CHEVROLET Complaints

I am writing about my recent engine failure on my 2016 Chevy Silverado High Country. This is a 4x4 with the 6.2L motor. My engine has failed at only 66,790 miles due to the lifter issue that seems to be common with these motors. I noticed a loud ticking from my motor that was getting worse. I took it into A1 Automotive Georgetown, TX. They advised me to contact a dealership for Warranty repair or replacement as they noted it was coming from the valves. I contacted Don Hewlett Chevrolet; they advised me due to the date of the truck being made in 2016 it is no longer covered in warranty and the advisor said they do not see engines with lifter issues. I did standard service with an oil and transmission change using the recommended 0W-20W oil. The next day the ticking was very bad and turned into what I would describe as ‘jack hammer’ noises. Then I lost power while driving and the dashboard lights came on. I got towed back to A1 Auto; they drained the oil and noticed a lot of metal fragments and advised me that theck engine will need to be replaced. The engine was removed and we found the pushrod on the passenger side was sticking out to the side of the rocker arm presumably due to a lifter issue. I now have a new engine with the ‘delete kit’ to remove the 4-cylinder shutoff that has been linked to lifter failures. This has been a very unnecessary expense for something that shouldn’t happen. The motor only having 66,790 miles and I am the only owner, I have always taken very good care of it, and even use only premium gas. I have gotten all the oil changes on time and most of them have been done by the dealership at Don Hewlett. Date of ticking inspection and oil change, A1 Auto – 12/16/2025 miles 66,766 Date of failure 12/17/2025 miles 66,790 Charges: •Towing $235 •Engine replacement $14,064.90 oEngine $8,375 oLabor $3,750 oInjectors $1042 oOil, Tax, misc. $897

UNKNOWN Steering assist reduced has been issued to the vehicle. Upon inspection we are being told that the steering rack needs to be replaced to resolve the issue.

My vehicle sometimes will not start when I press the Start Button and press the brakes at the same time. The dashboard will light up with a message that says “Service ESC” followed by “Engine Power is Reduced”. When it does start, I can drive the vehicle for a moment before it does the Engine Power Reduced mode where the car feels like its pulling more. It has done this several times while I’m driving on the highway which often times causes me to have to pull over to the side of the road, or make my way to the slow lane so I can pull into a gas station or somewhere public at the next exit. When the dashboard lights up with “Service ESC”, ALL of the hands on my dashboard (i.e the hands for the speedometer, gas, the car temp AND the RPM) move radically back and forth while the car is driving. Sometimes the speedometer will say 0mph even tho the car is moving. Sometimes I am able to pull over and turn my car off and back on and the lights will go away, but often times this doesn’t solve the problem. In fact, it feels like it only exacerbates the problem because when I shift it into park and then attempt to turn off the vehicle, it says “Shift to Park” even though it IS parked. In fact, this morning when the vehicle wouldn’t start after I tried to start it with the button, I attempted to turn the vehicle off (because the radio would come on and I can see lights on the dashboard, but the vehicle itself won’t start) and it said “Shift to Park” even though it is parked and has been since last night. I contacted the nearest Chevy dealership and they informed me that they have dealt with plenty of these complaints lately. I have not had an inspection completed by the dealership because my extended warranty is up and I do not have the funds to pay for a diagnostic inspection.

My 2025 Chevrolet Equinox (VIN: [XXX] ) was at Island Chevrolet from Thursday, June 26, 2025, through Monday, July 14, 2025, due to the transmission seizing. The vehicle was not even a year old at the time, as I purchased it in April 2025. Today, [XXX], my Equinox is at Freehold Buick because the OnStar hardware has failed. There is currently no estimated time of arrival for the replacement parts. The OnStar hardware controls critical vehicle functions, including diagnostics, automatic crash response, navigation, and remote commands such as remote start and door locking. A known issue with this OnStar failure is that the vehicle’s battery can drain as the system continuously attempts to reconnect. These types of major issues should not be occurring within the first year of ownership. At this time, there is still no date for when the OnStar hardware will be available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased my 25 Equinox in December 2024 and immediately started having issues. I worked with multiple dealerships when the issues began and then reached out to GM for further help. After more than 6 months of GM giving me the run around, I've been left with an unsafe vehicle that even they don't want back. I had no intention of trading the vehicle within the first 3 years, but I don't feel safe in this vehicle. When I left the dealership the day I bought it, the vehicle drastically depreciated once I cleared their mailbox and to this point, GM hasn't offered any assistance with offsetting my trade difference. I also got 0% financing with GM that isn't currently being offered if I were willing to take the massive loss on my trade in. Here are just a few of the issues that I'm dealing with. The blind spot warning light stays on for no reason. Multiple updates have been done, and modules were changed and the issue remains. At night the warning light shines right in my face. I've tried adjusting the mirror completely outward and it's still an issue. I try avoiding driving at night all together because it makes it very unsafe. If I do have to drive in the dark, I have to use my arm to try blocking the light from my face, but my arm isn't big enough to block all of it. The entire dash has gone black leaving me with no speedometer or gauges. It did come back on, and the dealership ran updates. Most recently, while driving the car will slam on the brakes and put the red triangles on the windshield for no reason. I've had vehicles behind me that almost hit me because it is a drastic drop in speed. Like brake checking. Sometimes the adaptive cruise will start slowing me down like when a car is in front of you only there's nothing there. Dealership doesn't have a solution for these issues. I've also been places and come back out to the car to find that the rear hatch has opened on its own. The dealership ran updates to hopefully prevent this from reoccurring.

The coolant control valve has failed, my vin isn’t a part of the special coverage for this bad part ( though the same part and model is covered)

The contact owns a 2010 Chevrolet Malibu. The contact stated that under previous vehicle ownership, the vehicle was repaired under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control (ESC); however, the recall repair failed to prevent a failure. The contact stated that while depressing the brake pedal, the rear brake light failed to illuminate as intended; however, when the brake pedal was released, the brake lights would illuminate. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 270,000.

The contact owns a 2026 Chevrolet Equinox. The contact stated that there was a distortion in the windshield glass, which caused visibility issues while driving the vehicle. The vehicle was taken back to the dealer, and the Service Manager informed the contact that the distortion was due to the sunglasses the contact was wearing. The vehicle was not repaired. The manufacturer was informed of the failure and filed a complaint. The failure mileage was approximately 2,000.

The contact owns a 2021 Chevrolet Silverado 1500. The contact received notice of an unknown recall in approximately July 2025. The contact stated that while driving at approximately 65 MPH, the vehicle stalled. The vehicle was towed to a dealer, where it was diagnosed that the engine needed to be replaced, and the failure was associated with the recall. The contact was also advised that the parts were not yet available. The contact stated that the vehicle remained with the dealer for three months and was repaired when the parts became available. The contact stated that two days after the repair, while driving at an undisclosed speed, the vehicle vibrated and hesitated. The vehicle was taken back to the same dealer where it was diagnose,d and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and three cases were filed. The failure mileage was 81,000.

On two occasions my car shut down after hard braking while approaching stopped traffic on a freeway. The Chevy dealer has not been able to locate a cause. In both cases I was in the travel lanes when the vehicle shut down and fortunately I was not struck from the rear. It took me time to recognize that the car was dead, place it into Park, then recrank it.