes: P1E00, U2603, U2604-U2606, U2617-U2624, P1FD2, P1FD3, P3042, C326C, P0096. Car turns on but seems to only be accessories; no power steering. Seems like the state of charge indication kept transitioning from empty to full. I unplugged the car to see if it could still drive, but no luck. getting "Shift to Park" when I put it in drive. Switching to HOLD does not engage the engine. After plugging it in again, the car no longer receives charge and simply holds the orange charge indicator light. In an attempt to get the car into limp mode, I tried clearing the codes, but no luck. After reading the codes again in the afternoon, the following codes posted: P1E00, U2622, U2623, P1FD4, P0AFA. These codes and behavior are consistent with the following NTSB service documents, which call for the replacement of the BECM: Special Coverage N232432680 Technical Service Bulletin 18-NA-261 However, the vehicle in question does not appear to be one of the 19,000 vehicles covered under the special coverage, per GM’s warranty look-up. The vehicle has not yet been serviced for the above events, but it is assumed the BECM is failing, which is available for inspection. My safety was not put at risk this time, but it is possible for the BECM to fail in an unsafe manner. Additionally, the associated repairs are costly since the BECM is not easily accessible, requiring lifting the car and removing the entire traction battery.