2009 CHRYSLER TOWN AND COUNTRY Complaints

The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

TPMS (Tire Pressure Monitor System) gives false warnings of tires losing pressure. The flashing Yellow dashboard warning lights and audible alarm sounds and the dash display switches to show the four tire pressures. One by one the pressure of each of the four tires switches to horizontal lines until all four tire pressures are shown as horizontal lines. Meanwhile after many seconds the Warning Light becomes a steady yellow light. This steady yellow light and false flat tire readings continue for many miles (which can be over 50 miles). Sometimes parking and turning off the ignition resets the system. Sometimes restarting the vehicle just has it continue with the false readings. The false readings happen on smooth expressways and other roads as well. Sometimes they happen several times within a week. Other times weeks go by between false readings. The false audible and warning light are safety hazards because they are distracting, especially when it happens in a construction zone. This is a one owner vehicle and has been the subject of numerous complaints to the selling dealer about this issue. The dealer has been unable to repair the defect despite changing the module and tire sensors. Their history confirms failed repair efforts to fix the problem for several years at least back to November 3, 2016 despite being shown videos of the problem while the problem takes place.

The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

The vehicle has began stalling while driving and the power steering and power brakes do not work after the car stalls. This is an extreme safety hazard for my wife and kids who use this vehicle and have found it difficult to steer and stop while driving. The problem could not be replicated by a service center and no solution was found. This problem has been occurring since August 2021 (which is when we bought the vehicle).

Our 2009 chrysler town and country is having major issues. The dashboard lights keep going on and off the speedometer won't work when this is happening also the windshield wipers go on automatically with me putting them on and won't stop. Sometimes while this occurs our automatic door won't operate or radio. We got a new alternator a new battery a new iod fuse and it's still happening i wasn't sure if this was a normal occurrence for chryslers so I did some research my van isn't the only one with the same issues we unfortunately bought it used a few months ago and can't take it back to the lot.

IT JUST WENT OUT WHILE DRIVING ON FORD RD IN MICHIGAN WHILE TURNING IN THE TURNING LANE.

TIRE PRESSURE MONITORING SYSTEM (TPMS) SPONTANEOUSLY GIVE FALSE ALARM WITH AUDIBLE WARNING, FLASHING YELLOW TIRE PRESSURE WARNING DASH LIGHT, "CHECK TPM SYSTEM" DISPLAY LIGHTS THEN MESSAGE DISPLAY SHOWS THE TIRE PRESSURE IN THE FOUR TIRES. THEN THE TIRE PRESSURE DISPLAY ONE AT A TIME DELETES DISPLAY OF TWO DIGIT TIRE PRESSURES AND REPLACES EACH TIRE PRESSURE DISPLAY WITH "- -" IN PLACE OF THE ACTUAL PRESSURE UNTIL ALL FOUR TIRE PRESSURES ARE DISPLAYED AS "- -" AND THAT FALSE TIRE PRESSURE DISPLAY CONTINUES FOR MANY MINUTES WHILE THE ELECTRONIC DISPLAY SHOWS PRESENCE OF SYSTEM WARNING. THE LOSS OF TIRE PRESSURE ON EACH TIRES CAN ORIGINATE WITH ANY OF THE FOUR TIRES AND CONTINUES UNTIL ALL FOUR ARE "- -" READINGS. THE SYSTEM CONTINUES THE FALSE WARNING FOR MANY MINUTES. THE SYSTEM CAN SPONTANEOUS RESET THE FALSE WARNING TO NORMAL OPERATION DURING THE SAME TRAVEL. THE SYSTEM CAN CONTINUE THE FALSE WARNING AFTER THE IGNITION IS TURNED OFF, THE KEY FOB REMOVED FROM THE IGNITION SWITCH AND THE VEHICLE DOOR OPENED. THE FALSE WARNING CAN ARISE SPONTANEOUSLY UNDER ANY TRAVEL CONDITIONS WHETHER STOPPED OR IN MOTION, ON ROUGH CITY STREETS OR SMOOTH EXPRESSWAY, WHETHER TRAVELING STRAIGHT OR TURNING. THE FALSE WARNING CAN HAPPEN FREQUENTLY OR INTERMITTENTLY WEEKS OR MONTHS BETWEEN EVENTS. MY COMPLAINTS STARTED WHEN THE VEHICLE HAD MUCH LESS THAN 100,000 MILES. FOR FIVE YEARS OR SO THE DEALER WHO SOLD THE VEHICLE TO ME HAS BEEN UNABLE TO FIX THE PROBLEM EVEN AFTER CONSULTING THE CHRYSLER TECH SUPPORT PEOPLE DESPITE MY NUMEROUS COMPLAINTS AND PROVIDING VIDEO AND STILL PHOTO EVIDENCE OF THE EVENT HAPPENING AND GIVING THE VEHICLE TO THE DEALER TO FIX THE PROBLEM. THE VEHICLE IS STILL UNDER A NO DEDUCTIBLE CHRYSLER BUMPER TO BUMPER LIFETIME WARRANTY FOR WHICH I PAID THOUSANDS OF DOLLARS. I HAVE VIDEO AND STILL PHOTOS DOCUMENTING THE EVENTS.

THERE WAS A RECALL ON THIS MODEL FOR THE IGNITION KEY SWITCH. I HAD IT REPAIRED THROUGH THE RECALL ON 1-13-2016. IT IS NOW 2021 AND THE PROBLEM HAS RETURNED. WHEN KEY IS IN THE IGNITION IT TURNS BUT WON'T START THE CAR. I HAVE TO REPEATEDLY TURN IT ON AND OFF. WHILE DRIVING THE DASH LIGHT COME ON INDICATING A SLIPPERY BRAKE LIGHTS WARNING. WHEN I FIRST START IT UP, I CAN'T GET IT OUT OF PARK WITH BRAKE APPLIED. I HAVE TO TURN IT OFF AND REMOVE KEY AND RE-INSERT AND TURN IT ON. I CONTACTED CHRYSLER THEY SAID THERE WAS ONLY A 2 YEAR WARRANTY ON THE RECALLED PART AND I WOULD HAVE TO PAY FOR A NEW KEY UNIT. THIS IS A REPEAT PROBLEM AND NEEDS ANOTHER RECALL. THE WIN MODULE IS ACTING UP AGAIN. I WENT ONLINE AT REPAIRPAL.COM AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE. I ONLY HAVE 34000 MILES ON THIS 2009 VAN.

EMBLELM ON AIRBAG WAS REMOVED BY THE DEALER, THIS IS THERE RESOLUTION TO THE REPAIR, I NOW HAVE A EMPTY EMBLEM HOLE IN THE CENTER OF THE STEERING WHEEL AIRBAG, THEY ADVISED ME THEY DONT KNOW IF THEY ARE COMING UP WITH A REPAIR FOR THE AIRBAG. I HAVE PATIENTLY WAITED OVER 6 MONTHS AND AM LOOSING INCOME WITH THIS VEHICLE BECAUSE OF THE SAFTEY RECALL.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE VEHICLE WAS TAKEN TO ASHEBORO CHRYSLER DODGE JEEP RAM (1709 E DIXIE DR, ASHEBORO, NC 27203) WHERE SHE HAD THE RECALL REPAIR PERFORMED. UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP INTERMITTENTLY WITH THE CHECK ENGINE WARNING LIGHT INTERMITTENTLY ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE MODULE THAT NEEDED TO BE REPLACED BY THE DEALER. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE ORIGINAL DEALER WOULD REPAIR THE VEHICLE FOR THE FAILURE. THE CONTACT THEN HAD THE VEHICLE TOWED BACK TO THE SAME DEALER WHERE SHE WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, SHE WAS LATER INFORMED THAT THEY WOULD NOT PERFORM A DIAGNOSTIC DUE TO THE VEHICLE STARTING WITH A NEW BATTERY. SHE WAS ALSO INFORMED THAT SINCE THE CHECK ENGINE WARNING LIGHT WAS NOT ILLUMINATED, THE MECHANIC COULD NOT CORRECTLY DIAGNOSE THE VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 98,000.